Ratings based on 259 Verified Reviews

4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Great location

Posted Jan 31, 2017
Pros: The location was great for our needs.
Cons: Rooms are in need of updating- Marriott needs to get on it as well as address your pool. Stained and dirty:(
Location: You could hit SF, the coast and the bay area as long as you did not do it during traffice.
We have always stayed at Marriott brand and I can honestly say this was the first time I was disappointed. The room was dated - torn carpet in many areas, burn holes in carpet, not enough cutting utensils, floors sloped and made creaking noise anytime you walked. Bathrooms were not cleaned to usual standard - case in point. My shampoo is blue in color and had left a ring in the area where I placed it. When I returned to my room - the ring was in the same spot - never cleaned! Also, garbage can in kitchen not emptied.
Comment from Hotel Management
Feb 2, 2017 by Ryan Brown, FOM, Hotel Management
Thank you for reviewing our property. As you can tell, we are in need of a major renovation. The facility is scheduled for an upgrade and remodeling this upcoming year and will address many of the issues you faced. I will be sure to talk to our housekeeping department and make sure they are properly cleaning our rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Jan 3, 2017
Pros: Great price for what you get.
Cons: Breakfast was good but crowded at times and supplies sometimes low.
Great hotel, great for larger familiy such as we were. Would highly recommend and book again.
Comment from Hotel Management
Jan 9, 2017 by Ryan, Hotel Management
Thank you! We'll keep working on our breakfast service. Our renovations call for a better breakfast area to better serve our guests.
5 out of 5
by Jonathan

Great home away from home

Posted Dec 23, 2016 on Hotels
The staff was very friendly and the area was very quiet.
Comment from Hotel Management
Dec 25, 2016 by General Manager, Hotel Management
Thank you! We will keep working hard and hope to make each stay memorable. We hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Convenient and Cean

Posted Dec 20, 2016
Pros: Convenience, lack of add-on charges, friendly staff
Cons: The layout of the multiple buildings is a bit of a maze; maybe more signage indicating where buildings are on the pathways and parking areas.
We have stayed here before, and have had consistently good experiences. Close to 101, stores and gas. Appreciate the full kitchen and complimentary breakfast. Friendly and honest staff -- when we left our tablet behind on one trip, they quickly located and returned it to us!
Comment from Hotel Management
Dec 20, 2016 by Ryan Brown, FOM, Hotel Management
Eric, Thank you for your review. We will be renovating soon and will try to update our layout and place maps throughout the property. I'll be sure our team members hear your kind words.
5 out of 5
by A verified traveler

Posted Dec 9, 2016 on Hotels
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for the positive review!
5 out of 5
by A verified traveler

Nice out of the way location for families

Posted Dec 5, 2016 on Hotels
The location was far enough from SFO airport, but still close enough to downtown San Francisco to make the drive worth it. This place is great for families and the location is surrounded by shops if you need t a quick run to get something.
Comment from Hotel Management
Dec 10, 2016 by General Manager, Hotel Management
Thank you for the kind words. We hope to make every stay special and we'll keep working towards that goal.
2 out of 5
by A verified traveler

A lot of little problems

Posted Nov 7, 2016 on Hotels
Housekeeping barging in with their key just to say how is everything ?? ! Key stopped working Breakfast was caottic, toaster on fire , run out of coffee , loud people dominating the room !
Comment from Hotel Management
Nov 13, 2016 by General Manager, Hotel Management
Thank you for your feedback. I will reach out to our housekeeping and kitchen staffs to make sure they are performing their jobs in a professional and effective manner. I'm sorry we did not meet your expectations, but we will continue to work to make sure stays like yours are an aberration, not the rule.
5 out of 5
by A verified traveler

Best kept secret

Posted Nov 1, 2016 on Hotels
Good breakfast , good customer service, nice rooms. Will definitely stay again. Just need to bring my own pillows. Hotel pillows are uncomfortable
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Thank you for the wonderful review. We are planning a major renovation and I will work with our housekeeping department to see if we can find alternate pillows and other bedding to purchase when we replace our goods.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 1, 2016
Pros: Nice and clean
Cons: The service in the kitchen she's not nice to other people
Location: Close to everything
Perfect for family,close to shopping center easy to find.
Comment from Hotel Management
Nov 2, 2016 by Ryan Brown, FOM, Hotel Management
Thank you for filling out the survey. I will definitely work with our kitchen staff to make sure they are interacting with our guests in a friendly and positive manner.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Very clean and well priced

Posted Oct 31, 2016
Check in was slow but the room and breakfast were excellent
Comment from Hotel Management
Nov 1, 2016 by Ryan Brown, FOM, Hotel Management
Good evening, I will work with my desk staff on speeding up and smoothing out the check-in process. Most of my team is new they will learn quickly.