View from room

Reviews of San Francisco Airport Marriott Waterfront

4 out of 5
San Francisco Airport Marriott Waterfront
1800 Old Bayshore Hwy, Burlingame, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1003 reviews" "
Rating 8 - Good. 215 out of 1003 reviews" "
Rating 6 - Okay. 111 out of 1003 reviews" "
Rating 4 - Poor. 56 out of 1003 reviews" "
Rating 2 - Terrible. 40 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Hong

Disliked: Amenities
The picture has ocean view, but I need to pay another $75 to get ocean view at hotel, and they say parking is $48 but charged me $57 on credit card.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Hong,Thank you for sharing your feedback. We regret any confusion regarding the room view and parking charges. We strive for transparency in all our communications and will review our policies to ensure accuracy in our promotions and billing. Your experience is important to us, and we will address these discrepancies promptly. We hope to have the opportunity to welcome you back and provide a more seamless experience.

10/10 Excellent

Tania

Traveled with family and small children
Liked: Cleanliness, staff & service
Air was not working too good but we still had a fabulous time. Staff was awesome!!!
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 10, 2024
Dear Tania,Thank you for sharing your experience with us. We're glad to hear that despite the concern with the air conditioning, you still had an extraordinary time during your stay. Our team takes pride in delivering superb hospitality, and we hope to have the opportunity to welcome you back for another enjoyable stay at San Francisco Airport Marriott Waterfront.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Skip
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Ron,Thank you for being our guest and sharing your five-star review. Our team works hard to ensure all of our guests have a fantastic stay, so we hope you were impressed with all we have to offer. We look forward to welcoming you back to San Francisco Airport Marriott Waterfront for another great experience in the future.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and clean bit over priced for rooms.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Dear Christopher, Thank you for choosing to stay with us, and for your high praise. We appreciate your kind words regarding our clean and comfortable accommodations. Again, thank you for your comments, and we hope to see you the next time you visit San Francisco!

8/10 Good

Xiaojuan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When I checked in, I was told I could use my Bonvoy member points for food and drinks in this Hotel, but when I checked out I was told i cannot use my points for food in this hotel. ☹️☹️☹️☹️
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Xiaojuan,Thank you for your review. It was a pleasure having you here, and based on your rating, it seems you enjoyed your overall experience. That said, we sincerely regret the miscommunication you encountered, and we'll be sure to discuss your feedback with our team to ensure the correct information is being provided moving forward. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

6/10 Okay

Juan, Garden Grove

Liked: Cleanliness
Too expensive
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Juan,Thank you for taking the time to leave us a review. We're happy to see aspects of your stay were pleasant. Regarding our rates, we work hard to keep them competitive, so we're sorry to hear you felt that was not the case. Should your travels bring you back to the area, please consider staying with us again.

10/10 Excellent

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was friendly.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Jason,Thank you for choosing San Francisco Airport Marriott Waterfront! We're glad our friendly staff and clean rooms impressed you. Please come see us again the next time you're in the area.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for air port access
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Dan,We're thrilled to hear that our proximity to the airport made your stay convenient. Our team is dedicated to providing seamless experiences for our guests, and we look forward to welcoming you back for another five-star stay at San Francisco Airport Marriott Waterfront.

10/10 Excellent

Telma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Reine

Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and the service was amazing close to the airport, but not so close that you can hear the planes would recommend
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Catherine,A great stay, helpful service, and a convenient location are what you can expect when choosing to stay with us. We are pleased our location was just what you were looking for and that we have earned your recommendation! Our team looks forward to welcoming you back to San Francisco Airport Marriott Waterfront again soon.

8/10 Good

Chi Fun

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Erica

Stayed 1 night in Mar 2024

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was too expensive
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Raymond,Thank you for your review. Based on your perfect rating, it seems you had an enjoyable experience! Please know in regards to our parking fee that we work to maintain pricing similar to the surrounding area. However, we understand your displeasure, and we'll be sure to share your feedback internally. We hope you enjoyed your time in San Francisco and that you return in the future.

2/10 Terrible

Catherine

Traveled with family and small children
Disliked: Cleanliness, amenities
Room was muggy with no air circulation and smelled moldy, we didn’t have cash to tip the shuttle driver after a long day of traveling from Mexico and he cursed at us.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Catherine,Your voice is important to us, and we appreciate you making it heard. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property, service, and all we offer in the best light. Down the line, we hope to welcome you back for a better experience and to change your perceptions.

6/10 Okay

Steven

Stayed 1 night in Mar 2024

8/10 Good

Erica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a layover. Easy transport to SFO, shuttle operates every 15min to and from. Beautiful dinning area with a nice bar and menu options. Beds are comfy and clean.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 10, 2024
Dear Erica,We were happy to provide you with clean, comfortable accommodations, and we're glad you appreciated our airport shuttle. If you're in the area again, please come back to see us.

6/10 Okay

janelle

Liked: Property conditions & facilities
Disliked: Staff & service
Food is very expensive and the quality does not match the price. It is in a convenient location, but the guest relations desk was extremely dismissive in their service. I felt like I was inconveniencing them with simple questions about parking passes, laundry service, and even the aforementioned restaurant. The room was nice, but the room was not cleaned even though I requested it when I left.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Janelle,Thank you for choosing to stay with us. Your experience is important to us, and we are looking into the concerns raised about our culinary offerings and the attentiveness of our team. While we're glad you found the location convenient and the room to your liking, we regret any inconvenience you faced regarding cleanliness. We're committed to ensuring a pleasant and satisfying stay for all our guests and hope to better serve you in the future.

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Kathleen,Thank you for your positive review! We're thrilled you had a great experience at San Francisco Airport Marriott Waterfront. Our team strives to provide top-notch service and amenities to all our guests, and we're delighted that you enjoyed your stay. We can't wait to welcome you back for another five-star visit!

10/10 Excellent

Yeonhee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a room with a view of water and the airport. Hope to enjoy the trail that I could see also later. A bit noisy due to planes at night.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
It's wonderful to receive such a high rating and we're so happy to know that you enjoyed our amazing views. We will be sure to keep your feedback in mind regarding any noise issues and we hope to see you again soon.

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checked in early and staff was very professional and friendly.:)
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Claudia,Thank you for allowing us to host your recent visit. We are happy to hear that we could accommodate your early arrival and help you settle into your stay here at San Francisco Airport Marriott Waterfront. The next time you travel back this way, we trust that you will look to us again!

2/10 Terrible

Rami, Lake Elsinore

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad customer service.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Rami,Your feedback is valuable as it helps us identify areas for improvement. We assure you that we take your comments regarding service seriously and will address them with our team. We hope for the chance to regain your trust in the future.

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
on the waterfront
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Edward,Thank you for choosing San Francisco Airport Marriott Waterfront! We're delighted that you enjoyed a five-star experience at our location, and we can't wait to welcome you back in the future for another exceptional stay.

2/10 Terrible

Jon

The food was awful. Expensive. Really bad view of the skylight from the room. Charged me for wifi even tho I had the account.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Jon,We appreciate you sharing your thoughts with us. It is disheartening to read that we were unable to exceed your expectations. However, we will be sure to use your feedback to further improve the guest experience. We hope that you will consider visiting us again in the future so we can show you a stay that exceeds your expectations.

10/10 Excellent

Karin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and neat setting in the restaurant on the water. Staff was excellent.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Karin,Your perfect rating and kind words keep us going strong. Thank you for highlighting our attention to cleanliness, excellent service, and wonderful amenities. We look forward to welcoming you back for another fantastic time. Until then, we wish you well.

10/10 Excellent

Swati

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Swati,We're delighted you enjoyed your stay at San Francisco Airport Marriott Waterfront! Thank you for the kind review. Please come see us again soon.

10/10 Excellent

Steven

Stayed 1 night in Feb 2024

10/10 Excellent

Alexander, Queen Creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Alexander,Thank you for choosing San Francisco Airport Marriott Waterfront and for sharing your delightful, five-star review. It's great to know you enjoyed our wonderful view. We look forward to welcoming you back for another great visit.

10/10 Excellent

Marsha, San Diego

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the location and downstairs restaurant/bar. Did not like the pillows. Four on the bed, all overstuffed. Really overstuffed. I wish places would do 2 big and 2 smaller, sleeping pillows to account for sleeper's preferences.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Marsha,It's good to hear that you enjoyed our central location and got the most out of our amenities. Thank you for taking a moment to share your positive experience and valuable feedback. We hope to welcome you back soon for an even better time.

8/10 Good

shannon

Liked: Cleanliness, staff & service, property conditions & facilities
staff was nice, attentive. hotel was clean. view was nice. i wasn't impressed with food options or taste but all was ok.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 15, 2024
Dear Shannon,Thank you so much for the high rating. We're so happy to know that our attentive team members, clean accommodations, and more all added up to a great stay. That being said, we're sorry to hear about any disappointment in our food, and we'll be sure to discuss your comments internally. Please consider coming back to join us again soon.

2/10 Terrible

Mengdong

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the front desks were unfriendly, and servers at breakfast were mean and condescending, terrible service!!!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Mengdong,It's disappointing that our service did not meet your expectations, as we aim to provide a welcoming and positive environment for all our guests. We'll address these issues to ensure a better experience moving forward. Thank you for bringing this to our attention.

10/10 Excellent

Damon, Moreno Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Damon,Thank you for the compliment! We take pride in maintaining a pristine environment for our guests, and we're pleased to hear that you noticed. It would be a pleasure to welcome you back to San Francisco Airport Marriott Waterfront.

2/10 Terrible

Benhour, Sterling

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Jan 2024
Response from General Manager on Feb 3, 2024
Thank you for your recent stay and we appreciate you taking the time to share your valuable comments. We're disappointed to hear we were unable to meet your expectations and that you found our accommodations not cleaned to our usual high standards; we will address your feedback internally and work with our team to ensure improvements are made going forward. Given the opportunity, we would like to provide the stay you were hoping for.

10/10 Excellent

Patricia M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ricardo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed just for our overnight layover trip, it was a nice surprise and great location, if we had more time we would enjoy the beachfront and walk the path to see the sunrise
Stayed 1 night in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Ricardo,Thank you so much for the high rating. We're so happy to know that our amazing location was perfect for your needs and that you had a good time overall. Please consider coming back to join us again soon!

10/10 Excellent

Donald

Traveled with partner
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Maryanne

Stayed 1 night in Jan 2024

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Ranbir

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I found bathroom with little amenities, building opposite got noisy at 7 on Monday morning-disrupting sleep.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Ranbir,Thank you for your feedback. We're sorry to learn about your disappointment with our bathroom amenities and that the noise level from another building disrupted your stay. We'll reflect on your comments with our team. We'd love another chance to impress you.

10/10 Excellent

Vivian, Cupertino

Stayed 1 night in Jan 2024

10/10 Excellent

Shaomeng

Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Renee

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service
Very convient to airport and nice bay view.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Richard,It was a privilege to host your recent visit, and it's wonderful that you enjoyed our convenient location and lovely view. Our team trusts you had a restful night's sleep, and we look forward to your next stay.

4/10 Poor

James, New York

Stayed 1 night in Jan 2024

8/10 Good

Minda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Angel

Stayed 1 night in Dec 2023

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Cindy,Thank you very much for the five-star review, as it's everything we always hope for all of our guests. It was our honor to have you join us at San Francisco Airport Marriott Waterfront, and we look forward to your next visit.

8/10 Good

Richard, Fremont

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Richard,We always enjoy hearing from our guests, and we're glad our location worked well for your trip. The next time you're in town, please come see us again.