Ratings based on 610 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 30, 2017
Nice hotel, very comfortable, nice restaurant around that area.
Comment from Hotel Management
Jan 30, 2017 by Emily G, Hotel Management
Thank you! We'll hope to see you again next time :).
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet location

Posted Jan 24, 2017
This hotel is small but very well appointed in a quiet location of Japan town close to lots of restaurants and boutique shopping and a park. They serve wine served from 5 to 6. The front desk staff are very helpful. They include a lot of little touches that make your stay very comfortable. The room is a good size. Mattress not the best but good enough.
Comment from Hotel Management
Jan 25, 2017 by Emily G, Hotel Management
Thanks so much, Sheilal! I will share this with the front desk and thank them as well. I'm glad their service and the little touches / amenities and location all came together to create a five-star experience for you. To improve the support under all mattresses, we are replacing all be platforms this week, so hopefully that brings us from "A" to "A+" :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Great Style and Great Location

Posted Jan 8, 2017
We loved our stay at the Kimpton Buchanan! All the details are just right, from the lovely scent that greets you in the lobby to the Japantown-inspired room decor and robes. The location truly couldn't be better -- just steps away from great noodle houses and the Kabuki Sundance Theater in Japantown, and all the fun shops and cafes of Fillmore Street. Room was a little tight for a family of 4 but very comfortable. Would love to return.
Comment from Hotel Management
Jan 9, 2017 by Emily G, Hotel Management
Thanks so much, Catherine! "loved our stay" is exactly the kind of thing that the team and I love to read. Glad it was great for you and the family!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with mall nearby

Posted Dec 23, 2016
We only stayed for 3 days at Kimpton. We liked the staff and cleanliness. Food and mall were just within walking distance. The challenging part is to find reasonable priced parking. We ended up park our rented car on the street. Access to the lobby was pretty challenging too with steep steps downward.
Comment from Hotel Management
Dec 28, 2016 by Emily G, Hotel Management
Thanks so much, Anonymous. I'm glad the cleanliness and service were spot-on. If you decide not to valet park here, there is a public garage one block away for the rock-bottom price of $23. It's located under that neat Japanese mall you mentioned. Also, when you return to the hotel, if you wish to avoid stairs, keep in mind the entry ramp to our side door. We can show you the way!
4 out of 5
Recommended
for Other
by A verified traveler from Chicago

Quite hotel in the center of the city

Posted Dec 8, 2016
Pros: bed was very comfortable and was able to use my phone with the bluetooth enabled alarm clock. Chair in room was very modern yet comfortable to use.
Location: Center of city and easy to grab a bus nearby. Very good Ramen nearby.
was pleased to have been able to check in early, got the view i requested and was given good directions to my first destination. the hotel had ny times papers in the morning. Was a little miffed when i checked that the agent did not have any change to break a hundred that i wanted to break, but overall had a very good experience during my stay and would stay their again if ever in frisco again.
Comment from Hotel Management
Dec 9, 2016 by Emily G, Hotel Management
Thanks so much, Diego! We'll have to make sure we keep our stock of change for big bills up, though I'm so happy that was the one issue. It's great to know that you were so comfortable in the room and a happy camper overall!
3 out of 5
by A verified traveler

Overpriced hotel in San Francisco's Japantown

Posted Dec 3, 2016
The hotel was not as crisp as other Kimpton hotels I've visited and I was disappointed. Valet was $50 per night and valet driver was frequently MIA. Our first room reeked of weed, so they moved us to a room where the heater didn't work, so they moved us to another room (on a 3 night stay) where the cleaning staff replaced a Clean comforter with a dirty one. Both nights the rooms were not consistently prepared and we had to go down to the lobby to request hand towels. Would have checked out but had prepaid thru Expedia and I didn't want the hassle of fussing to have the money returned. This hotel is lackluster at best. There are much better boutique hotel in the area.
Comment from Hotel Management
Dec 10, 2016 by Emily G, Hotel Management
City Traveler, I would love to learn some more about this. Please drop me a line if you have a moment. Thank you for your time!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Great small hotel, but a bit quirky.

Posted Dec 1, 2016
Pros: Staff, room decor, location
Cons: $55. onsite valet parking is really unnecessary, and detracts from the please of staying with you.
This is our 3rd stay at the Kimpton Buchanan and we enjoy coming there. The staff is helpful. The lobby decor seems to change over time, but is always interesting. They have wine in the lobby 5 - 6 each day, which is a very congenial time. The room furnishings are not conventional hotel. It is interesting and nice, and a bit different This stay we were cursed, it seems. One night no soap; one night had a screeching ventilation fan; one day the room was not made up; one night when the screeching fan returned, we had a choice of no ventilation/heat or change rooms, which we did. If we didn't enjoy the hotel so much, I would have left a bad review. I trust they will get on top of these operational issues. The location is perfect. Across from Japantown, which has bountiful restaurants, shops, concourses, etc. Within walking distance of downtown areas and attractions and parks. Not too much traffic or noise. They have bikes for guests to use. Only one major complaint. They have parking adjacent to the hotel, which we paid for in the past. This year, they have contracted with a valet parking operation, who parks the cars within the hotel lot anyway. But the price of parking is $55. a night, which is almost twice the cost of the car rental. Yes, it's in the city, but that's a downtown price. We found a parking area about a mile away, but felt better than feeling ripped off. Hey Kimpton: Loose the valet and drop the rates, please.
Comment from Hotel Management
Dec 9, 2016 by Emily G, Hotel Management
Hi, ebag, and thanks for the props on the staff, room decor, and location. We are going to be evaluating the valet parking situation. As I wrote earlier, we intended that bringing them in would help make sure there was always ample room in the garage, though with overflow available just a block away at Japan Center, perhaps it is time to revert to the prior system. We don't want our efforts to backfire! I will continue to collect guest feedback about the service over the next 2-3 days. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

We rolled the dice and won!

Posted Nov 20, 2016
We decided to kick off our road trip early in the AM by crossing the Golden Gatr Bridge. We rolled the dice and found a hotel to stay at the night before, but wanted to get something close. This was considerably cheap by any city's standards, not just SF. 150 for a two queen room. Not only was the room affordable, close to the location we wanted, extremely clean, AND in a nice area.... the room was not small! Typically rooms anywhere in SF, even peoples apartments, are tiny. This room was like a "normal" size hotel room. Plenty of room to walk and lay out bags.... the city is so small, you cant really be "too far" from anything. We visit the city regularly, and we found the Hotel we will be staying at from now on.
Comment from Hotel Management
Nov 23, 2016 by Emily G, Hotel Management
Winner, winner! So glad you felt that way and really appreciated the spaciousness of the room. We'll look forward to those return visits!
4 out of 5
Recommended
for Everyone
by A verified traveler from Tranmere, Australia

Overnight stay in SF

Posted Nov 14, 2016
Useful location for our overnight stay in SF. Close to our car hire place. Staff were very helpful.
Comment from Hotel Management
Nov 23, 2016 by Emily G, Hotel Management
Thanks, Simon. We always like to share your thanks with the team, too!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 8, 2016
Pros: I love their complimentary wine by the lobby every 5-6pm.
Nice little hotel near Tokyo town. Friendly and very accommodating staff.
Comment from Hotel Management
Nov 12, 2016 by Emily G, Hotel Management
Thanks so much, Cristina! Since we here at Japantown/Pacific Heights, we are also offering sake at our nightly wine hour if you want to try that, too!. It is great to hear the staff left a lasting impression, I'll let them know :).