Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, blackout drapes

Reviews of Motel Capri

2 out of 5
Motel Capri
2015 Greenwich St, San Francisco, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 368 out of 1007 reviews" "
Rating 8 - Good. 391 out of 1007 reviews" "
Rating 6 - Okay. 127 out of 1007 reviews" "
Rating 4 - Poor. 61 out of 1007 reviews" "
Rating 2 - Terrible. 60 out of 1007 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was clean, staff is friendly, the free parking was great and a 5 minute walk to the Muni bus stop which we took to go to Pier 33 and Chinatown. The breakfast is just toast, cereal, juice and coffee. The rooms are a bit dark, walls are thin, and no working elevators. Still a good place to stay for value and location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gyorgy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Care Team on Mar 26, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
It is a basic, simple place that was convenient, clean and suited my purpose.
Stayed 2 nights in Mar 2024

8/10 Good

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
In room refrigerator hummed all night.
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of this motel. It’s quiet, feels safe. Very walkable area. Shital, the woman who checked me in was great. They have free breakfast for a couple hours in the morning. I’ve stayed many times. Some of the rooms could use some paint touch ups here and there but it’s clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Fariba

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

james

Liked: Cleanliness, staff & service
Everyone is very friendly and very helpful. The rooms definitely need an update.
Stayed 4 nights in Mar 2024

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great!
Stayed 2 nights in Mar 2024

6/10 Okay

Justin

Liked: Cleanliness, staff & service
Stayed a few days was good
Stayed 3 nights in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 7, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Kristina

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe staying there while my husband was at the VA. My car was safe. That was the most important thing. I will definitely be staying back there if I ever have to go back to San Francisco.
Stayed 2 nights in Feb 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly located across from the Brazenhead restaurant!
Stayed 1 night in Feb 2024

10/10 Excellent

Fam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently stayed, second time here and it was again a good stay. Will always book this place on our next and future trips!
Stayed 1 night in Feb 2024

4/10 Poor

Deborah

Traveled with family
Disliked: Property conditions & facilities
Super dated. Put us in 3rd floor and elevator out of order. Sign said temporary but someone wrote permanently on the sign and it didn’t look new. Room had a smell. Felt dirty. Mattresses noisy and old. Skipped the breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Adolphus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had microwave and a fridge.
Stayed 1 night in Feb 2024

10/10 Excellent

Sergii

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect motel in perfect location. Stuff is very friendly. Own parking. Close to everything
Stayed 4 nights in Feb 2024

10/10 Excellent

Corey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, safe, owners are very nice and helpful, and just a pretty cool spot
Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and parking!
Stayed 1 night in Jan 2024

8/10 Good

Vivien, Redding

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to restaurants and bar. Free parking. I did not like the noise from next room.
Stayed 2 nights in Jan 2024

10/10 Excellent

carmela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 25, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on Jan 19, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Akash

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 17, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

G. Crystal

Traveled with family
The motel itself was average, nothing to write home about. It met our needs: shower, bed, and parking. The surrounding area was great, quiet, and everything within walking distance. We would definitely be coming back.
Stayed 1 night in Jan 2024

4/10 Poor

Farbod

Disliked: Cleanliness, property conditions & facilities
Bad odor in room and stains on carpets and curtains
Stayed 2 nights in Dec 2023

4/10 Poor

Katherine

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
A selling point is that it's quiet. It is not. We heard everything happening around the hotel. The cleaning lady argued with us about checkout. We had a late checkout, and she tried to kick us out right at 11. Our room was unbearable hot as well.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 11, 2024
Dear Katherine, thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. It's concerning to hear about the noise disturbances, the misunderstanding with the cleaning staff regarding the checkout time, and the issue with the room temperature. Please know that this is not the typical experience we aim to provide for our guests, and we will review these concerns with our team to ensure improvements are made. We value your feedback, as it helps us to better serve our guests, and we hope to have the opportunity to regain your trust in the future.Best Regards,Customer Care Team

8/10 Good

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
A bit remote from puplic Transport,
Stayed 6 nights in Dec 2023
Response from Customer Care Team on Jan 11, 2024
Dear Magdalena, thank you for sharing your feedback with us. We understand that the remote location from public transport may have posed some inconvenience for your stay. We strive to provide a comfortable and convenient experience for our guests, and we appreciate your feedback as it helps us identify areas for improvement. We will take your comments into consideration as we continue to enhance our services and amenities. We hope to have the opportunity to welcome you back and provide you with a more convenient experience in the future.Best Regards,Customer Care Team

6/10 Okay

james

Traveled with family
Liked: Cleanliness, staff & service, amenities
All needs met without major complaint, however rooms were tight. New tap in shower but old holes still there and would suggest taking a brush to the grout in the shower. There was a basic breakfast. Good restaurants within walking distance. The cleaning staff was excellent, very helpful and pleasant. Front desk reception was a bit flat.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 11, 2024
Dear James, thank you for taking the time to share your feedback with us. We're pleased to hear that we were able to meet your needs during your stay, and we appreciate your constructive comments regarding the room size and bathroom details. Your suggestion about the grout in the shower is noted, and we will ensure that our maintenance team handles this promptly. We're glad to hear that you enjoyed the nearby restaurants and found our cleaning staff to be excellent. We apologize if the front desk reception did not meet your expectations, and we will share your feedback with our team to ensure improvements are made. We hope to have the opportunity to welcome you back for an even better experience in the future.Best Regards,Customer Care Team

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 3, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Marilee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place. Always very clean. Great location and extremely quiet. Parking is free . It’s an older motel, so it’s not unusual for the elevator to be down. But it’s not that inconvenient to use the stairs . Been staying here several years now. Always the first place I try and book whenever I want a nice stay in the City.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 11, 2024
Dear Marilee, thank you for your kind words and continued loyalty! We're delighted to hear that you appreciate our efforts to maintain cleanliness and ensure a quiet environment for our guests. We understand the occasional inconveniences that come with an older property, but we're glad to know they haven't detracted from your overall experience. We look forward to welcoming you back on your next visit to the City!Best Regards,Customer Care Team

6/10 Okay

Rapti

Traveled with partner
The room was very clean except for a strip lining the shower. The curtains were not wide enough to draw to make the room dark for sleeping. There are rats or something living in the walls that are noisy in the night. The breakfast was pretty awful. But the rest was fine and the location is great. It was nice to have parking too.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 11, 2024
Dear Rapti, thank you for taking the time to share your feedback regarding your recent stay with us. We're glad to hear that you found the room clean, appreciated the location, and found the parking convenient. However, we sincerely apologize for the issues you experienced with the shower, curtains, and noise. Your comfort is important to us, and we regret any inconvenience caused. Rest assured, we will share these concerns with our team to ensure improvements are made. Additionally, we appreciate your feedback regarding the breakfast, and we will consider this as we continue to evaluate and enhance our offerings. We value your insights and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If you have any further comments or requests for your future stays, please don't hesitate to let us know. We're here to ensure you have a pleasant experience each time you stay with us.Best Regards,Customer Care Team

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Care Team on Jan 10, 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 Okay

Richard

Response from Customer Care Team on Feb 9, 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Care Team on Dec 20, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

STACEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very bright and noisy at night, but it was clean and comfortable. Also it’s in a nice centralized location so all the walking wore us out.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 11, 2024
Dear Stacey, thank you for sharing your feedback with us. We're glad to hear that you found the accommodations clean and comfortable, and the centralized location convenient for exploring the area on foot. However, we apologize for any inconvenience caused by the brightness and noise at night. Providing a comfortable and quiet environment is important to us, and we appreciate your understanding. If there's anything specific you'd like to share or if you have further suggestions, please feel free to reach out. Your feedback is invaluable as we strive to enhance our guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to host you again in the future. If there's anything you need or if you have further comments, don't hesitate to reach out.Best Regards,Customer Care Team

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 20, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Sherretha

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t have anything negative to say, the property is dated but the staff is wonderful the price is incredibly reasonable, it’s within walking distance of anything you may fancy, it’s safe. I’d definitely stay here again and recommend it for anyone who wants a great time for an affordable price.
Stayed 7 nights in Dec 2023
Response from Customer Care Team on Jan 11, 2024
Dear Sherretha, thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had a wonderful stay and that the staff contributed to your positive experience. We appreciate your kind words about the reasonable pricing, convenient location, and overall value you found during your stay. We understand that the property may be dated, and we appreciate your understanding. We're continuously working to provide a comfortable and enjoyable experience for our guests. We're grateful for your recommendation, and we look forward to the opportunity to host you again in the future. If there's anything you need or if you have further comments, don't hesitate to reach out.Best Regards,Customer Care Team

10/10 Excellent

James, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Feel safe the people are very responsive nice people very helpful and very friendly
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 15, 2023
Dear James, we're thrilled to hear that you felt safe and had a positive experience with our responsive and friendly team! Providing a secure and welcoming environment for our guests is a top priority. If there's anything else we can do to enhance your stay, or if you have any specific requests or feedback, please feel free to let us know. We appreciate your kind words and look forward to welcoming you back on your future travels.Best Regards,Customer Care Team

6/10 Okay

garrett d

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 14, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Sherretha

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with great staff.
Stayed 3 nights in Dec 2023
Response from Customer Care Team on Dec 15, 2023
Dear Sherretha, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Sir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 13, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little stay
Its an older hotel but i found the bathroom cute retro. It was clean and mostly quiet. Says it serves breakfast but only had cereal and bread. Would be nice to have yogurts or bagels and cream cheese. Loved that there was plenty of parking!
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 15, 2023
Dear Jenni, thank you for taking the time to share your feedback. We're glad you appreciated the retro charm of our bathroom and found the hotel clean and quiet. We also appreciate your suggestion for breakfast enhancements. We'll certainly consider expanding our offerings to include items like yogurts, bagels, and cream cheese to provide a more varied selection for our guests. It's great to know that our ample parking was convenient for you. We value your input and hope to welcome you back for another pleasant stay.Best Regards,Customer Care Team

10/10 Excellent

James, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is very friendly and very professional and when you have a problem they take care of it. The only thing they can improve on is their breakfast. It’s really almost non-existent.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 15, 2023
Dear James, thank you for taking the time to share your feedback with us. We're thrilled to hear that our team has made a positive impression on you, providing friendly and professional service. We truly value your kind words about our problem-solving approach. We appreciate your honesty about the breakfast, and we'll certainly consider your feedback. Your satisfaction is important to us, and we'll explore ways to enhance the breakfast offerings to better meet your expectations. If you have any specific suggestions or preferences for breakfast that you'd like to share, we'd love to hear them. Your input helps us make improvements that contribute to a better overall experience. Thank you again for choosing us, and we look forward to the opportunity to host you again.Best Regards,Customer Care Team

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value (discount!)
Everything in the room was clean and working. Fully equipped with fridge,microwave, coffee maker. Plenty of towels and bathroom stuff. Slight old-smoke smell in a non-smoking room. On Lombard St/Rt 101 ... but no traffic noise. Breakfast was good, but very few seats. It was briefly closed (maybe 20 minutes around 7:45am) which would have been a problem on travel-day.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 15, 2023
Dear Alan, thank you for sharing your detailed feedback about your recent stay. We're pleased to hear that everything in the room was clean and in good working order and that you found it fully equipped with the necessary amenities. We apologize for any lingering smoke smell in the non-smoking room, and we'll handle this matter to ensure a fresher environment for future guests. It's great that the location on Lombard Street didn't result in traffic noise, and we appreciate your understanding regarding the brief closure of the breakfast area. We'll take your comments about the limited seating into consideration as we strive to improve the overall guest experience. If there's anything else you'd like to share or if there's anything specific we can do to make your future stays even more enjoyable, please feel free to let us know. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for choosing to stay with us!Best Regards,Customer Care Team

8/10 Good

Greg

Liked: Property conditions & facilities
Very nice people
Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 15, 2023
Dear Greg, thank you for your kind words! We are delighted to hear that you had a positive experience with our team during your stay. Our staff members strive to provide exceptional service, and we're thrilled that their efforts enhanced your visit. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best Regards,Customer Care Team

8/10 Good

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very centrally located between Fisherman's Wharf and Presidio Park with both areas a walkable distance away. There were many breakfast places and bars in walking distance as we as a few restaurants. The room was spacious and the bed was comfortable. The only slight issue we had was the water pressure in the shower which was quite weak but other than that perfect base for us during our 6 night stay in San Francisco.
Stayed 6 nights in Oct 2023
Response from Customer Care Team on Dec 15, 2023
Dear Ben, thank you for choosing our hotel and sharing your experience! We're thrilled to know that our central location provided convenience for exploring Fisherman's Wharf and Presidio Park. It's great to hear that you found the room spacious and the bed comfortable for your six-night stay. We appreciate your feedback regarding the water pressure in the shower and will handle this promptly to enhance our guests' experiences. We're glad we could provide a perfect base for your San Francisco trip, and we look forward to welcoming you back in the future!Best Regards,Customer Care Team

10/10 Excellent

Fam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the motel capri was excellent. It was really convenient and close to where we needed to go. Less than 10mins to the Fillmore and japantown. The elevators seem down but it wasn’t much of an issue. Definitely will book with Motel Capri for future stays in San Francisco.
Stayed 2 nights in Nov 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 8, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Mackenzie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice one night stay, good pricing. Walls are a bit thin (loud neighbors), and elevator was out of commission. Other than that, it was a great stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Carla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the Capri Motel. The room is very good, the incredible cleaning service makes your bed and changes your towels. They had the detail of putting on make-up remover wipes. Good location and a very safe place. Breakfast is basic but very good. The receptionist is a very friendly person and helped us to book one more night. I recommend this Motel to anyone looking for a pleasant stay in San Francisco, without a doubt the workers are incredible. Thank you very much for our best experience.
Stayed 2 nights in Nov 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap motel
Clean and adequate room. Simple continental breakfast
Stayed 3 nights in Oct 2023