Ratings based on 913 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Business Travelers
by A verified traveler

14-hr layover, Millwood Inn & Suites, bring it on!

Posted Mar 26, 2017
Pros: Everything!
Cons: Continue with your ways.
Location: Close enough by airport shuttle. I didn't do anything in the nearby surroundings. Just airport to hotel to airport.
Needed a place to shower and sleep during my 14 hour layover, so I reserved somewhere close to SFO. This place was clean, bathrooms newly renovated and rejuvenating. Breakfast was good and prepared me for the day ahead. Even had umbrellas for me to use as I walked up the street to look for food.
Comment from Hotel Management
Mar 30, 2017 by Guest Experience Manager, Hotel Management
Thank you for your rave review! We are so glad you enjoyed our room, breakfast, and little extras, such as the umbrellas. Thank you for sharing your experience; we hope to welcome you back for a longer stay very soon! Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from NSW Australia

Great transit motel

Posted Mar 25, 2017
Pros: Very obliging staff, cleanliness and good breakfast.
Cons: Room a bit small but hard to fix that!
Location: Location close to the airport and good for heading west. Bit of a drive to the city but not difficult.
Well located near the airport and ideal if you are driving west towards Yosemite or Fresno. Very clean compact room and bathroom. Excellent breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Airport hotel

Posted Mar 22, 2017
We stayed in 3 different hotels on our trip between San Francisco and Anaheim, and this was by far the best. The rooms are updated and comfortable. Free continental breakfast was delicious, and included oatmeal, scrambled eggs, bacon, pastries, fruit, yogurt, cereal, potatoes, and a waffle maker. Gourmet coffee as well. We only stayed there one night but would definitely stay again. Very convenient to SFO.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel convenient to airport

Posted Mar 15, 2017
Pros: PRICE
Shuttle service to airport made transport using BART to SAN FRAN ideal.
Comment from Hotel Management
Mar 16, 2017 by Guest Experience Manager, Hotel Management
We are happy to hear that you enjoyed your stay with us, and that you found us to be a convenient location to access the airport from. We hope that you will choose to stay with us again next time you need a room in this area. Best wishes, Vijay Patel, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Great place to stay

Posted Mar 13, 2017
Stayed as a family the staff were very friendly and the room was fantastic very clean beds were extremely comfortable one other thing we loved was the many many charging options for our devices especially the kids with theirs there was so many powerpoints and usb options for charging
Comment from Hotel Management
Mar 16, 2017 by Guest Experience Manager, Hotel Management
It was our pleasure to be your host on your recent visit. Thank you for your review, and in particular for mentioning our staff, who always try to take the very best possible care of our guests, and our clean, comfortable rooms. It's great that you had enough charging stations for all of the family, that really is becoming such an important feature in hotel bedrooms now. We are happy that everything was to your liking, and we look forward to welcoming you back again. Best Wishes, Vijay Patel, General Manager
2 out of 5
by A verified traveler

Thin wall, hard pillows

Posted Mar 13, 2017
The room was clean and reasonable nice, however there were no what so ever soundproof at all. I could hear a gentleman cough as though he was very close, and it last one hours from 2 clock in the morning. Poor guy and poor me, both without sleep. Comparing to other hotels I stayed during the week (I have been traveling from place to place, stayed at different hotels everynight), this was the only hotel I found the pillows were very hard and uncomfortable. The front desk lady was helpful, I didn't like the breakfast and almost eat nothing. Hotels around SF airport were expensive and Millwood was reasonable priced, and I understood why. Next time, will not stingy on the money.
Comment from Hotel Management
Mar 16, 2017 by Guest Experience Manager, Hotel Management
Thank you for taking the time to review your recent stay with us. We are sorry that we were unable to meet your expectations, and that you were disturbed by a neighboring guest. Thank you for commenting on our helpful front desk clerk; we do have a reputation for providing an excellent level of care and hospitality for our guests, and we hope that was your experience throughout your stay. Thank you for choosing to stay with us, we do hope that we might have the opportunity to restore your faith in us at some point in the future. Best wishes, Vijay Patel, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel close to airport

Posted Mar 10, 2017
Pros: Location, price deal
Cons: Good room for the price; very nice staff
Location: Close to airport
Close to airport with all basic necessities; clean, comfy bed, safe entry, great continental breakfast, free shuttle
Comment from Hotel Management
Mar 15, 2017 by Guest Experience Manager, Hotel Management
We are very happy to have provided you with a clean, comfortable place to stay in a location that is convenient to the airport. It's great to hear that you enjoyed your stay and the value that we provided, and that you found our staff to be hospitable. We hope that you will choose to stay with us again when you need a room close to the airport. Best Wishes, Vijay Patel, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2017
Staff was very helpful & friendly. Bathroom looked like brand new. Beds were comfy.
Comment from Hotel Management
Mar 15, 2017 by Guest Experience Manager, Hotel Management
I was so happy to read that you enjoyed your visit to our hotel. Thank you for taking the time to post your feedback. I was delighted that you enjoyed the bedroom and the comfortable bed that we provided, and that you found our staff to be helpful and friendly. Please do come and visit us again soon, we would love to welcome you back. Best Wishes, Vijay Patel, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Amazing amenities

Posted Mar 3, 2017
Pros: EVERYTHING!
Cons: Nothing for the hotel itself. Just wish it had been closer to the BART.
Location: Not really much to do, but the food in the immediate vicinity was very good. We also ate at the Pancake House and that was okay.
We thoroughy enjoyed our stay at the Millwood. The staff were very friendly and helpful and even allowed us to check in way earlier than the regular check-in time. The room was cozy, but the availability of a refrigerator and microwave made up for it and the bathroom was amazing! It looked freshly renovated and they used Elemis spa products for the hand soap, lotion and shower products. There was a great Chinese restaurant less than a block away (across the street) and a great pizza/italian place about a block and a half away in the opposite direction of the Chinese restaurant. They also offer a daily complimentary breakfast spread (omelette style eggs, a meat selection, bagels, english muffins, toast, fruit, hot oat meal, espresso/capuccino/hot chocolate machine, and more). They offer an afternoon wine session, however, we're not wine drinkers. They also have a well equipped gym although we did not have time to take advantage of it.
Comment from Hotel Management
Mar 7, 2017 by Guest Experience Manager, Hotel Management
What a lovely review! Thank you for taking the time to go into so much detail to demonstrate how happy you were. You had the experience that we want to provide for each and every one of our guests! We do hope that you'll be back in this area soon, and that you'll be back to stay with us again! Best wishes, Vijay Patel General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Quite, clean, thoughtful hotel close to SF airport

Posted Feb 22, 2017
As 3 star, I would give it a thumb. Room is clean, there are accessories set for use like phone charger, umbrella, etc. breakfast is free and good. I like it and will definitely come back!
Comment from Hotel Management
Mar 13, 2017 by Guest Experience Team, Hotel Management
We are happy to learn that you enjoyed your room and its amenities during your recent stay with us. It is very rewarding to read your review, and we are delighted that you intend to stay with us again. Thank you for taking the time to share your positive experience. We look forward to your next stay! Best wishes, Hotel Management