Terrace/patio

Reviews of JW Marriott San Francisco Union Square

4.5 out of 5
JW Marriott San Francisco Union Square
515 Mason Street, San Francisco, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 601 out of 1003 reviews" "
Rating 8 - Good. 230 out of 1003 reviews" "
Rating 6 - Okay. 92 out of 1003 reviews" "
Rating 4 - Poor. 49 out of 1003 reviews" "
Rating 2 - Terrible. 31 out of 1003 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tito

Traveled with family
Liked: Amenities
Convenient location. Valet parking is also nice to have. Very close to union square.
Stayed 1 night in Mar 2024
Response from Scott on Mar 26, 2024
Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Sunil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is clean and very close to local attractions.
Stayed 2 nights in Dec 2023
Response from Scott on Mar 25, 2024
Thank you for taking the time to write a review. We appreciate your business and feedback! We are glad to hear you enjoyed your stay. We loved having you hear. We hope to see you again in the future.

4/10 Poor

Ujjwal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Scott on Feb 28, 2024
Thank you for taking the time to leave a review. We are sorry to hear that your stay was not a good experience. We would like to hear about what went wrong. Please contact the hotel to tell us about your stay.

10/10 Excellent

Christian

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful and clean! Great for a quiet getaway when you want to relax w/ your wife or girlfriend. But never with both of them. Never. Don’t do it… The hotel is beautiful and the staff are all friendly and helpful!
Stayed 3 nights in Feb 2024
Response from Anthony on Feb 19, 2024
Hello Christian, we are happy you enjoyed your stay with us! We hope you and your company can return soon. Have a great rest of your year!

8/10 Good

Robert, Houston

Stayed 1 night in Feb 2024
Response from Jake H., Front Office Manager on Mar 20, 2024
Good morning, and thank you for staying with us at the JW Marriott! We are glad that you found your stay welcoming and enjoyable, and would certainly be happy to speak with you again if you have feedback on how we could have improved the experience for you. We hope we will have the opportunity to welcome you again for future stays in San Francisco, and wish you Bon Voyage until then!

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property could benefit from upgrades. Not at par with other JW hotels.
Stayed 5 nights in Dec 2023
Response from Director of Rooms on Feb 9, 2024
Dear Wendy, Thank you for being our guest at JW Marriott San Francisco Union Square and we appreciate your high rating. However, we are sorry that you felt our property needed updating. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. We hope you will give us an opportunity in the future.Best Regards,Anthony LeDirector of Rooms

8/10 Good

Farhana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Scott on Feb 6, 2024
Thank you for taking the time to leave a review. We appreciate your business and the feedback! We hope to see you again soon!

10/10 Excellent

Violeta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and clean hotel! All staff members were extremely cordial to us during our stay!
Stayed 2 nights in Jan 2024
Response from Director of Rooms on Jan 31, 2024
Dear Violeta, Thank you for being our guest at JW Marriott San Francisco Union Square. We love knowing you had an outstanding stay and that our associates left a great impression. Thank you also for the kind review, and we look forward to accommodating you again soon.Best Regards,Anthony LeDirector of Rooms

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed a delightful staycation at JW Marriott Union Square. The hotel's stunning ambiance perfectly complements the vibrant atmosphere of San Francisco. Its prime location allowed us easy access to Union Square within minutes. The staff's warmth and helpfulness made our experience truly memorable. From spacious rooms to top-notch amenities, our stay exceeded expectations. JW Marriott Union Square is a definite recommendation for anyone seeking a beautiful and luxurious stay in San Francisco.
Stayed 1 night in Jan 2024
Response from Scott on Jan 28, 2024
Thank you for taking the time to leave a review. We appreciate the feedback! We are glad to hear you enjoyed your stay with us. We hope to see you in the future!

10/10 Excellent

MAUREEN Y

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Director of Rooms on Jan 20, 2024
Dear Maureen, Thank you for sharing your feedback. We strive to ensure our guests depart feeling balanced and rejuvenated, and we are delighted that we could curate an enriching experience for you. Our exceptional downtown location, state-of-the-art amenities, and the serene ambiance of our sleekly modern guest rooms all contribute to making JW Marriott San Francisco Union Square a perfect place to relax. It was our pleasure to host your visit, and we look forward to welcoming you back soon.Best Regards, Anthony Le Director of Rooms

2/10 Terrible

Song-Ying

Stayed 1 night in Jan 2024
Response from Director of Rooms on Jan 28, 2024
Dear M. Ying, Thank you for choosing us for your recent visit. We are genuinely sorry for not delivering the exceptional stay you deserve. Everything we do aims to cultivate a distinctive experience with inspired service, and we apologize that this was not your experience. We would like to regain your trust and hope you will give us another chance on your next visit to the San Francisco area.Best Regards,Anthony LeDirector of Rooms

10/10 Excellent

JUDITH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente localization, excellent service and personal very nice people
Stayed 5 nights in Dec 2023
Response from Director of Rooms on Jan 9, 2024
Dear Judith, Thank you for the great review. We are delighted we could craft an enriching experience for you with our stellar downtown location, brilliant amenities, and exceptional service. It was our pleasure serving you at JW Marriott San Francisco Union Square, and we hope to see you again soon. Best Regards,Anthony LeDirector of Rooms

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Director of Rooms on Jan 10, 2024
Dear Jaime, Thank you for the excellent rating. We are delighted we could craft an enriching experience for you with our stellar downtown location, brilliant amenities, and multi-million dollar room renovation. It was our pleasure serving you at JW Marriott San Francisco Union Square, and we look forward to your next visit.Best Regards,Anthony LeDirector of Rooms

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Rooms on Jan 5, 2024
Dear Wayne, Thank you for the great review. We are delighted we could craft an enriching experience for you with our stellar downtown location, brilliant amenities, and invigorating accommodations. It was our pleasure serving you at JW Marriott San Francisco Union Square, and we hope to see you again soon. Best Regards,Anthony LeDirector of Rooms

8/10 Good

Matthew, San Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to Union Square and other attractions. Great staff and property. Only complaint is the cost of parking.
Stayed 4 nights in Dec 2023
Response from Director of Rooms on Jan 5, 2024
Dear Matthew, Thank you for being our guest at JW Marriott San Francisco Union Square and for your candid comments. We are delighted to know that you enjoyed our convenient location, attentive associates, and refreshing accommodations. However, we are sorry for the inconvenience you had with our parking charges. We will share your comments appropriately, and we hope you will revisit us in the future. Best Regards,Anthony LeDirector of Rooms

10/10 Excellent

Liudmyla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is so clean.
Stayed 2 nights in Dec 2023
Response from Scott on Feb 3, 2024
Thank you for taking the time to leave a review. We appreciate the feedback! We are glad to hear you enjoyed your stay with us! We hope to welcome you back in the future!

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the JW Marriott, hope to go back again someday soon !!! San Francisco is such an incredible destination, we loved it, stayed there and celebrated Christmas🎄.
Stayed 7 nights in Dec 2023
Response from Director of Rooms on Dec 31, 2023
Dear Nancy, We are delighted you chose JW Marriott San Francisco Union Square for celebrating Christmas Eve. it brings us immense pleasure that our lively festive ambiance, enhanced by our Christmas decorations, enhanced your holiday experience. Our goal is to ensure that guests bid a joyful farewell to the year, welcoming the new one with hearts filled with delightful memories. We are all excited to have you join us once again and anticipate another rewarding and fulfilling journey together. We look forward to your next visit to San Francisco. Wishing you a delightful holiday season and a Happy New Year.Best Regards,Anthony LeDirector of Rooms

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Anthony on Dec 31, 2023
Thank you for your feedback! We hope to see you again soon.

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service
There were only two chairs in the room, a high one with a back and a high one with no back. Both were uncomfortable. You could not sit in them and read a book. And where am I supposed to sit to put on my shoes? Both chairs are too high. I could not find anything called "shampoo" in the bath room. "Body wash," yes, but no "shampoo." And, of course, food in the hotel was at eye-watering levels. $40 for breakfast, $6 for a cup of coffee. Two breakfast restaurants are only a block away. Go there. The HVAC sound was so intrusive that I turned it off. We reserved for two nights, but left after one because my wife became ill. The hotel nevertheless charged us for both nights, and put a $782.80 "reserve" on my credit card, even though the final charge (which I paid as I left) was only $537.09. The hotel also charged $29.06 for the first day's "destination charge" as soon as we checked in. The "free" Internet is free only if you join BonVoy for $14.99, I was told at the hotel. On-line advertising says that BoyVoy is free, so what is it? I get free internet at $89 a night hotels in Arkansas, so why do I have to pay in San Francisco? Finally, the $25 a night "destination fee." It can be applied against restaurant charges at the hotel, which forces you to eat there in order to recoup the fees. Why not jut add the "fee" to the room rate, rather than calling it something else?
Stayed 2 nights in Dec 2023
Response from Anthony on Dec 31, 2023
Hello Michael, thank you so much for your feedback. I am sorry for falling short of your expectations and will be sharing your feedback to our leaders so that they can review their opportunities to improve. Once again, thank you for your feedback and we do hope to see you again soon.

6/10 Okay

Carlos

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Second time that I stayed here. Experience was not a satisfactory at the last time. This time a lot of hidden fees. Room service $ 20 to bring towels requested at the service desk. Destination fee $ 25 for 3 days = $ 75. Even if a pay in advanced I end up paying more plus the fee for expedia for $ 75. Security deposit for $ 150 per day for a total of $ 450 service desk personnel didn’t tell me about this charge or explained me about it just showed up in my credit card. Even if it will be refunded against hotel charges it will take time to apply the credit to my card. Not enough staff to take care of breakfast customers. Waitress and personal very good but management to blame for not having enough personnel to support customers.
Response from Director of Rooms on Dec 31, 2023
"Dear Carlos, Thank you for returning to stay with us once again. We regret your disappointment with some of the extra costs associated with your visit, and we are very sorry our team did not provide you with a clear explanation of these charges. While we strive to make all fees transparent during the booking process, your feedback highlights the importance of continuously improving our communication. We would also like to share that our system automatically releases this hold the moment you check out; however, the authorization of the funds depends on your banking institution. This can take up to two to three weeks. We appreciate your patience and hope you will give us another chance to show you our devotion to providing inspired and tailored hospitality. Best Regards,Anthony Le,Director of Rooms

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking in was easy. Our room was available when we arrived (prior to check in time). Great location. Friendly staff. We stay here every winter to enjoy Union Square at Christmas
Stayed 1 night in Dec 2023
Response from Anthony on Dec 31, 2023
Thank you for your feedback! We hope to see you again soon.

10/10 Excellent

Binochan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Anthony on Dec 25, 2023
Thank you for providing feedback! We hope to see you again soon.

10/10 Excellent

Kelli, Palm Desert

Stayed 2 nights in Dec 2023
Response from Director of Rooms on Jan 13, 2024
Dear Kelli, Thank you for sharing about your stay at JW Marriott San Francisco Union Square. We appreciate your five-star rating and are glad you enjoyed your time with us. Nestled in the thriving neighborhood of Union Square, we provide our guests with access to all the exciting attractions of San Francisco. We aim for our guests to leave well-balanced and replenished, and we are pleased that you enjoyed everything we have to offer for a perfect holiday. We look forward to welcoming you again soon.Best Regards,Anthony LeDirector of Rooms

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anthony on Dec 25, 2023
Thank you for providing feedback! We hope to see you again soon.

6/10 Okay

Michael

Stayed 2 nights in Dec 2023
Response from Director of Rooms on Dec 13, 2023
Dear Michael, Thank you for being our guest and sharing your experience. While we hope your overall visit was pleasant, we are disappointed that some aspects of your stay did not meet your expectations. We never want a guest to leave us unhappy, and we encourage you to give us a chance to provide you with a more outstanding stay the next time your travels bring you this way.Best Regards,Anthony LeDirector of Rooms

10/10 Excellent

Ezra

Stayed 2 nights in Dec 2023
Response from Anthony on Dec 31, 2023
Thank you for your feedback! We hope to see you again soon.

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director of Rooms on Dec 11, 2023
Dear William, Thank you for sharing your feedback. We strive to ensure our guests depart feeling balanced and rejuvenated, and we are delighted that we could curate an enriching experience for you. Our exceptional downtown location, state-of-the-art amenities, and the serene ambiance of our sleekly modern guest rooms all contribute to making JW Marriott San Francisco Union Square a perfect place to relax. It was our pleasure to host your visit, and we look forward to welcoming you back soon.Best Regards,Anthony LeDirector of Rooms

10/10 Excellent

Danya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Director of Rooms on Feb 13, 2024
Dear Danya, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at JW Marriott San Francisco Union Square. We look forward to your return and wish you all the best with your future travels.Best Regards,Anthony LeDirector of Rooms

6/10 Okay

Sameer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No value for money. Basic necessities like internet and coffee are charged extra along with many different charges.
Stayed 3 nights in Nov 2023
Response from Director of Rooms on Nov 27, 2023
Dear Sameer, Thank you for being our guest and for sharing your feedback. We hope that your overall stay was pleasant. However, we regret to learn that certain aspects of your stay did not meet your expectations. We do offer complimentary wireless in our lobby, and we also encourage our guests to participate in our Marriott Bonvoy Program to enjoy exclusive perks, including member-only rates and free internet. We also acknowledge your comments regarding what would have enhanced your visit. Your review is invaluable to us, and we hope the positive aspects of your visit will bring you back the next time you are in our area.Best Regards, Anthony Le Director of Rooms

10/10 Excellent

Gregory

Stayed 1 night in Nov 2023
Response from Anthony on Dec 25, 2023
Thank you for providing feedback! We hope to see you again soon.

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stay. Great staff. Excellent Expedia biiking
Stayed 1 night in Nov 2023
Response from Director of Rooms on Nov 22, 2023
Dear Patrick, Thank you for being our guest at JW Marriott San Francisco Union Square. We love knowing you had an outstanding stay and that our associates left a great impression. They work tirelessly to provide genuine, tailored service that is meant to inspire and shape your journey. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to San Francisco.Best Regards, Anthony Le Director of Rooms

8/10 Good

Imelda

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Director of Rooms on Nov 16, 2023
Dear Imelda, Thank you for choosing to stay at JW Marriott San Francisco Union Square and for taking the time to post a nice rating. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to have been a part of your journey, and we look forward to your next visit to San Francisco whenever your travels bring you back.Best Regards,Anthony Le

10/10 Excellent

kristie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Anthony on Dec 25, 2023
Thank you for providing feedback! We hope to see you again soon.

10/10 Excellent

errold

Liked: Cleanliness, staff & service, property conditions & facilities
Surely will visit this hotel in the future.
Stayed 6 nights in Oct 2023
Response from Director of Rooms on Nov 8, 2023
Dear Errold, We are pleased you had an energizing and fulfilling stay at JW Marriott San Francisco Union Square. It is reviews like yours that make all of our efforts worthwhile. Our associates work hard to ensure that every guest has an exceptional stay; therefore, we are delighted we exceeded your expectations. It is always a joy to see our guests are excited about returning; we are looking forward to it. Best Regards,Anthony LeDirector of Rooms

10/10 Excellent

Gursharan

Liked: Cleanliness, staff & service, property conditions & facilities
Jtnnt
Response from Director of Rooms on Nov 4, 2023
Dear Gursharan, Thank you for being our guest and for the high rating. We are delighted we could craft an enriching experience for you with our stellar downtown location, brilliant amenities, and multi-million dollar room renovation. It was our pleasure serving you at JW Marriott San Francisco Union Square, and we hope to see you again soon. Best Regards,Anthony Le

10/10 Excellent

Michael

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I really liked this hotel. Very kind and professional staff. Room service, bar service, desk staff were all great, super helpful. Had a nice gym. Everything was well maintained and very clean. We would stay again when we are back in SF. Only thing I didn’t like was that there were a lot of sirens at night with emergency vehicles passing (not really something they can control). It didn’t impact my sleep after the first night but it bothered my wife who is a light sleeper.
Stayed 5 nights in Oct 2023
Response from Director of Rooms on Nov 1, 2023
Dear Michael, Thank you for choosing JW Marriott San Francisco Union Square for your stay and for sharing your valuable experience. Providing an exceptional stay to every guest is what we strive for every day, and we are delighted that our exquisitely appointed rooms, state-of-the-art fitness center, and the exceptional services provided by our courteous associates surpassed your expectations. However, we work hard to keep inconveniences to a minimum, but unfortunately, some noise and interruptions are unavoidable. We apologize for the inconvenience caused to your wife, and we are gratified by your patience and understanding. That said, we are thrilled that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you both for another enriching experience.Best Regards, Anthony Le Director of Rooms

10/10 Excellent

Cristian

Stayed 1 night in Oct 2023

10/10 Excellent

Jenniffer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Oct 2023
Response from Anthony on Oct 14, 2023
Thank you for your feedback! We hope to see you again.

10/10 Excellent

Aline Maria da Costa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely! We will come back for sure.
Stayed 4 nights in Oct 2023
Response from Director of Rooms on Oct 10, 2023
Dear M. Costa, Thank you for the great review. We are delighted you enjoyed your stay with us and that we met your expectations. It was our pleasure serving you at JW Marriott San Francisco Union Square, and we hope to see you again soon. Best Regards,Anthony LeDirector of Rooms

2/10 Terrible

Umme

Traveled with family
Disliked: Staff & service
Not a kid friendly place
I had an autistic kid travelling with me. To protect the glass cups, wine cups, and some merchandises kept on mini-bar, I had to move those around. I ended up being charged for these items even though I did not consume any of the items and placed them back in place before departure.
Stayed 2 nights in Oct 2023
Response from JW Marriott San Francisco on Oct 10, 2023
Thank you for your response. Signage is posted near mini bar on sensors for items. If items charged by mistake. Please reach out to us directly at property for we can assist in refund.

10/10 Excellent

Angelo, Cincinnati

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, beautiful hotel and very central! Highly recommended!
Stayed 1 night in Oct 2023
Response from Anthony on Oct 14, 2023
Thank you for your feedback! We hope to see you again.

10/10 Excellent

Veaceslav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Director of Rooms on Oct 11, 2023
Dear Veaceslav, Thank you for the excellent rating. We are thrilled to know you enjoyed your stay with us and that we exceeded your expectations. It was our pleasure serving you at JW Marriott San Francisco Union Square, and we hope to see you again soon. Best Regards,Anthony LeDirector of Rooms

10/10 Excellent

dawn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean and quiet
Stayed 1 night in Sep 2023
Response from Anthony on Oct 14, 2023
Thank you for your feedback! We hope to see you again.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in SF
Great stay at this property. Was pleasantly surprised at the overall size of the room and the quality.
Stayed 2 nights in Sep 2023
Response from Anthony on Oct 14, 2023
Thank you for your feedback! We hope to see you again.

10/10 Excellent

Prabhakar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellect experience at the front desk, BIANCA was at her best, very courtesy and also excellent at her job, she greeted me with big smile and first thanked me for being Marriott member, and later bestowed me with lots of freebies(even though I didn't have time to use any, due to my schedule. But I want put a word of recognition as an asset to JWM
Stayed 1 night in Sep 2023
Response from Director of Rooms on Oct 3, 2023
Dear Prabhakar, Thank you for sharing your experience at JW Marriott San Francisco Union Square. Our associates are passionate about providing a tailored, enriching experience for each of our guests, and we are delighted to know they were a significant part in making your visit memorable. We will enjoy sharing your compliments with Bianca. We appreciate your review and look forward to having you as our guest again.Best Regards,Anthony LeDirector of Rooms

10/10 Excellent

Arambh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Director of Rooms on Sep 30, 2023
Dear Arambh, Thank you for your stay at JW Marriott San Francisco Union Square. We appreciate the generous rating and are glad you enjoyed your time with us. We hope to see you again soon.Best Regards,Anthony Le,Director of Rooms

10/10 Excellent

Favian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Anthony on Oct 14, 2023
Thank you for your feedback! We hope to see you again.

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a relaxing trip to an area of San Francisco I haven’t been to in a long time.
Stayed 1 night in Sep 2023
Response from Director of Rooms on Sep 23, 2023
Dear Judy, Thank you for choosing JW Marriott San Francisco Union Square during your visit to San Francisco. We strive to personally craft quality experiences to help you leave richer and with replenished spirits. It was a pleasure welcoming you, and we look forward to seeing you again soon.Best Regards,Anthony LeDirector of Rooms

10/10 Excellent

Amira Yasmin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a splendid stay
Stayed 2 nights in Aug 2023
Response from Director of Rooms on Sep 24, 2023
Dear Ms. Yasmin, Thank you for choosing JW Marriott San Francisco Union Square during your visit to the San Francisco area. We strive to personally craft quality experiences to help you leave richer and with replenished spirits; therefore, we are thrilled to have exceeded your expectations. We look forward to hosting you again soon. Best Regards,Anthony Le,Director of Rooms

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Rooms are spacious and very quiet.
Stayed 5 nights in Sep 2023
Response from Director of Rooms on Sep 20, 2023
Dear Linda, Thank you for choosing us and leaving your warm remarks. We are delighted we could enrich your journey with our newly renovated and spacious rooms, featuring pillow-top mattresses, soft-down duvets, and modern amenities. We look forward to welcoming you back to JW Marriott San Francisco Union Square.Best Regards,Anthony Le,Director of Rooms