Ratings based on 2,079 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from VA

Select something else

Posted Jun 27, 2017
Pros: comfortable bed
Cons: mold in shower, A/C worked but not strong
Location: Fisherman's Warf
All you get is the room and wifi. There are no vending machines or ice machines. There is no local food delivery. Parking is a block or so down the road. In order to drop off bags, you have to double park in high traffic that will not be pleased! Valet service expensive. Over rated hotel, there were better option at a lower price very close to this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Petal, MS

Great Location, Friendly/Helpful Staff

Posted Jun 5, 2017
Very comfortable, great staff, and great location. Excellent stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Would stay here again.

Posted May 14, 2017
Clean room, clean bed (mattress); which is paramount. Great location. Polite staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Room was clean and comfortable.

Posted Apr 24, 2017
Hotel staff was really disappointing. I asked them to recommend a restaurant, and they pointed to the pizza place across the street. When I asked for a NICE restaurant, they were flummoxed, like it was the first time they had heard the question. At least make a list you can keep at the front desk for guests, since the staff didn't know anything.
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly hotel staff.

Posted Apr 22, 2017
Pros: Nice and friendly staff.
Cons: Complimentary water bottles should be provided.
Location: Great location.
Very nice time in San Francisco. The only drawback was that the power in most of the city went out on Friday morning, so we were unable to get breakfast. We had to make other arrangements for getting to the airport , since the BART was not working.
5 out of 5
Recommended
for Everyone
by A verified traveler from Saskatoon, SK, Canada

Great hotel

Posted Apr 9, 2017
Great boutique hotel 2 blocks from Union Square, Chinatown, next to cable car route, and most everything. We extremely enjoyed the hotel and its location. Staff were fantastic. Highly recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice hotel close to Union square

Posted Apr 4, 2017
Pros: Close to union square, shops, restaurants
Cons: nothing
Location: all you need for San Francisco
Had a great overnight stay in transit through San Francisco. Everything good, comfortable bed, nice sized room, friendly staff. There was some sanitary papers on the floor in the bathroom but otherwise the room was clean, can hear other guests in the corridor but this was not late at night so no problem.
4 out of 5
by Christian

OK for a short trip

Posted Mar 30, 2017 on Hotels
OK hotel for a business stay. The breakfast is not worth it, better diners outside of the hotel.
4 out of 5
by Pamela

This traveler left a rating score only Posted Mar 30, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Nice hotel with great staff

Posted Mar 28, 2017
Pros: Location. Staff. Bathroom.
Cons: Better bedding.
Location: Right on the cable car line with easy access to Fisherman's Wharf and other tourist attractions. Lots of restaurants within walking distance.
Stayed here two nights for a work trip. Great location to jump on the cable cars for sightseeing. No view from the room, but that was fine. Bed and mattress were just okay, and the location of the television was a little awkward. Bathroom was nicely updated and large. Front desk staff were EXTREMELY nice and helpful. Would stay there again.