Ratings based on 3,026 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Posted Aug 27, 2015
Pros: Helpful and friendly staff
Location: Chinatown, Market Street good restaurants AT&T park all near by
The Omni is located about central of everything, so walking is good alternative. The hotel staff is friendly and helpful. Our room was comfortable and clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Great hotel in a great location.

Posted Aug 23, 2015
Pros: The staff, comfortable bed and location.
Cons: The televisions could be upgraded, but not a big deal.
The Omni had everything we were looking for an a hotel in SF. Excellent staff, comfortable room, comfortable bed and great location. We spent 7 nights in the hotel and were able to walk, bus, trolley and ferry to everything on our must visit list. My son loved the cookies and milk every night. We enjoyed the fruit flavored water and fresh fruit every afternoon. Most of all, the friendly staff is what made the trip special!
Comment from EPC
Aug 23, 2015 by Sarah, EPC
Thank you for choosing the Omni San Francisco for your week long getaway to San Francisco. We appreciate your business and are so happy to hear that your visit was a memorable one. We hope to have the opportunity to host you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel in the financial district of SF!

Posted Aug 23, 2015
Great hotel in the most colorful and inviting city in the USA!
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Perfect location for our activities!

Posted Aug 22, 2015
Pros: The location for the Bart & Rail were close to the hotel.
Cons: Can't think of anything!
Location: Restaurants, Bart & Rail station nearby, cable car pickup in front of hotel
Everything was just great!!! We saw a Giants & A's game, took a bus tour to the wine country, a city tour & Muir Woods!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2015
Very attentive staff. High end hotel. Beautiful lobby. Nicely decorated rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Friendly staff - took care of everything for us.

Posted Aug 21, 2015
Pros: Close to everything, quiet at night.
Cons: Include Breakfast !
Great time in San Fran at OMNI. Hotel is clean staff is friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Great Hotel in San Francisco!

Posted Aug 19, 2015
Pros: Everything, the room was spacious, the beds and pillows comfortable, the entire facility impeccable.
Cons: Valet rate per day could be less, but the services of the valet outstanding.
Location: Great location, walked to many destinations, walked to trolley's, little Italy, restaurants, etc.
All of the staff were exceptional! Right from the Doormen, valets, and bell services to the very helpful concierges, especially Jeff Bennett! The Omni staff were the best I have seen in quite a while. Their suggestions, helpful hints, courteous dispositions were outstanding. Highly recommend this hotel to anyone visiting the Bay area. Made our trip memorable!
Comment from EPC
Aug 23, 2015 by Sarah, EPC
Thank you for taking the time to share your comments after your stay at the Omni San Francisco. I am so happy to know that our team made a positive impact on your stay. We hope to have the opportunity to host you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from C.

Very nice hotel with excellent service.

Posted Aug 18, 2015
The service we received from every hotel staff member we encountered was excellent. The hotel is in a prime location - a short walking distance to China town, little Italy, Union Sqaure and about a 30 minute walk to Fisherman's Wharf. The area felt really safe. We will definitely stay there again the next time we're in SF!
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel

Posted Aug 18, 2015
The folks at the front desk and the doormen were great. Enjoyed greatly the free champagne in the lobby on Saturday. Only problem was slight deficits in housekeeping. Had a cigarette burn in my sheet (nonsmoking room), and toward the end of my stay there they were a bit lazy in making up the bed properly--throw pillows left on chair and on floor and robe not hung up.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff. Tired rooms.

Posted Aug 18, 2015
What makes this hotel is location and staff. Central to everything yet far enough from crowded Fishermans Wharf. Front desk staff and bell staff are also a reason this hotel scores higher in my book. Charles at front desk was a real standout. As for the downside, rooms on the small side and in desperate need of renovation. No hotel in the 21st century should lack an ergonomic office chair and modern desk. Also, mattress on the soft side. And noise isolation could be much better. Avoid lower floors facing California St unless you enjoy the sound of the cable car chain grinding all day and night.