Ratings based on 3,819 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto ontario

Wonderful hotel.

Posted Jun 27, 2017
Pros: Location was great. Staff of the hotel were so helpful and attentive.
Cons: No. Thought everything was great!!
Location: Close to all the shopping at union square. Chinatown very close and little Italy. Quick cab ride to the waterfront.
Superb service and very comfortable hotel. Has everything you need. Food in hotel restaurant was excellent and room service was great. Check in was easy and concierge was able to book restaurants and activities that we chose. Devin and Mark were so helpful. All the staff were so friendly and could not do enough for you. Was just a wonderful stay!!
5 out of 5
Recommended
for Families
by A verified traveler from Phoenix

Good value option in a great SF location

Posted Jun 27, 2017
The Omni is a lovely hotel, opulent enough yet on a smaller scale than its more world-renowned San Francisco accommodations. Still, it offers enough elegance and glamour for the reasonable price. Staying in the Financial District has inherent limitations, as this part of the city essentially shuts down beyond M-F, 8-5. But, the Omni sits directly on the California line of the Cable Car network. Literally steps to Chinatown and a short walk to Union Square, you can be in the heart of the iconic city without spending all of your cash. The hotel staff are universally outstanding and it's clear they value their guests. Recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Pedro, CA

Great place to stay!

Posted Jun 27, 2017
Pros: Very clean with amazing staff.
Location: You can walk the city from here. Bart is close, as is other public transportation.
Close to everything. Hotel staff is great and accommodating! Get recommendations from concierge; especially for places to eat.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2017
Great hotel with staff that are very helpful. Devin went out of his way to help ship our wine. Room was comfortable and clean. Only thing that was somewhat bothersome was a continuous noise at night from what sounded like air in a pipe. Overall, would rate the hotel 4.5 out of 5.
4 out of 5
Recommended
for Everyone
by A verified traveler

Central and comfortable hotel

Posted Jun 10, 2017
Very nice hotel that is central to all things. Very helpful staff and comfortable rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2017
The concierge and front desk staff were wonderful in providing details and making arrangements. Would definitely stay here again and great location to city sites.
5 out of 5
Recommended
for Everyone
by A verified traveler

Professional all the way!

Posted Jun 5, 2017
Omni never disappoints you. Professional staff; second to none. Did not use restaurant in hotel or fitness centre. First time in SF.
5 out of 5
Recommended
for Everyone
by A verified traveler from alabama

Great staff. Very helpful. Loved the hotel.

Posted Jun 5, 2017
Location was not the most convenient but it surpassed all others in staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Business/Pleasure and perfect location!

Posted Jun 5, 2017
You can stay here for either purpose, super clean with a friendly staff. I'm staying her again on my next trip back to SF!
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

great hotel in an excellent location

Posted Jun 2, 2017
Pros: Location, comfort of the room and the staff.
Cons: The maid forgot to leave shower gel in the room one one occasion and the cleaning of the rooms was not consistent.
Location: In the financial district, easy walk to the BART, Fisherman's Warf, China town etc
The staff were exemplary, especially the doormen and Rachel in reception.