Ratings based on 971 Verified Reviews

4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2017
Fun small boutique hotel with lots of personal touches, super friendly and helpful staff. I would definitely stay here again and recommend to friends.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2017
Perfect location for walkable access to all major attractions
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney australia

Simply wonderful.

Posted Aug 10, 2017
Pros: Location, staff, wifi, cleanliness and comfort.
Our 4 day stay at this motel was excellent, nothing bad to say, from the minute we walked in the staff were super friendly and helpful the room was very comfortable, clean and spacious (king deluxe room). Wifi was fast and reliable. Breakfast was simple but very nice, consisting of cereal, pastries, toast, yoghurt and a small selection of fresh fruits. Coffee / tea was available all day and the wine and cheese in the afternoon was plentiful and very welcomed after a long day sight seeing. It was also lovely to return after dinner to freshly cooked free cookies. The location was great right on Union Square, plenty of shopping and restaurants close by plus the cable car is very very close. We walked on several occasions down to Fishermans Wharf, had a few steep hills to conquer but easy enough to do over a 20-25 minute period. The walk allowed you to take in the sights of Chinatown, Lombard Street etc depending on which route you took. Very happy we booked this excellent boutique motel.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Great Hotel

Posted Aug 5, 2017
Great place to stay. Staff very helpful, room lovely, drinks and nibbles each night great place to meet other guests and don't forget the lovely freshly baked biscuits biscuits left on each floor each night.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Highly Recommended

Posted Aug 2, 2017
Great location, staff are amazing! Only minor complaint is that the room isn't air conditioned, but does have ceiling fan and the windows can be opened.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

Posted Aug 1, 2017
Pros: Friendly staff, "happy hour", nice continental breakfast, comfortable and clean
Cons: Having a coffee pot in the room would have been nice.
The staff was very friendly, and the "happy hour" and chocolate chip cookies were nice treats. The continental breakfast was very pleasant, and our room and the rest of the hotel was comfortable and clean.
Comment from Hotel Management
Aug 5, 2017 by Ann Mock - Guest Services SupDearest Jusy, ervisor, Hotel Management
Dearest Judy, Thank you so much for staying with us in our lovely little Inn and for taking time your share your comments with fellow travelers. It warms our hearts to learn you found our staff friendly and enjoyed the wine hors d oeuvres... it such a fun way to spend a bit of your evening, chatting with our other guests! We so hope you will return to us once again, I promise to have a freshly baked plate of chocolate chips cookies in your room all you need to do is telephone us at 415.397.3510 to let us know you are our return guest and I've promised you cookies, our staff will be delighted to ensure it happens Until then I wish you the safest and happiest of travels... Warmly, Ann
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2017
Nice hotel rooms in the heart of Union Square. Convenient location, but a very small boutique hotel. Valet and front desk was very helpful, and modest continental breakfast helped us start our day.
Comment from Hotel Management
Jul 24, 2017 by Ann Mock - Guest Services Supervisor, Hotel Management
Thank you so much for taking the time to share your experience during your recent stay with us in our lovely little Inn at Union Square. I am happy as a clam your room was to your liking and our valet and reception desk staff were very helpful, I will be sure and share your comments with them! We so hoe you will consider staying with us once again should you plan a return trip to our fair City; until then we wish you and yours the safest and travels... Warmly, Ann
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Hotel in an excellent location!!!

Posted Jul 10, 2017
Perfect location to base yourself for sightseeing. The hotel was cozy and clean. The room was well- appointed but slightly warm (there is no air con), but there is a fan. Breakfast was a nice inclusion. Would visit again.
Comment from Hotel Management
Jul 13, 2017 by Ann Mock - Guest Services Supervisor, Hotel Management
Thank you so very much Alice for sharing your experience as you stayed with us in our lovely little Inn! We are happy to read the expanded continental breakfast we lay out each morning was a welcome addition and our rooms were to your liking, we only sorry to read of your discomfort due to the usually warm weather you encountered during your stay, we sincerely apologize. We think of the Inn as a hidden gem tucked just off Union Square so right in the thick of all our gorgeous City has to offer, so it simply delighted us to read our location allowed you to explore San Francisco with ease. Should you ever plan a return trip please do not hesitate to contact me directly if you require any assistance; I am happily at your service. Wishing you and yours the safest and happiest of travels... Warmly, Ann
5 out of 5
Recommended
for Everyone
by A verified traveler from Dunedin New Zealand

Excellent hotel close to shops

Posted Jul 9, 2017
Pros: They baked cookies every night for you to help yourself. They also had wine and nibbles to have at 5.30pm every night, free of charge. amazing.
Cons: nothing
Location: Cable car, which takes you down to fishermans wharf.
The best hotel ever. Great Location. Great staff. The rooms very nice and comfortable and warm
Comment from Hotel Management
Jul 11, 2017 by Ann, Hotel Management
Dearest Sharron. Thank you for the wonderful feedback, we are always very pleased to hear that our guests enjoyed many of the wonderful amenities and services we offer!! Should you plan a return trip to our fair City we so hope you will once choose to stay with us in our lovely little Inn! Wishing you and yours the safest and happiest of travels... Warmly, Ann
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, friendly staff and comfortable bed

Posted Jul 7, 2017
Great location, friendly staff, comfortable bed and spacious room
Comment from Hotel Management
Jul 7, 2017 by Ann Mock - Guest Services Supervisor, Hotel Management
Dearest Anonymous, It is with great pleasure and joy for us to read your review! We strive to offer exceptionally warm and friendly personalized service, sophisticated yet cozy accommodations and thoughtful amenities ... we so look forward to having an opportunity to have you stay with us again in the near future. Wishing you and yours the safest and happiest of travels... Warmly, Ann