Bait and Switch View Room
Posted Dec 23, 2016
The description on the rooms I booked were "Room with View" and I paid extra for the view. However, when we got to the hotel, the front desk said Expedia's reservation did not indicate a VIEW room so they would not give me one unless I paid more. I called Expedia and I said I did pay extra for the view but Expedia said the view was an "amenity" and would only be given to me if they were "available" when I checked in. So we stayed in a room without a view but paid the extra amount.
While we stayed, housekeeping walked in on us while we were in bed. They knocked and with no wait or attempt to allow us to respond, just walked in. As soon as they saw us in bed, they said sorry and walked out. The hotel still has done nothing to address it except to say they won't walk in if the double lock is on. I attempted to reach hotel staff 4 times but they did not offer anything.