Stayed at the hotel for a week and found myself very limited and disappointed by the hotel throughout my stay.
-very clean and tidy hotel
-lovely bedding and general atmosphere in the room
-warm and affable door staff
-light and bright rooms with stunning views
-concierge have little knowledge of the area; constantly told restaurants close at 9pm when this simply not true.
-kitchen seems to have no vegetarian food after 8:30pm
-no coffee/tea making facilities in the room
-freshly squeezed juices are not freshly squeezed
-no pool etc
-poor communication skills of several staff
Hotel is clearly aiming for a high end Chinese market who care little about the hotel beyond how it looks and not how it feels.
Comment from Hotel Management
Dec 7, 2016 by ap, Hotel Management
Dear Z on Expedia,
Thank you for taking the time to provide us with comments regarding your recent stay. Although we are sorry that we did not exceeded your expectations, we appreciate your willingness to share your thoughts and feelings. Your feedback is important to us and we will use it to review and improve our products and services. I do appreciate your compliments about the great views and the comfort of the guest room. Again, thank you for your feedback and we do hope to host you again soon!
Director of Sales & Marketing