Ratings based on 1,338 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Nice hotel close to attractions

Posted Jan 18, 2017
The best experience ever Nice Hotel Delicious Food Nice Bar Best area in town
2 out of 5
by A verified traveler

Walking distance to some attractions

Posted Jan 18, 2017
Not so bad for our first experience to SF but will seek for other options. Uber is great
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, great location

Posted Jan 17, 2017
Pros: The overall feel was great, the staff was delightful, the fitness room was good, everything was clean.
Cons: The complimentary shampoo, conditioner, and body wash were all empty throughout our stay (the bottles were there, but nothing was in them)
Location: We easily walked to the Museum of Modern Art, bummed around Union Square, and that was just for the one day we were in town!
We had a great time at the Serrano! It was everything one would want from a hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this hotel

Posted Jan 16, 2017
We have stayed at the Serrano twice. I love this hotel. It is "old" San Francisco. The hotel looks very cool. They have a good restaurant and bar. The location is very central. There are two parking lots nearby in case you rent a car. The room is always quiet. The beds are comfortable. The check in staff are very nice. I highly recommend this hotel.
2 out of 5
by A verified traveler

seen better days

Posted Jan 14, 2017
Located in a somewhat sketchy area a few blocks from Union Square, the hotel has a nice old lobby and good corner bar. Stayed two nights. The room had no heat only one thin blanket from c.a.1970, and the iron was clearly broken. The second day, despite a note to housekeeping the room still had no heat, and the same broken iron. Cant say I'll be back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and great value

Posted Jan 13, 2017
Pros: Good location. Great price.
Location: Union square is close by. Rest of the city easily accessible by cab or uber.
Great value and great location. Close to Union square and good restaurants.
Comment from Hotel Management
Jan 18, 2017 by JKnudsen, Hotel Management
Hello, When you stay at Serrano, it all about location. From Union Square to Chinatown, theaters, SFMOMA, (and more!), there's so much to do right at your fingertips. We're thrilled you loved your stay. The feeling is mutual because we loved having you too and hope it won't be long until we see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful historic hotel

Posted Jan 10, 2017
The hotel has an old world charm, authentic to San Francisco. The staff were extremely helpful and courteous.
Comment from Hotel Management
Jan 18, 2017 by JKnudsen, Hotel Management
Hello Susan, If there's one thing you should always be able to count on at Serrano Hotel, it's dedicated service. We know we have the best job because we get to welcome guests to the best city on earth. Thanks for your feedback about updates; we're in the midst of ongoing improvements and only getting better!
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Nice Hotel close to Union Square with exceptional

Posted Jan 10, 2017
Pros: Walking distance to Union Square. Staff exceptionally helpful.
Cons: The décor could stand to be updated.
I had to book last minute when my first hotel cancelled. I arrived late to a helpful happy host and I so appreciated this. The room was comfortable and well equipped. A bit dated but still comfortable.
Comment from Hotel Management
Jan 18, 2017 by JKnudsen, Hotel Management
Hello Susan, If there's one thing you should always be able to count on at Serrano Hotel, it's dedicated service. We know we have the best job because we get to welcome guests to the best city on earth. Thanks for your feedback about updates; we're in the midst of ongoing improvements and only getting better!
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, ca

Great hotel!

Posted Jan 10, 2017
Wonderful nostalgic feel to the hotel. Centrally located within walking distance of most places downtown. The trolley is also a few blocks away. The staff was friendly and helpful, the rooms were nice and clean (although a little small), and the views of the hotel were pretty cool. Great hotel, especially for the price. I would definitely stay there again the next time I'm in town.
Comment from Hotel Management
Jan 12, 2017 by Jenny K, Hotel Management
Hello David, You can't visit San Francisco without seeing the Golden Gate Bridge and riding on a cable car, and we love being just blocks from their stop. Anytime we can help our guests better enjoy their time in the city is a great day in our books. Knowing you enjoyed your stay-- enough to come back for another one has given us a big smile; we're already hoping your next trip is soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to good shopping

Posted Jan 6, 2017
Nice location, clean and very nice overall. Enjoyed all of the staff. They were very friendly, especially the valet who parked our car. There were great restaurants and shopping nearby. I would highly recommend this hotel to anybody visiting San Francisco.
Comment from Hotel Management
Jan 12, 2017 by Jenny K, Hotel Management
Hello, We love knowing our hotel offered it all: location, welcoming rooms and a friendly hotel team. A recommendation is the best compliment, and we sincerely appreciate your kind words. It would make our day to have you stay with us again; you have a warm welcome to come back!