Ratings based on 2,418 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Mexico City

nice closet to downtown and ferry area

Posted Feb 2, 2016
Pros: lobby, área and restaurante
Cons: noise from market
Location: unión square, stores and embarcadero very close
good service, few noise from market st, excelente personal
5 out of 5
Recommended
for Everyone
by A verified traveler from P

Friendliest staff ever

Posted Feb 2, 2016
When you stay in a historic 5 star hotel you expect class and professionalism but what you get here is both of those and more. The staff was so welcoming and friendly. The facilities are amazing and the fitness center and pool are state of the art. One of the best hidden treasures in SF.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2016
Great location. Incredible public areas, like bar and restaurant. Very confortable rooms
4 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, California

I had a pleasant stay at this hotel ..

Posted Jan 27, 2016
Pros: Everything
Cons: parking fee is pricey..
Location: Great location.
Excellent experience! Love the amenities not to mention the indoor heated pool and spa. room is very clean, comfy bed, good costumer service and great location!
1 out of 5
by A verified traveler

No microwave

Posted Jan 25, 2016
They would not heat up my food . Against the policy , really .
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, Ca

Posted Jan 25, 2016
Love the newly appointed rooms. Very clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Berkeley, CA

Great location great staff

Posted Jan 22, 2016
Pros: The staff was very polite and super helpful.
Booked the hotel to spend a weekend in Sf with besties. The hotel is centrally located and very close to Montgomery bart station, which is a huge plus. However, I took a star off from room comfort because the space was quite limited in the room.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA, CA

Very comfortable , good location, friendly staff

Posted Jan 20, 2016
We spent only 2 nights but we had a good time. Friendly staff and accommodating. Beautiful decor. I love the Pied piper painting.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Buena ubicación y la gente del hotel es muy amable

Posted Jan 15, 2016
Todo muy bien en el hotel y alrededores, lo único que te sorprende es el cargo por estacionamiento tanto en el hotel como cerca de él, recomiendo consultar antes de ir en carro!
5 out of 5
Recommended
for Families
by A verified traveler from Oakland, Ca

Classic Beauty

Posted Jan 11, 2016
Pros: The staff was very courteous and attentive. The rooms were small, but nicely appointed. The bed was very comfortable.
Cons: They could have used one more person at the lobby desk. Check out took longer than it should have.
Location: Very centrally located. Easy walk to Union Square restaurants and shopping. Most restaurants are a 6$ Uber ride away.
Just a great all around classy hotel. Everything was top shelf. The staff, the room, the lobby, was very nice. For us, the nicest hotel we've stayed in San Francisco. We live across the bay, but coming to SF for the weekend is like a luxurious vacation.. Never gets old.