Ratings based on 3,548 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Nice hotel near everything. Very clean.

Posted May 26, 2017
Had great stay in San Franciso. Fisherman's Warfare ,Lombard Street and Ghirardelli Square was in walking distance of the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from l

Nice hotel close to fisherman's wharf

Posted May 22, 2017
Excellent location 👌🏻Nice staff , love the decoration in the rooms , definitely will stay there again
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel, close to transportation and atractions

Posted May 22, 2017
Pros: the location
Cons: The Breakfast looks good but didnt taste so, Valet Parking Price ist to high but comfortable,
Location: near Fishermans Wharf, near Cable Car Station
Check in was fast and nice staff, room was clean and spacious,
4 out of 5
Recommended
for Everyone
by A verified traveler from Northern Virginia

Could have been great, but mixed experience

Posted May 21, 2017
Pros: See above.
Cons: Include the "Urban charge" in the list price of the room, or else, make those charge declinable. Fix the noise coming from the windows.
Location: 3 blocks from Pier 39 and Pier 45 on Fisherman's Wharf. A lot to do!
Pros: 3 blocks from Fisherman's Wharf, very clean, modern and stylish design, helpful and responsive staff, good use of texting for room service request, reasonable prices. Cons: Got charged $30 extra for "Urban charge" which covers water, WIFI, coffee, continental breakfast. While this is disclosed on Expedia web page in fine print, I never pay attention because it was so unusual. Normally, hotel would list the price without those services and indicate that those services as extra. Also cons: room is not well noise insulated. You can hear everything on the street 3 floors below and it was a busy street.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted May 21, 2017
Quick wknd get away was fun and close to everything. We only needed to Uber to and from airport everything else was walking distance or cable car(which was just down the block)
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel a block from Fishermans Wharf.

Posted May 21, 2017
Pros: beds, location
Cons: lighting, refrigerators,
Location: Walk to the Wharf, lots to see and do.
Rooms facing the courtyard are nice because you don't hear street noise. The rooms are designed to feel like you are on a ship, two things we did not like were that the lighting was inadequate in the room and the closet is metal and makes a lot of noise when opening and closing the door. Also the refrigerator made a lot of noise so we just unplugged it. The beds were very comfortable and the room was very clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2017
Good value for your money, walk distance to Foshermans Wharf, and the breakfast is decent
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Style

Posted May 18, 2017
Beautiful interior, staff very helpful. Only one dislike was the walking noise from the room above. Otherwise great location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Nice hotel and clean with recent decorations

Posted May 17, 2017
There is an extra fees not included in the price given by Expedia that is obligatory.
4 out of 5
by A verified traveler

Nice but thin walls

Posted May 15, 2017
Good location, great staff. Walls are very thin so you hear your next door friends even when they are not loud. Clean.