Ratings based on 1,926 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from AL

Nice hotel close to union square

Posted Mar 20, 2017
The hotel is situated at union square. Super convenient to move around.
Comment from Hotel Management
Mar 23, 2017 by Fernando , Hotel Management
Hello Audrey Thank you for taking the time to give us your feedback. It is great to hear that you are enjoying your time in San Francisco and that your stay with us contributes to your positive experience. Thank you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location in SF

Posted Mar 20, 2017
Pros: It's location and beauty.
Cons: Parking. Too expensive.
Location: Very central location, in the same building with a theater.
I enjoyed my stay at Kensington Park Hotel. Only problem was the very high proced parking 55 $ plus tax, which ended up being 60 some dollars per night.
Comment from Hotel Management
Mar 22, 2017 by Fernando , Hotel Management
Thank you for review and feedback. I am glad to hear that you enjoyed your stay and our location with the exception of the valet parking Price. I will make sure to share your comments with the management of this parking company. Again, thank you for visiting with us and we hope to see you again when your plans again involve San Francisco.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Mar 12, 2017
Pros: Always go for the best price and a Real!
Cons: Didn't experience any need for improvement.
Location: It's SanFrancisco!!!!!!! Endless options.
Just in town for a dinner party. The location was great and we enjoyed the amenities. Would stay there again but would like to stay longer to explore the area.
Comment from Hotel Management
Mar 15, 2017 by Fernando , Hotel Management
Thank you for choosing the Kensington Park Hotel We are happy to hear that you enjoyed many of our amenities, including our location, price, and WiFi. We are glad that you enjoyed your stay and hope to see you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Dark, Old World Atmosphere

Posted Mar 9, 2017
Pros: The staff is top notch.
Cons: Nothing, it is what it is.
Location: In the thick of Union Square. Easy walking distance to BART, chinatown, Union Square.
The hotel room was dark. Just a sliver of light from the window and lots of little lamps but not enough light to brighten the room. However the hotel is charming if you like dark and heavy energy. The Kensington is in the Elks Lodge building which was built in 1922. I had the privilege of touring the Elks Lodge which is like being transported to another time - honestly it reminded me of the Overlook in The Shining. But it is a sight to see.
Comment from Hotel Management
Mar 11, 2017 by Fernando , Hotel Management
Thank you for visiting with us and your positive comments. The staff here works very hard to ensure that our guests have a wonderful experience in San Francisco. I will share your comments with the team here. Again, thank you for taking the time to share your feedback. We hope that when your future plans includes another visit to San Francisco, you will think of the Kensington Park Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Central to everything.

Posted Mar 3, 2017
Pros: The quaintness of the hotel. If you are looking for ultra modern not for you. Great breakfast restaurant just next door.
Cons: Nothing
Location: Excellent location.
Had a great visit. The rooms are small but they were clean. Beds were comfortable. The staff were always pleasant. Give a smile get a smile. We were at the back and had no noise at all. Loved the old vibe of the hotel. Bathrooms were nice clean. Water was hot. Not super hot but ok for what we needed. No complaints. Half a block from Macy's square. And 3 from union square. Great location.
Comment from Hotel Management
Mar 3, 2017 by Fernando , Hotel Management
Hello We are pleased to hear that you found the staff to be extremely friendly, pleasant and very helpful. I agree with you our rooms and beds are very comfortable. You are right about our location; we are perfectly located in the heart of San Francisco, making exploring quite effortless. Thank you again and we do hope that you will come back and stay with us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from SFO

Posted Feb 26, 2017
Affordable and descent compared to Marriot next to the water.
Comment from Hotel Management
Feb 26, 2017 by Fernando , Hotel Management
Thank you very much for your kind feedback on your stay. We value your business and would like the opportunity to serve you once again in the future.
3 out of 5
by A verified traveler

Posted Feb 23, 2017
Lobby is very tired. Needs remodel badly. Good location
Comment from Hotel Management
Feb 24, 2017 by Fernando , Hotel Management
Thank you for choosing the Kensington Park Hotel. We are happy to hear that you enjoyed our location, We are sorry about your dissatisfaction at the hotel lobby and appreciate your feed back, We are currently planning an extensive interior design and remodeling project that we believe will address your particular issues and offer an enhanced experience for all of our guests. We hope we can welcome you back in the near future to experience the improvements.
4 out of 5
Recommended
for Everyone
by A verified traveler

SF Hotels 1 minute from Union Square

Posted Feb 21, 2017
Pros: Location & perfect rooms
Cons: A bar would have been perfect but not essential
Location: One of the best located hotels I have stayed in in SF
Super hotel located within 1 block from Union Square and Market
Comment from Hotel Management
Feb 22, 2017 by Fernando , Hotel Management
Thank you for taking the time to give us your feedback. are happy to hear that you enjoyed many of our amenities, including our location, I apologized for the inconvenience of not having a bar, i will make a note of that and bring it up on my next meeting, It is great to hear that you are enjoying your time in San Francisco and that your stay with us contributes to your positive experience. Thank you again!
3 out of 5
by A verified traveler

Bargain hotel compared to others

Posted Feb 20, 2017
The good: location, friendly staff, not as expensive as the better known brands, Wi-Fi was free and did its job. Never had to wait for the elevator for more than 30 seconds. The not so good: old carpet, old mattress, scratched furniture. Instead of renovating they have been patching up the walls, bathroom tile, plumbing, etc. It is functional, but doesn't look pretty. There are no other amenities like a restaurant or a fitness room. Overall it is a decent bargain hotel if you must stay in the downtown. You get what you pay for.
Comment from Hotel Management
Feb 22, 2017 by Fernando , Hotel Management
Thank you for choosing the Kensington Park Hotel. We are happy to hear that you enjoyed many of our amenities, including our location, price, and WiFi,. We are sorry about your dissatisfaction at the hotel and appreciate your feedback. The experience you described certainly falls short of our expectations, please know that we are currently planning an extensive interior design and remodeling project that we believe will offer an enhanced experience for all of our guests. We are glad that you enjoyed your stay and hope to see you again in the near future.
2 out of 5
by A verified traveler from SF, CA

Boutique hotel close to SF Union Square

Posted Feb 17, 2017
Pros: Great location
Cons: Rooms have awkward older or mixed furniture that does not fit. Room needs and overall refresh, carpet, paint, replace tile and mirrors
Great location but hotel is in sad shape. No AC. Rooms have awkward older or mixed furniture that does not fit. Room needs and overall refresh, carpet, paint, replace tile and mirrors. Booked two queens, received one king.
Comment from Hotel Management
Feb 24, 2017 by Fernando , Hotel Management
Thank you for choosing to stay with us. We are sorry about your dissatisfaction at the hotel and appreciate your feedback. As you probably found out, this is a historic building in San Francisco, and we are planning to improve the property in the near future. Thank you for taking the time to provide your feedback. We do hope when your future plans brings you back to SF, you will once again think of the Kensington Park Hotel.