Ratings based on 633 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Aug 17, 2015
I had suite room but it was not worth to be suite.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel with very friendly staff

Posted Aug 10, 2015
This was the first time we had stayed in SF, the hotel was in the perfect area for us to explore the city in walking distance. All the great shops and resturants surrounding the hotel made our stay at the hotel that much better. The hotel overall had freiendly helpful staff, beautiful clean rooms, they made you feel comfortable there. Asking for help and directions to where we should go for anything, the hotel staff provided you a map and a list of resturants that cane highly reccomend by the hotel. It specified if they were walking distance or if you needed a ride there. Just those little things and the staff being so helpful was GREAT. When we make our returning trip to SF I would stay at this hotel again. Reccomend this place to everyone.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, convenient location

Posted Aug 10, 2015
Pros: The location and room size were positive.
Cons: Level 3 restaurant service
Location: Kokkari a few minutes away is the best Greek food in town.
The hotel is very centrally located.The room size was decent even though showers were small. The concierge services were decent but almost had to dig for information. The restaurant on level 3, food was decent but the service was poor. We ate there everyday but the last three days, the buffet was missing the chef. No fresh omelets or waffles. Not a big issue but the hotel charged us the same amount for the buffet despite the lack of the chef station. The last day we were there, the service was so horrible, I actually didn't want to pay the check. I paid and even tipped despite my heart telling me differently.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio Texas

The location was excellent

Posted Aug 3, 2015
Pros: The location was great and the staff made it inviting.
Cons: A little dated and needs storage for clothing.
Location: The trolley was a few blocks away and only two blocks away from great shopping Saks, Nordstrom, Nike and the mall, and tons of eateries in area.
The location was excellent. A couple blocks from great shopping, restaurants and small diners, four blocks away from trolley. The staff was excellent very helpful and attentive. We first checked in to a standard king guest room and it was just to small and no place for storing clothes with exception of closet. The room was dated and crayon on wall and tub was dirty no shower. We had to upgrade to junior suite because we we staying for five nights. The junior suite was much better. Very clean had shower and separate tub and lots of room to move around. We were on 6th floor so it was a little noisy at night.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best location ever

Posted Jul 31, 2015
Very convinience. Close to restaurant. Mall, park, and safety
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2015
I only spent one short night in the hotel, but everything was great. Staff was friendly and helpful and the executive lounge was very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2015
Everyone was very friendly and helpful. Being this was my first time in San Francisco the concierge and lobby personnel were extremely helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great location!

Posted Jul 7, 2015
Centrally close to shopping, food and if you're a runner great hills and views.
4 out of 5
Recommended
for Families
by A verified traveler from washington,d.c

Good Hotel

Posted Jul 7, 2015
Pros: Good Hotel, Friendly Staff clean rooms, quiet, good mattresses,
Cons: Complementary coffee run out before 9:30 am, complementary wifi only on demand
Location: Good Location, Most of the attractions can be reached by Taxi within 10 Minutes or 30-40 Minutes walking
We really enjoyed our three day stay in this pleasant place
3 out of 5
Recommended
for Everyone
by A verified traveler

SF stay

Posted Jun 15, 2015
Pros: It's convenient location.
Location: Close to dinning and night clubs.
Nice hotel, however, the walls are thin and can hear evrything.