Ratings based on 489 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Delaware

Great location in San Francisco.

Posted Sep 17, 2016
Location: Zeta is within a short walk to Union Square, a transportation hub. Also, nearby to a cable car turn around on Powell St.
Zeta is not a mega hotel. This makes you feel more like a guest and not a number. Front desk personnel seem to remember names quite well and always ask how they may help you find your way around the city. This was our first time in San Francisco so we were always asking for information which they gladly gave. Our room with a king bed was adequate for 2 adults. Large bathroom. We were surprised and grateful to experience how quiet our room was. No hallway noise or noise between rooms. The only issue we had was with the area rug in the main room area. It bunched up and, if not careful, could become a tripping hazard. I hope they will fix this. We would surely stay here again on our next visit.
Comment from Hotel Management
Sep 20, 2016 by Sean Front Desk Manager, Hotel Management
Al, Thank you for the 5 star review! I’m thrilled to hear we made you feel like family when you were here! We can’t wait to welcome you back on your next trip to San Francisco! Please let me know if you need anything at all! Best,
4 out of 5
by A verified traveler from New york, NY

Posted Sep 14, 2016
Favorite hotel in the area. Roomier than other area boutique hotels.
Comment from Hotel Management
Sep 15, 2016 by Sean Front Desk Manager, Hotel Management
LS, We're thrilled to know your favorite hotel is Zetta!! It's such a treat having you with us! We can't wait to have you back with us on your next trip to San Francisco! Best,
5 out of 5
by A verified traveler

Fantastic hotel in a great location

Posted Sep 12, 2016
Customer service was excellent, even got a call once we arrived in our rooms to make sure everything was to our liking. Location was fantastic, 10 min walk to union square and a 5 min walk to first stop for the cable car. After a long day of walking and touring decided to hang out in the lobby area and realized the pool table, ping pong table and other games were totally free of charge. Ended up staying at the hotel bar and had a blast all night! Room was beautiful and spacious. Same for the bathroom. I travel a lot because of work and this was by far the best hotel I've been to. Definitely impressed by Hotel Zetta and will be coming back when we visit San Fransisco next.
Comment from Hotel Management
Sep 24, 2016 by Sean Front Desk Manager, Hotel Management
Anonymous, Wow! Thank you for such a wonderful review! We’re thrilled you enjoyed the S&R Lounge as well as the game room! We can’t wait to have you back with us on your next trip to San Francisco! We look forward to challenging you to some ping pong! Best,
5 out of 5
by A verified traveler from Brentwood CA

Close to Moscone. Ideal for techies

Posted Sep 11, 2016
One the most friendly reception greating! I had a very large room with a full size work area. The in room espresso machine was a nice touch. The hotel is also very eco Friendly
Comment from Hotel Management
Sep 11, 2016 by Sean Front Desk Manager, Hotel Management
LaJuan, We’re thrilled to have had you with us as our guest! We appreciate your five star review, our staff is thrilled to have made your stay memorable! We can’t wait to have you back with us on your next trip to San Francisco! Best,
5 out of 5
by A verified traveler from UK

Family Friendly bolt hole!

Posted Sep 7, 2016
The hotel was very family friendly, with the gaming area and a welcoming attitude. It was very convenient for Union square and shopping and a nice walk to the other parts of SF. warning - we walked a couple of blocks and ended up in a very didgy area - so always check with the staff before you head off. Definitely recommend to anyone traveling with kids who still wants to stay somewhere nice :)
Comment from Hotel Management
Sep 8, 2016 by Sean Front Desk Manager, Hotel Management
Ronnie, Wow thank you for such a wonderful review! Im glad you loved the hotels location! We can't wait to have you all back!
4 out of 5
by A verified traveler from sydney

Modern style hotel

Posted Sep 3, 2016
Modern style hotel with a great bar area in the lobby and level one with pool tables and ping pong and other games to drink and play. Room was nice, however was very loud around the hotel with sirens and building and emptying bins etc through all hours of the night ..if ur a light sleeper I'm not sure this will be good for you
Comment from Hotel Management
Sep 4, 2016 by Sean Front Desk Manager, Hotel Management
Aaron, Thank you for the 4 star review! We are thrilled to have had you as our guest! It’s a treat to hear you enjoyed our game room while with us! We look forward to welcoming you back on your next trip to San Francisco!!
5 out of 5
by A verified traveler

Posted Aug 28, 2016
Pros: The people at the front desk made you feel like you were at home.
I loved the ambience, the people, the decor, and the location!
Comment from Hotel Management
Aug 31, 2016 by Sean Front Desk Manager, Hotel Management
Anonymous, Thank you for the 5 star review! Our colleagues strive to make our guests feel welcomed and at home while with us! We can't wait to welcome you back! Best,
5 out of 5
by A verified traveler

Posted Aug 23, 2016
Great location and very accommodating staff! Quiet as well, for being right in the heart of the City!
Comment from Hotel Management
Aug 23, 2016 by Sean Front Desk Manager, Hotel Management
Anonymous, We are happy to hear you were well taken care of while with us! Please let us know when we can expect to welcome you back! Best,
5 out of 5
by A verified traveler from RJ, BR

Excelente.

Posted Aug 23, 2016
Pros: Bem localizado, limpo, excelente quarto, muito bem localizado.
Cons: Valor um pouco alto. Poderia ser mais barato!
Location: Muito bem localizado!
Bem localizado, limpo, excelente quarto, muito bem localizado.
Comment from Hotel Management
Aug 28, 2016 by Sean Front Desk Manager, Hotel Management
Obrigado pela excelente revisão! Estamos ansiosos para recebê-lo de volta para San Francisco! melhor,
4 out of 5
by A verified traveler from Dallas,Texas

It was an interesting stay. Its closeness stuff.

Posted Aug 22, 2016
Pros: Being in the proximity of lots of interesting activities.
Location: It being next to the largest mall made it very attractive
It was an interesting boutique hotel experience. Additionally next it was situated next to the biggest mall and other activities made it more like wanted to hang around the area.
Comment from Hotel Management
Aug 22, 2016 by Sean Front Desk Manager, Hotel Management
Andy, Thank you for being our guest at Hotel Zetta! We are thrilled you enjoyed the hotels location! Being next to the mall definitely has its shopping perks! We can’t wait to welcome you back!! Best,