Ratings based on 2,262 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from saudia

nice, middle of city

Posted Feb 5, 2016
Pros: near bart, near sanfran. cable car, near westfield mall
i stayed for night only, didnt have time to enjoy hotel facilities
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2016
The hotel is excellent and the staff are courteous. The restaurant provides high quality staff and food. My only issue is the location is OK but not the greatest.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2016
Great hotel. Can be considered a bit out of the way if you are not part of a convention.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2016
Great room. Used the gym at midnight, and it was clean and quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler from DF Mex

Hotel céntrico de excelente personal

Posted Jan 4, 2016
Todo en el hotel es excelente salvo la limpieza de habitaciones
3 out of 5
by A verified traveler from Texas

Nice hotel but lacking in many ways

Posted Jan 3, 2016
Pros: Bed and bedding were very nice and comfortable. Always plenty of hot water in the shower. Great views of the city and convenient location
Cons: Lobby is not very inviting, need to add some coffee and water access throughout the day. Parking fees are excessive for guests. Smoking area update
Location: Great location, tons of restaurants and activities nearby
This hotel is conveniently located in the business district and the rooms are very comfortable and clean. However for the price I was expecting more amenities and service. No coffee or water available in the lobby you have to pay for everything extra. The glass used on the building is not energy efficient, so when the curtains were opened the room heated up very quickly and was cold at night. Unit and room worked well enough so was able to keep comfortable as long as the curtains remained closed. The $54 plus tax a night for parking seems a bit excessive for guests, even in that part of town. The staff was ok usually at getting the valet parked cars but at times had to wait 15-20 mins. Word of advise, always call ahead. Too many smokers hanging out by the front doors They need a better area away from the entry for the smokers Area provided in the garage was not easily accessible and was cold and dark so no one used it. They should separate families from other groups so there are quiet floors. During our stay there were numerous noisy children running around the halls and making noise at early hours before 8AM.
5 out of 5
Recommended
for Everyone
by A verified traveler from h

Posted Jan 2, 2016
Very expensive parking fee for hotel guests 54 dollars a night
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Muy bueno, cerca de todo.

Posted Jan 1, 2016
Buen servicio, excelente restaurante, buen tamaño de habitaciones (no enormes, no chicas), excelente en general
5 out of 5
Recommended
for Everyone
by A verified traveler from los angrles ca

Stylish international hotel

Posted Jan 1, 2016
Expert service enhanced our one night stay.
1 out of 5
by A verified traveler from canada

最差的服務

Posted Dec 31, 2015
房間打電話點菜。竟然回覆說廚房太忙要等兩個小時。一個蘋果要收沒金五塊錢包括三塊錢的運送費。飯店要收取三塊錢的運送費我還是第一次聽過。而且還是這樣的大飯店,真不可思議.從晚上回到房間到隔天早上出門不停地不停地有大聲地關門聲。本來以為是運氣不好碰到壞鄰居。隔天早上出門才發現是飯店人員。就連半夜四五點也是一樣每隔幾分鐘就有碰碰的關門聲。根本無法睡覺。以前朋友就說過洲際飯店硬體好軟體差。這次真的領教到了。我一年旅行好幾次。這是第一次也是最後一次住洲際飯店。畢竟大飯店的選擇那麼多