Ratings based on 2,001 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff!

Posted Apr 21, 2017
Pros: The room. Very clean and very spacious!
I only stayed there for one night. The beds are absolutely comfortable! I just wish they had more parking, and cheaper parking. I had already paid for my stay and on top I paid almost 40 dollars for my car to stay in the hotel's parking overnight. Overall, it's a nice place with very friendly staff members.
5 out of 5
Recommended
for Everyone
by A verified traveler from austin, tx

Nice room & location.

Posted Apr 20, 2017
Pros: Fast check in/out. Front desk staff were great. Balcony room was spacious and very comfy.
Cons: Parking was a bit of an issue because garage has just a few spaces, street parking was difficult as well. Not a huge deal however.
Location: Pretty good Thai restaurant across the street. Plenty of restaurants, etc within a short walk or drive, perfect location!
Wine reception in the afternoon! Super comfortable bed/linens.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017
Staff was friendly and helpful! Wine bar in the lobby in the evening​ and a perfect location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017
Pros: Loved the location! Super compy and was just our style. Housekeeping lady was so sweet! And always had coffee and creamers and a smile.
The guys at the front desk we're inviting and smiling. Thank you!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome experience!

Posted Apr 15, 2017
Pros: Many amenities - on site parking, restaurant in the hotel, free wine hour in the evenings, mini fridge and Keurig Coffee maker in room. Large room.
Cons: Water pressure in the shower could be a bit better.
Location: Japan Town with the Peace Plaza very close by, many shops and restaurants!
The Hotel Kimpton-Buchanan was exactly what I needed. Conveniently located, helpful and friendly staff and a large, comfortable room and bathroom with all the amenities one needs. The room was large with a King Bed, Table and 2 chairs, Keurig Coffee Maker, Mini Fridge, views of San Francisco. Located directly across from Japan Town, within walking distance to many terrific restaurants, shops and culture. On-site parking and a free wine hour in the evening were additional perks. The room rate was excellent compared to other hotels farther away from where I needed to be during the day. Overall an excellent experience!
Comment from Hotel Management
May 11, 2017 by Emily G, Hotel Management
Thanks so much! I'm glad you got to really enjoy both the hotel and the neighborhood. I'm not sure if we got to meet at the wine reception, though perhaps when you come back -- and we hope you will!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2017
Pros: Location
Location: Near family
Location was good for our visit. Hotel was comfortable.
Comment from Hotel Management
Apr 12, 2017 by Emily G, Hotel Management
Thanks for making us your home away from home! I'm glad you were very comfortable and the location was super convenient. We'll see you next time then! Take care.
5 out of 5
Recommended
for Everyone
by A verified traveler from La Canada, CA

Wish we could have stayed longer.

Posted Apr 5, 2017
Loved our 1 night stay. Will definitely come stay here again! Front Lobby was gorgeous and location was perfect! Quiet and close enough to everything without feeling like you're in tourist central.
Comment from Hotel Management
Apr 12, 2017 by Emily G, Hotel Management
Ha, well said, travelingtrio! I know just what you mean about the location, and may just have to borrow your wording as you really sum it up!
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice Hotel in Japantown

Posted Mar 13, 2017
Pros: Location is great. Enjoyed the reasonably priced restaurant for breakfast.
Cons: The hotel is due a renovation, it feels threadbare. The bathroom door doesn't lock.
Location: Great ramen and sushi within blocks. Many places to choose. Fillmore street nearby is filled with bars and restaurants. Easy Uber into North Beach.
We enjoyed the wine reception in the late afternoon. The lobby is a social place. The restaurant on the first floor is very good and unlike most hotel restaurants is very reasonably priced. We had to change rooms the first night because the heat did not work, they were very nice and helpful making the change. A minor inconvenience. It is a fun neighborhood to explore, some nice bars and restaurants in walking distance. Parking was $39/night.
Comment from Hotel Management
Mar 16, 2017 by Emily G, Hotel Management
Hi, Stu! I'd love to know some details of your experience since our hotel renovation actually concluded one year ago. Perhaps you could give me a call when you have a moment? In any case, I'm glad that you had a 4-star experience overall and enjoyed the neighborhood and affordable parking. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from West Midlands

Great Central Location

Posted Feb 27, 2017
Pros: Staff, cleanliness
Cons: Tea/Coffee facilities not replaced daily, had to ask. The independent restaurant in the hotel is not much to write home about
Location: Very Central with good public transport or a good walk if you prefer Uber is an easy option
Good Size clean and tidy room, hotel staff are really helpful, free in room safe. Hotel is in a good central location to all mid and downtown activities
Comment from Hotel Management
Feb 27, 2017 by Emily G, Hotel Management
Thanks, Ian! And we'll give housekeeping a heads up to be more on top of replacing tea and coffee items. We'll also let the staff know that they were a big "Pro" otherwise and the room was so clean! Thanks!
3 out of 5
by A verified traveler

Good location, rooms could use upgrade

Posted Feb 16, 2017 on Hotels
Location is great. Had a room on the 1st floor, could use updating. Also the restaurant and gym is on 1st floor so heard lots of loud door slamming in early morning. Recommend staying on different floor.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thanks for the location kudos! I am sorry that someone was slamming doors that morning. While that is not definitely not typical, to be on the safe side, we are happy to request a room on floors 2-8 for you next time. Thank you!