Ratings based on 3,398 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from New Jersey

Fantastic location G

Posted Jul 19, 2016
Pros: The courtesy and friendliness of the staff
Cons: The bath tubs need some non slip protection in place.
Location: Great location , easy walking distance to SFMoma, Exploratorium, China Town, the PIers and the cable cars run past the doorway
This hotel was in a great location for everything we wanted to do and see in San Francisco, and we could walk everywhere.
5 out of 5
by A verified traveler

Wonderful staff!

Posted Jul 19, 2016
Very good location. And the staff were very knowledgeable about restaurants, transportation, and things to do .
Comment from Hotel Management
Jul 19, 2016 by Sarah, Hotel Management
Thank you for sharing your experience with others. Our team loves what they do and enjoys sharing the city with our guests. Thank you for choosing our hotel.
5 out of 5
by A verified traveler from Ontario, Canada

Beautiful Hotel & Amazing Staff

Posted Jul 18, 2016
Pros: The staff and the customer service
Cons: nothing
Location: It is close to Union Square where there is great shopping, you can ride the tourist buses or grab a cable car for the experience.
This Omni Hotel is located in the financial district. If you wanted to be away from the touristy area of Fisherman's Wharf, I recommend this hotel. Not only is it beautiful inside and very clean, it has amazing customer service. The staff are very friendly and helpful.
Comment from Hotel Management
Jul 19, 2016 by Sarah, Hotel Management
Thank you Tara for choosing our hotel and for taking the time to share your feedback. We are happy to know that you enjoyed your stay with us. Thank you.
3 out of 5
by A verified traveler

Nice hotel with a good, reverse commute.

Posted Jul 16, 2016
Pros: Reverse commute from Bay Area, good underground parking, and close to many resteraunts.
Cons: Room felt stuffy and humid, even though I kept it cold.
This was a pretty nice hotel and close to many amenities. Good, convenient underground parking. A bit removed from Santa Clara but the reverse commute morning and night made it more convenient. Tech heavy clientele. For some reason, the room seemed humid, even though I kept it cool. If it weren't for this, I would have given it a higher rating.
Comment from Hotel Management
Jul 19, 2016 by Sarah, Hotel Management
Thank you for choosing the Omni San Francisco despite your work taking you to Santa Clara. I will share your feedback with our Engineering team so that they may follow up. Thank you for letting us know.
4 out of 5
by A verified traveler

Posted Jul 13, 2016
The hotel is in a nice location with spacious rooms. The rooms themselves are a bit dated, but it is a historic hotel. Overall a pleasing stay.
Comment from Hotel Management
Jul 14, 2016 by Sarah, Hotel Management
Thank you for choosing the Omni. We are happy to know that you enjoyed our location. Thank you for your feedback regarding our decor---we appreciate your candor. We would love to host you again. Thank you.
4 out of 5
by A verified traveler from Rancho Cucamonga, CA

Excellent stay

Posted Jul 12, 2016
So happy with our stay and plan to return to the beautiful Omni many more future visits to SF. The hotel staff were super friendly, helpful and professional. We loved the location of this gorgeous hotel.
Comment from Hotel Management
Jul 13, 2016 by Sarah, Hotel Management
Thank you Belle for choosing our hotel and for taking the time to share your feedback. We are so happy to know that our team made a positive impact on your stay. We hope to see you again. Thank you!
5 out of 5
by A verified traveler

Great Location

Posted Jul 12, 2016
The Omni is in a great location-convenient for walking to Chinatown, Fisherman's Wharf, Lombard Street, and downtown. The California Street Cable car runs right past the entrance. We stayed on the 11th floor, from we could hear the occasional cable car, but it wasn't noisy at night. Rooms are comfy and clean, and the hotel staff are very friendly and helpful. Valet parking was very expensive, but at least we felt that our car was safe. We had heard that there are a lot of break ins into cars in San Fran. We enjoyed the free fruit and lemonade in the lobby, and if we come back to San Francisco, we hope to stay at the Omni again.
Comment from Hotel Management
Jul 13, 2016 by Sarah, Hotel Management
We are so happy to know that our location made for a memorable visit to San Francisco. We value your business and appreciate you choosing our hotel. Thank you for your kind comments.
5 out of 5
by A verified traveler

Posted Jul 10, 2016
Rooms were very spacious. Staff were great. Location excellent.
5 out of 5
by A verified traveler from NC

Great hotel in the heart of the financial district

Posted Jul 10, 2016
One of the best hotels in which I have stayed. The staff was excellent and the facility is top notch. The hotel is located one block from the Transamerica Pyramid in the heart of the financial district. We used Uber all week. Never had to wait more than 4 minutes for our ride to arrive to, or from, the hotel or any of the tourist spots.
Comment from Hotel Management
Jul 13, 2016 by Sarah, Hotel Management
Thank you so much for taking the time to share your kind comments regarding your recent stay. It is truly our pleasure to host you. Thank you for choosing the Omni San Francisco.
5 out of 5
by A verified traveler

Posted Jul 10, 2016
Great location , Rooms very comfortable , Good tempature controll in rooms .Queit Staff very Helpful.