Ratings based on 974 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Quaint, family run

Posted Jun 26, 2017
Very pleasant employees that are doing their best for their customers.Tidy rooms, comfy beds. Nice that parking is free and a better than average breakfast comes with your stay. Was not able to take advantage of the complimentary afternoon wine get together that was offered. Overall a very pleasant stay.
Comment from Hotel Management
Jun 27, 2017 by Guest Experience Manager, Hotel Management
We're delighted that you enjoyed your stay with us, and that you appreciated our complimentary parking facility. Thanks very much for your review, in particular your comments about how comfortable and clean your room was, and how pleasant our staff are. We really hope that you'll visit us again, we would love to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

An unexpected surprise

Posted Jun 23, 2017
I can't say enough about the friendliness and willingness of the staff to help. The rooms were clean, comfortable, and up to date. I would go out of my way to stay there again.
Comment from Hotel Management
Jun 27, 2017 by Guest Experience Manager, Hotel Management
Hi, and thank you for choosing to stay with us recently! We were happy to welcome you to our hotel, and we are pleased that you had an enjoyable stay. Customer service is a key focus of ours, so it's good to hear that you were so happy with the service that our staff provided. We are always happy to hear that our guests intend to stay with us again, we hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Parkersburg WV

Great little hotel

Posted Jun 18, 2017
Small but comfy hotel. Alot of upgrades to make it more modern. Very secure. Nice location - close to big city and stores. Staff was great.
Comment from Hotel Management
Jun 20, 2017 by Guest Experience Manager, Hotel Management
We're delighted that you enjoyed your stay with us. We aim to provide all of our guests with a clean, comfortable room with great amenities and friendly service in a convenient location, and we're really happy that's what you received. We hope to be your hotel of choice again next time you're in the area we'd love to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and very comfortable

Posted Jun 9, 2017
Pros: Comfort. Parking for the vehicle. Breakfast provided.
Cons: A little more room in the breakfast area.
Location: It was a little distance to downtown San Francisco. Very convenient to the airport.
The hotel was very comfortable. Very quiet. The staff was helpful but at times I had trouble understanding the actual answer to my questions.I
Comment from Hotel Management
Jun 15, 2017 by Guest Experience Manager, Hotel Management
We are delighted that you found our hotel to be so comfortable, and that you enjoyed the peace and tranquility that we offer, along with our complimentary parking and breakfast. Thank you for your review; we would love to welcome you back when you next require accommodation in this area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2017
We had three rooms for my family and sisters families. We had a clean room and friendly staff. We ate breakfast every day for the four days we were there. The tea and coffee were out and the staff came right away and filled them. The shuttle bus driver going to the inn from the airport was awesome. He had a funny personality. I have family in San fran and would book this inn again.
Comment from Hotel Management
Jun 7, 2017 by Guest Experience Manager, Hotel Management
Thank you for your very kind review, I am delighted that you and your family enjoyed your stay with us. It is always lovely to hear such positive words about our staff and customer service, and it is wonderful to hear that we will be your hotel of choice again next time you visit San Francisco.
5 out of 5
Recommended
for Everyone
by A verified traveler

A very nice hotel in a convenient location.

Posted Jun 3, 2017
Pros: The breakfast buffet and the comfortable beds.
Cons: The bathroom should have a hook on the door to hang clothes and a towel rack near the sink would be helpful too.
We enjoyed our stay at this hotel. The 2 bedroom suite was perfect size for my family. The rooms were clean and the beds were very comfortable. I liked that the hotel was in an area away from all the other airport hotels. It was a quick drive to/from the airport. The free breakfast buffet was the best. It had hot items (meats, eggs, potatoes, oatmeal), make your own waffles, pastries, assorted cereals and drinks. Having breakfast included helped start our day off with a good meal. The staff were all friendly and accommodating. I would definitely stay here again.
Comment from Hotel Management
Jun 7, 2017 by Guest Experience Manager, Hotel Management
It was our pleasure to be your host on your recent visit. We are so happy that everything was to your liking and particularly that you enjoyed our breakfast offering and comfortable beds so much. We look forward to welcoming you back again when you next visit San Francisco.
5 out of 5
Recommended
for Everyone
by A verified traveler from Egg Harbor TWP

Nice hotel, close to airport

Posted May 31, 2017
Cons: Actually my husband and I were trying to figure out how the shower worked. It was a bit confusing.
We checked in for an overnight stay(we had an early flight the next day). I was impressed with the room's décor and cleanliness. It was a nice size and the bed was comfortable. We stayed on the second floor(which if we had to choose, we would prefer). It was too bad we had such an early flight, we would have liked to have breakfast there since we heard such good reviews on that.
Comment from Hotel Management
Jun 3, 2017 by Guest Experience Manager, Hotel Management
Thank you so much for choosing to stay with us recently and for your wonderful review and rating. We are pleased to hear that you were so satisfied with our facilities and you enjoyed our clean and spacious rooms and their decor. It is a pity that your stay was so brief, you did not have the opportunity to enjoy our tasty breakfast. We do hope you will stay a little longer next time you visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Posted May 29, 2017
Very inviting clean room close to airportwhich was about 3 miles away. Visited Yosemite National Park which was about 2 1/2 hrs away. Good breakfast and restaurant's close by. Staff was very friendly.
Comment from Hotel Management
Jun 1, 2017 by Guest Experience Manager, Hotel Management
We are delighted to have met your expectations during your stay with us, and we appreciate you outlining this in your review. We hope that you had a wonderful time enjoying the local attractions, and that you will visit again on a future occasion.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice little gem

Posted May 24, 2017
I was in town for 6 nights and wanted to be away from the usual tourist areas of San Francisco. Convenient to SFO airpport, local hiking trails, shopping, and 30min drive to San Francisco. The hotel staff were friendly and the room was always clean. I never felt cramped for the amount of tine I stayed. I would definitely stay again if I should comeback to visit the area again. The only thing I would have changed is the location of the smoking area. Although I never smelled any smoke in my room, peopme would hang out therw and their voices would echo through the glass wall as if they were right next to my door. It was terrible at night when I would be trying to sleep. Other than that, it was completely quiet and peaceful.
Comment from Hotel Management
May 26, 2017 by Guest Experience Manager, Hotel Management
We are delighted to hear that you enjoyed your extended stay with us, and that you would choose to stay with us again - this is exactly the feedback that we want to hear from our guests! We aim to provide all of our guests with a clean, comfortable room with great amenities and friendly service, and we're really happy that's what you received. It's great that our hotel is such a great match for your needs, and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good for flying in and out of SFO

Posted May 4, 2017
Got in from SFO late afternoon, just in time for the "wine hour." My room was comfy and clean. Apparently, they are renovating the rooms next to mine, but since it was quitting time, that didn't impact me. Quiet, decent breakfast, restaurants and stores not that far away.
Comment from Hotel Management
May 6, 2017 by Guest Experience Manager, Hotel Management
We are very happy to hear that you enjoyed your stay with us - it's great that you arrived in time for our wine reception. We are very much looking forward to our renovations being complete, and we hope that you will return to see the finished product. We are quite sure that you will love it! Best wishes, Hotel Management