Ratings based on 2,092 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from Vista, CA
old San Francisco charmPosted Jul 29, 2016
Pros: close to shopping and 24 hour room service and, of course, Top of the Mark!
Cons: longer times for town car service
Location: Union Square, Fisherman's Wharf, shopping, Chinatown
Stayed at this hotel for a family vacation. It's in a great location close to Union Square, Chinatown and more. The hotel offers a complimentary town car service within a mile and 24 hour room service. The rooms were great and we had a fantastic time! Staff was exceptional from concierge to check in staff to doormen. Make sure to go to the Top of the Mark for great views and drinks!
by A verified traveler from Seattle
Posted Jul 27, 2016
Hotel staff don't anticipate or offer help but you still need to ask them.
by A verified traveler
Posted Jul 19, 2016
Loved my stay at the Mark Hopkins. The staff was courteous and knowledgeable. Everyone was very helpful.
by A verified traveler
Great locationPosted Jul 18, 2016
Pros: Easy walking distance to the city and sights. Great views from my room.
I only stayed at the hotel one night. It was close to China Town and downtown. Located at the top of a hill provided good exercise when exploring the area.
by A verified traveler from Nevada
Top notch from beginning to endPosted Jul 16, 2016
Location: Cable car connection convenient.
Booked this hotel for a major wedding anniversary. From my very first call they took this event as extremely important; not only for my mental comfort, but for my wife's physical comfort too. Everything about this experience was top notch. Lobby, room, everything was beautiful. Yes, it's true the hike up the hill can be challenging but it's worth it the climb. After all it's the San Francisco experience. Mark Hopkins hotel you got it right. Keep up the good work.
by A verified traveler from S
Nice hotel, great staff, not the best bedPosted Jul 6, 2016
The hotel is beautiful and the staff very helpful and professional. The concierge was awesome! The only down side was the bed and pillows. The mattress wasn't the quality you would expect in a 4 star hotel. They put a cushioned mattress cover (could have been down but I'm not sure) but it slides around as you sleep and starts to come off the mattress. Their pillows are awful... Thin with not much cushion to them. They need to upgrade to nicer pillows. Also, they charge $7 for a bottle of water. I thought that was kind of ridiculous
by A verified traveler from Oman
Close to the cerntre and transportationPosted Jun 30, 2016
In general we enjoyed our stay. The staff were freindly enough especially the door men, who were very freindly. The concierge were extremity accommodating and professional. The hotel is at the top of the hill and it's quite an exercise to climb up and down when going to union square area, but then you can always use the cable care, which costs about 7 dollars one way or 21 one day pass multiple trips. They also have weekly passes at a rate of 50 dollers. The Asian reception staff could probably could be a litter bit more cheerful and remember that they are working in the hotel business where welcoming people and understanding their needs is esential.
by A verified traveler
Great location but bathroom was too small.Posted Jun 8, 2016
Pros: Its location and its elegance.
Cons: Again, the bathroom facilities are too small.
Location: You have the greatest views to San Francisco, you can dine or brunch at the Top of the Mark (its penthouse) and watch it all.
I stayed at the Inter Continental Mark Hopkins for more than a week and had the greatest of times. The Hotel location and beautiful facilities are its greatest assets. However, the bathroom - although clean and well equipped - was too small. It did not have a counter or vanity in which to place the toiletries, etc. This proved rather inconvenient.
by A verified traveler from Mahopac NY
Dated HotelPosted Jun 8, 2016
Old dated hotel no room to put away clothing bathroom sink would not drain.dreary. Exorbitant fee for parking . Would not go back there again
by A verified traveler from Cincinnati
Another MeetingPosted May 31, 2016
Location: walk to food, etc.
I send a lot of time in San Fran and this is one of my fav's when there for biz.