Ratings based on 1,057 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, Ca

#1 in my book!!

Posted Feb 20, 2017
Pros: Really nice staff as well as comfortable room!!
Cons: Easier access to business center.
Location: Airport and Beaches were close by.
Awesome staff from the door to the room!! I needed time to rest and relax and this was the perfect place!!
4 out of 5
Recommended
for Everyone
by A verified traveler from j

comfortable hotel

Posted Feb 1, 2017
Spacious room. Lagoon view. Excellent Sunday brunch. Good location with an airport shuttle
Comment from Hotel Management
Feb 2, 2017 by RL, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at Pullman San Francisco Bay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Laskey General Manager Pullman San Francisco Bay
5 out of 5
Recommended
for Everyone
by A verified traveler from nevada

Beautiful hotel, quiet setting and clean!

Posted Jan 31, 2017
Pros: Everything!
Cons: Wish the parking was included. It was a surprise to get charged $25 per day for parking.
Very pleasantly surprised of this beautiful hotel, hidden off the main roads. The staff was very attentive, the rooms were extremely nice and clean. I would recommend this hotel to anyone.
Comment from Hotel Management
Feb 2, 2017 by RL, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at Pullman San Francisco Bay. It is always a pleasure to receive positive feedback about our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Laskey General Manager Pullman San Francisco Bay
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

The Pullman in Redwood City

Posted Jan 29, 2017
Pros: Restaurant, proximity to highway. Staff are all friendly.
Cons: NOT A THING - maybe add a Jacuzzi?
Location: Near San Francisco.
This is the nicest hotel I have stayed at in YEARS!!! My son just moved here to work for Oracle, and my wife, daughter and I were there to help him get settled in. I have come to northern CA for the past couple years, but never even knew about this place. The staff and facility is excellent. Prices in the area are all pretty high, but was actually a bit more reasonable than the others, considering what they offer. The staff went above and beyond, and were so accommodating. I will ALWAYS stay here now when I visit my son, or when I have work in the area. Thank you again for everything! They also gave us a welcome surprise to my son knowing he was moving to the area (bottle of wine and See's candies)!
Comment from Hotel Management
Jan 30, 2017 by GM, Hotel Management
Dear Don, We very much appreciate your comments regarding your stay at Pullman San Francisco Bay. It is always a pleasure to receive positive feedback about our staff. Congratulations to your son on his new job with Oracle as well! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Laskey General Manager Pullman San Francisco Bay
5 out of 5
Recommended
for Everyone
by A verified traveler from Nipomo, CA

A lovely hotel with genuine, excellent service

Posted Jan 29, 2017
We had a wonderful stay with great service from start to finish. Hotels in the Bay Area are notoriously expensive and some are just awful. Pullman stands out in our minds as a great hotel with a fabulous location.We had a room at half of the rack room rate via Expedia. It was clean and modern with excellent service from the bellman to the housekeeping staff. They have a lovely cafe with coffee and some delicious pastries. The almond croissant was amazing! We will definitely stay here again.
Comment from Hotel Management
Jan 30, 2017 by GM, Hotel Management
Dear Leslie, We very much appreciate your comments regarding your stay at Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Laskey General Manager Pullman San Francisco Bay
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Near the airport and wonderful property!

Posted Jan 27, 2017
Pros: Clean!!!
Cons: Nothing
Location: SFO....need I say more???
We've always been fans of Accor properties and this confirmed our choice. We've stayed here before and is as great as ever.
Comment from Hotel Management
Jan 30, 2017 by GM, Hotel Management
Dear Fred, We very much appreciate your comments regarding your stay at Pullman San Francisco Bay and thank you for the kind words. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Laskey General Manager Pullman San Francisco Bay
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2017
Cons: SWIMMING POOL IN POOR CONDITION, DEPOSIT OF MUCK AT BOTTOM, NEEDS TOTAL REVAMP.
a fine hotel with good service and rooms overlooking the water provide relaxing outlook.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pullman San Francisco

Posted Jan 23, 2017
Quiet location , doorman was excellent. room and bed is comfortable.
Comment from Hotel Management
Jan 23, 2017 by RL, Hotel Management
Dear Verified Traveler, We very much appreciate your comments regarding your stay at Pullman San Francisco Bay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Laskey General Manager Pullman San Francisco Bay
3 out of 5
by A verified traveler from Melbourne, FL

Great Effort by Staff

Posted Jan 22, 2017
Pros: It is a beautiful hotel.
Cons: They have to do a better job of servicing the rooms.
The first two rooms we were taken to were not clean. The staff worked to get us into a room that was clean. They also provided us with a $60 voucher for dinner and sent us a complimentary bottle of champagne and chocolate covered strawberries. They also sent my daughter a birthday card, as we were celebrating her birthday. However, they still charged a gratuity for room service. The staff worked diligently to resolve issues.
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Great for one night with discounted rate

Posted Jan 17, 2017
Pros: location, food, bed and showr
Cons: Move it closer to San Fran
One night to be closer to airport. Great rate for a Sunday. Excellent food at restaurant. Very comfortable bed - shower has great water pressure.
Comment from Hotel Management
Jan 20, 2017 by RL, Hotel Management
Dear Mark, We very much appreciate your comments regarding your stay at Pullman San Francisco Bay. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Laskey General Manager Pullman San Francisco Bay