Great small hotel, but a bit quirky.
Posted Dec 1, 2016
This is our 3rd stay at the Kimpton Buchanan and we enjoy coming there. The staff is helpful. The lobby decor seems to change over time, but is always interesting. They have wine in the lobby 5 - 6 each day, which is a very congenial time.
The room furnishings are not conventional hotel. It is interesting and nice, and a bit different
This stay we were cursed, it seems. One night no soap; one night had a screeching ventilation fan; one day the room was not made up; one night when the screeching fan returned, we had a choice of no ventilation/heat or change rooms, which we did. If we didn't enjoy the hotel so much, I would have left a bad review. I trust they will get on top of these operational issues.
The location is perfect. Across from Japantown, which has bountiful restaurants, shops, concourses, etc. Within walking distance of downtown areas and attractions and parks. Not too much traffic or noise. They have bikes for guests to use.
Only one major complaint. They have parking adjacent to the hotel, which we paid for in the past. This year, they have contracted with a valet parking operation, who parks the cars within the hotel lot anyway. But the price of parking is $55. a night, which is almost twice the cost of the car rental. Yes, it's in the city, but that's a downtown price. We found a parking area about a mile away, but felt better than feeling ripped off. Hey Kimpton: Loose the valet and drop the rates, please.
Comment from Hotel Management
Dec 9, 2016 by Emily G, Hotel Management
Hi, ebag, and thanks for the props on the staff, room decor, and location. We are going to be evaluating the valet parking situation. As I wrote earlier, we intended that bringing them in would help make sure there was always ample room in the garage, though with overflow available just a block away at Japan Center, perhaps it is time to revert to the prior system. We don't want our efforts to backfire! I will continue to collect guest feedback about the service over the next 2-3 days. Thank you!