Ratings based on 1,329 Verified Reviews

3.5 out of 5
71% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from san mateo, ca

Excellent value

Posted May 28, 2017
I thought the staff was extremely friendly and the king bed room I had was spacious and comfortable. Bath & body works products in the restroom were appreciated as well as the fridge in the kitchen area. It could do with nicer sheets and cleaner rooms, but it's a great value.
Comment from Hotel Management
May 31, 2017 by Guest Services, Hotel Management
We realize you have many options and apologize if the room wasn't up to standards. We will resolve the issue you experienced and hope to have another opportunity to better serve you. We sincerely thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2017
Thank you for y'all hospitality. Everyone was super friendly and helpful.
Comment from Hotel Management
May 31, 2017 by Guest Services, Hotel Management
We are greatly pleased to hear you enjoyed your stay with us. We work hard to ensure our Guests' satisfaction and appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2017
Friendly staff and hotel was very clean. Very close to airport, great for layover.
Comment from Hotel Management
May 31, 2017 by Guest Services, Hotel Management
We realize you have many options and thank you for choosing to stay with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach

Posted May 26, 2017
Great staff; very helpful and accommodating. Close to event (Maker's Faire) and good price. Will reserve again for next year!
Comment from Hotel Management
May 31, 2017 by Guest Services, Hotel Management
We are so happy that you enjoyed your stay with us and hope to welcome you back soon!
2 out of 5
by A verified traveler

Right on next to the 101 Freeway. Poor value.

Posted May 22, 2017
hacked in and asked for a room away from the freeway. Was given a room right over the freeway and room key did not work. Went back to reception and asked for a new room. Was give a room with two single best (no other rooms available) one door over. The room was clean but smelled of some strong cleaner. I would not recommend this hotel until they spend some money replacing the windows and offer a better price.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Stay here when you have an early flight out of SFO

Posted May 19, 2017
Nice hotel in San Mateo. Super clean, minutes from SFO, and expensive. It is separate but part of a Holiday Inn complex. Super busy but quiet. I will definitely stay there again.
Comment from Hotel Management
May 22, 2017 by Dorian, Hotel Management
We are greatly pleased to hear that you enjoyed your stay with us! We work hard to ensure our Guests' satisfaction and appreciate your feedback. On behalf of our staff, thank you for choosing to stay with us. We hope to welcome you back soon!
3 out of 5
by A verified traveler

Hotel need updating

Posted May 17, 2017
Pros: See experience above
Cons: See experience above
Location: San Mateo had a very good restaurant. We were not there for siteseeing.
The location was good and close to our destination. We did use the facilities of the Holiday Inn next door for office needs and breakfast -- both very good. The bathroom faucet needed replacing (very little water at full open)
Comment from Hotel Management
May 31, 2017 by Guest Services, Hotel Management
We realize you have many options and thank you for choosing to stay with us! We work hard to ensure Guests' satisfaction and will resolve the issue you experienced with the bathroom faucet.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2017
Large room. Friendly staff. Clean and good in between location
Comment from Hotel Management
May 31, 2017 by Guest Services, Hotel Management
Thank you for the great review! We are so pleased that you enjoyed your stay with us and hope to welcome you back soon!
2 out of 5
by A verified traveler

Posted May 10, 2017
Door broken. Had to switch rooms. Second room door also had problems, but was able to secure.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Mateo

Posted May 4, 2017
I was staying here while my apartment was having some work done. Very quiet and comfortable, it had a small fridge, microwave and coffee maker too. Price was a little high but I enjoyed the stay.
Comment from Hotel Management
Jun 5, 2017 by Guest Services, Hotel Management
We are pleased to hear you enjoyed your stay with us. We hope to accommodate your future travel needs.