Ratings based on 6,696 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

make sure you check.

Posted Jul 26, 2016
Pros: walking distance to lots of high end stores.
the location of the hotel was good. it is in the middle of everything and easy to get around in. the biggest thing we had an issue with is the resort fee. there is also only valet parking and a very expensive one at that too...
2 out of 5
by A verified traveler from Massachusetts

Hidden facilities fees make this a terrible deal!

Posted Jul 18, 2016
Pros: Location is good
Cons: Transparency regarding the fees! I've never had a hotel charge fees like this.
The hotel itself is fine, but our experience was ruined when we checked out after three days to find that we had a significant fee on our bill for "facilities fees." We were never told about these fees, which accrue daily regardless of whether you use any of the facilities offered (fitness center, valet parking, etc.), until we were checking out, so we were forced to pay the fees. Without the fees, this hotel seemed like an amazing bargain, which must be why they hide these fees until the end of the stay. A hugely disappointing end to an otherwise great trip.
5 out of 5
by A verified traveler from Mount Shasta

Nice hotel, clean, and close to the ballpark.

Posted Jul 17, 2016
We walked to and from AT&T Park and we walked to a nice dinner that night. The Metreon Theatre is across the street for an added bonus. We had a great room with a beautiful view. The hotel staff was friendly and helpful.
4 out of 5
by A verified traveler

Hotel centralt to shopping in Down town SF.

Posted Jul 16, 2016
Nice clean modern hotel central to shopping in SF. Frindly and service minded personel. We paid extra for breakfeast, Continental and it was very good. Nice rooms with wondetfull views.
5 out of 5
by A verified traveler from Fresno, CA

Excellent Hotel and Staff.

Posted Jul 12, 2016
Pros: Location 5 minute walk from the BART, amenitieis of the resort fee, cleanliness of room and hotel.
Cons: NEED TO HAVE A POOL AND FRIDGE IN THE ROOM.
Location: hotel is on 3rd and Market, right near everything. 5 minute walk to Union Sqr. 10 minute bike ride to Pier 39 and fish wharf and other stuff.
Excellent staff, went the extra mile to please me. They initally had me in a corner small room and I complained about it and they put me in a larger room with 2 queen beds. Spotless room cleanliness. The 35 dollar per day resort fee sucks BUT this particular hotel has alot of complimentary amenities that is included in the resort fee including unlimited bottled water, complimentary bikes that you can ride all over the City, unlimited wifi and other stuff. Its more of a business type hotel not vacationers there but hell..for the price its definitely great.
Comment from Hotel Management
Jul 12, 2016 by Pauline P., Hotel Management
Hi Jeffrey, Thank you for taking the time to share your positive experience on Expedia. As we strive to create memorable hotel experiences for our guests, we are delighted that you thoroughly enjoyed your stay with us, in particular the central location of the hotel and our accommodating our associates. We will be sure to share your kind words with our associates and hope to welcome you back soon for another wonderful experience.
2 out of 5
by A verified traveler

Hidden fee

Posted Jul 12, 2016
Was charged a fee of $35 per night as Facilities fee- This when my hotel was completely paid for Expedia! Not sure whose fault was it, Expedia or the Hotel for not being upfront. I did ask the hotel at the time of checkin if there is any additional charge that I would be charged and they said "NO" your room is totally paid for, so this fee came as a suprise
5 out of 5
by A verified traveler from miami

SFo

Posted Jul 11, 2016
Room service would have been nice But the hotel is terrific
Comment from Hotel Management
Jul 12, 2016 by Pauline P., Hotel Management
Hi rick, Thank you for taking the time to share your positive experience on Expedia. As we strive to create memorable hotel experiences for our guests. We hope to welcome you back soon for another wonderful experience.
4 out of 5
by A verified traveler

Great location. Near everything in the city.

Posted Jul 10, 2016
Everything is a walk away. All types of transportation near including 2 bart stations.
Comment from Hotel Management
Jul 12, 2016 by Pauline P., Hotel Management
Hi, Thank you for staying with us and we are glad that you loved our central location. We look forward on you next visit for another wonderful stay.
5 out of 5
by A verified traveler from 東京

ユニオンスクエアの直ぐ近く。 治安も良くて、夜も安心

Posted Jul 9, 2016
ユニオンスクエアの直ぐ近くに位置して本当に便利なホテルです。帰りのタクシーもホテルの特別な車で、空港までフィックスで50ドルと良心的。 たまたま部屋のWi-Fiが使えなかったのでクレームしたらリゾートチャージを2日分引いてくれた。 良心的です。
Comment from Hotel Management
Jul 12, 2016 by Pauline P., Hotel Management
Hi ヨッちゃん, Thank you for taking the time to share your positive experience on Expedia. As we strive to create memorable hotel experiences for our guests, we are delighted that you thoroughly enjoyed your stay with us, in particular the central location of the hotel and our accommodating our associates. We will be sure to share your kind words with our associates and hope to welcome you back soon for another wonderful experience.
4 out of 5
by A verified traveler from Nederland

Ontzettend mooi uitzicht

Posted Jul 8, 2016
Mooie hoekkamer op de hoogste verdieping van dit hotel. Prachtig uitzicht richting de baai. Parkeren kan in de nabije garages, winkelen mogelijk op korte afstand.
Comment from Hotel Management
Jul 12, 2016 by Pauline P., Hotel Management
Hi Wouter, Thank you for taking the time to post your wonderful review. We are happy to note that you have come to find convenience in the location of our hotel, hospitable services provided by our team members and that you have enjoyed the overall stay experience. We definitely hope to have the opportunity of welcoming you back again when you next visit San Francisco!