Ratings based on 2,388 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff was great!

Posted Nov 13, 2017
Staff was very courteous. Clean. Room felt a little small.
Comment from Hotel Management
Nov 14, 2017 by General Manager, Hotel Management
Dear Guest, thank you for choosing San Francisco Marriott Union Square. We are so happy you were overwhelmed not only by our friendliness but also with the cleanliness of your room. We hope to see you again soon. Oscar Rodriguez, General Manager
5 out of 5
by A verified traveler from St. Louis

Great Experience

Posted Nov 3, 2017
I'd never stayed before at this hotel in San Francisco, and I've stayed in a LOT of hotels in San Francisco. I booked it because it was rated so highly by visitors, and because I wanted a hotel within walking distance of the Powell Street BART station. It's rather unimpressive on the outside. I had a brief stay, and eat in the hotel, but the doorman was quick and helpful when I made a complicated entry with luggage from a rental car, the desk staff was also quick and very helpful, and my room was very nice, with stunning views in two directions. I was on 26. The hotel is evidently renovating and warned of noise in the daytime. My floor had evidently already been finished and I heard no construction, though even from far above the busy Powell/Union Square activity can be heard. Hotels in San Francisco get so much business that it sometimes seems to me they don't try very hard. It was a pleasure to see a hotel place such an emphasis on good service.
Comment from Hotel Management
Nov 3, 2017 by General Manager, Hotel Management
Dear Guest, thank you for choosing to stay at San Francisco Marriott Union Square. We are delighted to know our location close to various attractions of the city was convenient for your needs and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to seeing you again soon! Oscar Rodriguez General Manager
3 out of 5
by A verified traveler from Boise, ID

Close to Union Square

Posted Oct 30, 2017
Pros: Location is great.
Cons: Needs to be remodeled. All employees need to treat customers like valued guests.
Check in was a nightmare because of a testy and inconsiderate employee. I expect much more of Marriott. Other employees -- doorman, security and restaurant-- were great. But it leaves a bitter taste when the first person you meet is difficult and condescending. We will stay elsewhere the next time.
Comment from Hotel Management
Nov 2, 2017 by General Manager, Hotel Management
Dear Terry, thank you for posting a review of your stay. We are extremely sorry for the service issues you experienced from one of our employees. We value your feedback and will use it to ensure we are more consistent in our service levels. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Oscar Rodriguez, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Encinitas

great location and very nice staff

Posted Oct 30, 2017
concierge was so friendly and helpful. We were only there for 2 nights so location was important. Concierge gave great restaurant suggestions and was able to get us into restaurants that we wanted t try. Room was clean, roomy and quiet. Have stayed here before and will continue to select this hotel when visiting San Fran
Comment from Hotel Management
Oct 31, 2017 by General Manager, Hotel Management
Thank you for being our guest once again. We're glad you enjoyed your stay and that our staff provided you with excellent service. Thanks especially for acknowledging our concierge team for a job well done. We look forward to your return! Oscar Rodriguez General Manager
1 out of 5
by A verified traveler

Crazy Expensive, don't get much

Posted Oct 26, 2017
Pros: Location
Cons: More for your money or charge less. Was not worth it.
Location: Just union square.
700 a night for a little tiny room. Biggest waste of money ever.
Comment from Hotel Management
Oct 31, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel for your recent stay. We regret that you felt the price you paid for your room did not support your accommodations. Please know we regularly review our pricing to be competitive with the area hotels. Thank you for your business and safe travels. Oscar Rodriguez General Manager
3 out of 5
by A verified traveler from Quebec, Quebec, Canada

Comfy but...

Posted Oct 23, 2017
Pros: Beds are very confortable
Cons: Free WiFi!
I cannot understand how WiFi is not free in rooms for an hotel of this standing. Bathrooms are clean but tiny
Comment from Hotel Management
Oct 23, 2017 by General Manager, Hotel Management
Thank you for being our guest. We're pleased you had a comfortable stay but apologize for your disappointment regarding our internet. We will share your comments with the appropriate individuals in our organization. It was our pleasure hosting you, and we hope to see you again. Oscar Rodriguez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

New rooms

Posted Oct 21, 2017
Stayed for five days. I was on 25th, and my room was brand new including a bathroom. Service was great. New TV's with Netflix, YES!!!
Comment from Hotel Management
Oct 21, 2017 by Manager, Hotel Management
Thank you for your gracious review! We are delighted you had such a wonderful stay and that our amenities made for an even better experience. We celebrate reviews like yours and appreciate you taking the time to share your stay. We appreciate your business and hope to welcome you back soon for another enjoyable stay. Oscar Rodriguez, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Will return!

Posted Oct 20, 2017
Pros: Great.
Cons: N/A
Location: N/A
Awesome staff and room was great. Very comfy!! My room was spacious and comfortable. Room service was quick and good!
Comment from Hotel Management
Oct 20, 2017 by General Manager, Hotel Management
Thank you for posting your feedback and sharing it with fellow travelers. It is always great to read when guests enjoy their stay with us. Comments like yours reassure us that we are on the right track. We look forward to welcoming you back the next time you're in San Francisco! Oscar Rodriguez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Carlsbad

Great location and comfortable hotel

Posted Oct 19, 2017
Great location and the staff was very accomodating
Comment from Hotel Management
Oct 19, 2017 by General Manager, Hotel Management
It's a pleasure to read your fantastic review about the San Francisco Marriott Union Square. We are thrilled that you enjoyed our great service as well as our terrific location. Please come back and visit us again soon! Oscar Rodriguez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 18, 2017
Were there for a few days of get away time. It was great. Construction was going on the upper floors, we were on floor 16 and did not hear a thing.
Comment from Hotel Management
Oct 18, 2017 by General Manager, Hotel Management
Thanks so much for choosing the San Francisco Marriott Union Square. It's nice to read that we met all of your expectations despite our ongoing renovations. We enjoyed having you as our guest and look forward to seeing you again. Oscar Rodriguez General Manager