Great location, style and staff!
Posted Nov 5, 2016
Loved the location in the heart of the Union Square area -- right on the cable car line, across the street from Starbucks (a real plus for me!), and only a few blocks from Gumps and from Chinatown. The decorating is quite stylish and has something of an Asian flare and feeling. Staff were exceptional and went out of their way to work with us to get an early check-in. The only downside was that the mattress on my beautiful kingsized bed was too soft for my back (which needs an extra firm! ) and dinner was ruined for me one evening when we opted to eat in the small hotel dining area opposite the bar area. The hotel had supposedly rented out the part of the bar area that had a large TV in it which was tuned to a play-off baseball game (a circumstance of which we were totally unaware) and there was much shouting, cheering and loud carrying on which was more than I could take after a full day of sightseeing, tired and with a headache. I opted to eat in my room and it appears that the management comped my room service tab as it has yet to appear on my credit card statement. There is a much larger and more private dining area that is open for the hotel's lavish breakfast spread.