Always disappointed when those hotel fees are excluded from the Expedia rate. Why? What's the point? Just include them in the rate.
As for hotel, just ok. We stayed one night. The location, near Union Square, was good.
Comment from Hotel Management
Feb 11, 2017 by Jenny K, Hotel Management
It's all about location in San Francisco, and we love being just steps away from Union Square, Chinatown, SF theater and so much more! Booking travel can often be a complicated endeavor as you try to compare and price a variety of hotels. It seems in this case you did not see details of the Urban Fee and we're taking a closer look at fee descriptions. When guests stay at Serrano, we want them to have it all! Our Urban Fee covers many great perks like morning coffee and tea, all day flavored water in reception, morning newspaper, high-speed Wi-Fi, access to our dry sauna, use of the Serrano bicycles and more. We hope some of these benefits helped you enjoy your stay-- and we hope this was just the first of many more!