Ratings based on 916 Verified Reviews

4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Great hotel near union square

Posted Jan 20, 2018
Really enjoyed my stay here. Room was aesthetically pleasing and clean. One block from union square close to everything. Food was pretty good also. Noise from street was noisy but nothing unbearable. Hotel staff were prompt. Overall experience was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Nice hotel in Union Square

Posted Jan 6, 2018
Pros: Decor and rooms are nicely done.
Cons: Provide mini-frig space for personal items, not just items for sale.
Location: Great location
This hotel is in a great location and the staff are especially friendly and helpful. Really enjoyed our stay and easy walking distance to Union Square
4 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Posted Dec 28, 2017
The room is good sized and clean but the hotel overall feels a bit old.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose

Nice hotel close to Union Square

Posted Nov 27, 2017
Nice spacious room with newly remodeled bathroom. 19th floor room provided a nice view of the city. Courteous staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2017
Great stay! However the person we checked in with didn’t seem they wanted to be there. Compared to his coworkers he was very short and didn’t do a good job making you feel wanted. Other than that the stay was awesome.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 20, 2017 on Hotels
5 out of 5
by Daniel

Luxury in the heart of SF

Posted Oct 18, 2017 on Hotels
great service and a beautifully renovated roo
4 out of 5
by Rosann

Posted Oct 16, 2017 on Hotels
Great location however the room was very warm even with the AC on low.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2017
Nice hotel - however stayed during renovations - some noises later in the evening however out for the day so not significantly noticable
4 out of 5
by Robert

This traveler left a rating score only Posted Oct 9, 2017 on Hotels