Ratings based on 646 Verified Reviews

3.0 out of 5
63% of guests recommend
3.6 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Customer Service

Posted Jul 14, 2017
Management of the hotel were very kind and helpful and went out of their way to help you and make sure your stay was comfortable, and help you in the wonderful city of San Francisco.
Comment from Hotel Management
Jul 18, 2017 by Guest Relations Manager, Hotel Management
Dear guest, I am happy to hear that you had a great time at our hotel. We are happy knowing that we made such a great impression during your recent stay with our friendly and helpful staff. Thank you for your feedback. We'd love to welcome you back soon! Best Regards, Customer Care Team
4 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Close to everywhere

Posted Jun 27, 2017
Good price with clean private bathroom, close to union square.
Comment from Hotel Management
Jul 1, 2017 by Guest Experience Manager, Hotel Management
Dear guest, I am happy to hear that you had a great time at our hotel. Its great to know that the convenience of our location suited you so well and that the value sufficed your satisfaction. We are happy knowing that we made such a great impression during your recent stay. We'd love to welcome you back soon! Best Regards, Customer Care Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale, AZ

Great location. Fab price.

Posted Jun 23, 2017
Exactly what we needed: very clean, friendly, comfortable and great location. All things considered for the price... a 5 star stay!
Comment from Hotel Management
Jun 30, 2017 by Manager, Hotel Management
I am happy to hear that you had a great time at our hotel, finding the condition of clean, convenience of our location and value sufficed your satisfaction. We are happy knowing that we made such a great impression during your recent stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2017
Nice stay, the hotel was comfortable and very clean.
Comment from Hotel Management
Jun 30, 2017 by Manager, Hotel Management
Thank you very much for your feedback and positive remarks. We are excited to share this review with our staff who will be pleased to hear of the outcome of their efforts to make you feel at home. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!
3 out of 5
by A verified traveler

A place to sleep

Posted May 13, 2017
A clean broom closet with meager amenities. Very loud hotel on a busy street makes it a bad choice for light sleepers. Staff constantly distracted and not focused on customers.
Comment from Hotel Management
May 21, 2017 by Manager, Hotel Management
We do our best to provide each guest a high standard of hospitality and accommodation services though this is not the impression we’ve left you with. We thank you for bringing to our attention all this inconvenience you encountered when staying.We will immediately address this matter and see to it that nothing is missed.We hope you will return to give us the opportunity to change your perception of our accommodation and a chance to provide you five star experience. We look forward to impressing you in the future.
3 out of 5
Recommended
for Couples
by A verified traveler from Chino Hills CA

Affordable hotel in SF

Posted May 3, 2017
Pros: Walking distance to many sites and to Bart transit.
Good value for the price. Small room but clean and comfortable. However, next time must have room not facing the street. Extremely loud street noise late into the night.
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
Thank you for sharing the details about your recent visit. We are so glad to know that you that you find a great value in staying with us. Please do approach our staff so that you will be transferred to a quieter room if you encountered such noise. We always aim to give you the best value for your money. We do hope to see you and your family again soon and thank you so much for your business.
2 out of 5
by Timothy

C grade hotel decent price

Posted Apr 22, 2017 on Hotels
We had ordered a hotel for 4, and when I came back with my girlfriend and her family he harassed us saying no visitors this late and wouldn't let us proceed without confirming our room was for four. Power went out early in the morning I took a dark shower and left with a dead phone. Hopefully they refund my 300$ deposit soon as their systems were down.
4 out of 5
by A verified traveler

Nice staff

Posted Apr 20, 2017 on Hotels
The front desk staff is very nice and helpful.
4 out of 5
by Cupido gerry

My Stay

Posted Apr 20, 2017 on Hotels
It was a nice place to stay however there was no telephone in the room for us to call the front desk so if you have concerns you needed to go to the lobby
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, traditional features. great location.

Posted Apr 17, 2017
Room and bathroom clean and tidy. Love the old school lift. Location perfect.
Comment from Hotel Management
Apr 30, 2017 by Manager, Hotel Management
Thanks so much for taking the time to share with us your review and for letting us know that you were satisfied with the cleanliness, services and convenience of our location. It would be marvelous having the opportunity of serving you again. Kind regards.