Ratings based on 268 Verified Reviews

4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2017
Pros: I will definitely stay this hotel again if I go to San Mateo, CA.
The staff on the front desk are very friendly and helpful. Thanks to their help, my husband can go to see the doctor in the hospital smoothly. Many thanks again!!!
Comment from Hotel Management
May 24, 2017 by Ryan Brown, FOM, Hotel Management
Thank you for the warm comments. I'll be sure the staff reads this survey and I'll make sure they understand they are appreciated.
4 out of 5
by Maricela

Happy Celiac will stay here again.

Posted Feb 8, 2017 on Hotels
Chose this location for 2 reasons. First, proximity to San Mateo Civic center. We were attending a tournament. Second, due to health reasons, it's very difficult to eat out. This hotel had a kitchen which helps with meal prep. Enjoyed my weekend without fear of getting sick. Thank you! Will definitely choose this Marriott again.
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
Thank you! We're glad we could provide you with a comfortable place to stay during the tournament. We will be updating our rooms soon, including our kitchens.
3 out of 5
by Linda

Not too bad

Posted Jan 31, 2017 on Hotels
Stayed here for business which was really close to the office (3miles) otherwise there is not a lot around this hotel within walking distance. City of San Mateo is awesome and very close (3miles) w/ tons of restaurants. I do not recommend getting a room in the back (buildings 9-15), they are close to the highway and it was very loud. Gym is super small - as in only 2 people should be in there. Continental breakfast was really nice and service was good too.
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
Thank you for your review. We are currently planning a renovation that will address our workout room and update our facility. We will continue to work hard to provide the best possible service.
3 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Great location

Posted Jan 31, 2017
Pros: The location was great for our needs.
Cons: Rooms are in need of updating- Marriott needs to get on it as well as address your pool. Stained and dirty:(
Location: You could hit SF, the coast and the bay area as long as you did not do it during traffice.
We have always stayed at Marriott brand and I can honestly say this was the first time I was disappointed. The room was dated - torn carpet in many areas, burn holes in carpet, not enough cutting utensils, floors sloped and made creaking noise anytime you walked. Bathrooms were not cleaned to usual standard - case in point. My shampoo is blue in color and had left a ring in the area where I placed it. When I returned to my room - the ring was in the same spot - never cleaned! Also, garbage can in kitchen not emptied.
Comment from Hotel Management
Feb 2, 2017 by Ryan Brown, FOM, Hotel Management
Thank you for reviewing our property. As you can tell, we are in need of a major renovation. The facility is scheduled for an upgrade and remodeling this upcoming year and will address many of the issues you faced. I will be sure to talk to our housekeeping department and make sure they are properly cleaning our rooms.
5 out of 5
by NANCY

Liked it

Posted Jan 30, 2017 on Hotels
The room was clean it had plenty of space, all appliances needed to cook.
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
Thank you. We will do our best to keep providing a comfortable stay for our guests. We are planning a major renovation and hope your next stay will be even better.
5 out of 5
by Gary

So much better than a motel 6 style hotel

Posted Jan 30, 2017 on Hotels
I was very impressed. Very comfortable bed. feather pillows (not foam) Hot water worked fine. Full Refrigerator, Stove Oven and dishwasher. not to mention dishes, silverware and glasses. Plenty of room to spread out. Flat screen TV. soap Paul Mitchel shampoo, starbucks coffee and complementary microwave popcorn. My only complaint was I couldn't set the alarm on the clock so I used my I phone. Free internet and parking, small Gym. Free Breakfast, that is more than a bagel, coffee and cream cheese. Lots of choices for food. Next time I think I will take my wife.
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
Thank you for your review. I will be sure to share your comments with our team.
5 out of 5
by A verified traveler

Posted Jan 27, 2017 on Hotels
Comment from Hotel Management
Feb 2, 2017 by General Manager, Hotel Management
Thank you! We hope you stay with us again.
5 out of 5
by Colleen

Posted Jan 21, 2017 on Hotels
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you! We hope you stay with us again.
4 out of 5
by A verified traveler

Posted Jan 18, 2017 on Hotels
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Thank you! We'll try to do even better next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Jan 3, 2017
Pros: Great price for what you get.
Cons: Breakfast was good but crowded at times and supplies sometimes low.
Great hotel, great for larger familiy such as we were. Would highly recommend and book again.
Comment from Hotel Management
Jan 9, 2017 by Ryan, Hotel Management
Thank you! We'll keep working on our breakfast service. Our renovations call for a better breakfast area to better serve our guests.