Ratings based on 3,897 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Two night stay with family

Posted Aug 26, 2015
Pros: Good location
Cons: Staff needs to be more trauned
Location: San Francisco attractions
Overall satisfied. In-room wifi was not working. Never called back to fix the bug. Ice bucket was never brought to the room after request.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Aug 25, 2015
Great location. Clean rooms. Parking is a rip off though! $59/night!
Comment from EPC
Aug 28, 2015 by General Manager, EPC
Dear Jane, Thanks for the four star rating and appreciate your kind comments about our great location and clean rooms. All of us at Sheraton Fisherman's Wharf are glad you had a pleasant experience here. As a resident of San Francisco, I can attest that parking everywhere is expensive. Parking meters in this area are $3 per hour! However, our charges are similar of other hotels in this area. We also allow unlimited in and out privileges, 24 hr staffing and a covered, direct access to the hotel's lobby. It was our pleasure to serve you. We look forward to welcoming you back. Sincerely, Michael Hirsch
2 out of 5
by A verified traveler from New York

Better Hotels in the area for less money

Posted Aug 25, 2015
Cons: Rooms are getting old need updating
Location: Pier 39 is the place to go for shopping. Alcatraz tour was great! need to book tickets way in advance (2 months) or stand in line early morning.
Booked this through Expedia was promised two queen beds with a roll away. California Fire Code does not allow a roll away in the room. Had to upgrade for a lot more money! Bed in room had dirty sheets on it. Not the best Hotel. Need more attention to detail. Several block walk to the wharf with a lot of homeless people begging for money.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Aug 25, 2015
Pros: location and staff
Cons: bathrooms a little small
Location: The best location!
Excellent location one block from pier 39 and tour pick ups like Big Bus Tours and Tower Tours. Excellent staff, friendly and helpful with booking tours and giving advice. Very clean hotel. Rooms O.K. Overall great experience.
Comment from EPC
Aug 25, 2015 by General Manager, EPC
We are very happy to know that you had an exceptional stay at Sheraton Fisherman's Wharf. Thanks for posting this five star review and for pointing out our great location, clean facilities and excellent staff members. Glad you had such a nice time here. Please come again. Sincerely, Michael Hirsch
2 out of 5
by A verified traveler

Posted Aug 22, 2015
Noisey room --trucks backing up to deliver supplies all night long...beep beep beep! Too small for the price, no view . Charges for microwave refrigerator and Internet too much.
Comment from EPC
Aug 24, 2015 by General Manager, EPC
Thanks for staying with us and for your feedback. Our central location is a big plus for most of our Guests but we understand that the area's popularity comes with inherent downsides. We hope to have the pleasure of your company again. Sincerely, Michael Hirsch
2 out of 5
by A verified traveler from Denver, CO

Too expensive

Posted Aug 22, 2015
Great location but 250+ per night plus 52 per night parking PLUS 13 per night wifi for a La Quinta quality room with NO view was frustrating.
Comment from EPC
Aug 24, 2015 by General Manager, EPC
Thanks for your feedback. We appreciate your patronage and hope to see you again.
2 out of 5
by A verified traveler from A

Lacks amenities normally expected at Sheraton

Posted Aug 22, 2015
Arrived late for a meeting. Maybe I didn't pay attention to the rim rate and description. But no minibar and room service closed at 11:00pm.
Comment from EPC
Aug 24, 2015 by General Manager, EPC
Dear healthcare prof, Thanks for staying with us and for your feedback. Sorry that you were disappointed with our amenities. We follow all Sheraton standards. We hope to see you again. Sincerely, Michael Hirsch
5 out of 5
Recommended
for Everyone
by A verified traveler

Great room close to the bay.

Posted Aug 22, 2015
Great stay, easy walk to everything.Be prepared for the parking fees.
Comment from EPC
Aug 24, 2015 by General Manager, EPC
Thanks so much for this five star review of your stay at Sheraton Fisherman's Wharf. We appreciated you pointing out our great location. It was our pleasure to serve you. We look forward to welcoming you back. Sincerely, Michael Hirsch
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Close to everything, high nightly rate!

Posted Aug 22, 2015
The hotel staff was friendly and accommodating with the exception of the concierge, who was begrudging once her recommendation for transportation (tour) was declined. Very close to the public transportation for easy access to the city, and easy walking distance to pier 41, 39, and handy location to north point shopping center for last minute items and a Safeway for picnic items. Overall good experience, though hotel was limited on bar/grocery items (again, though, very close to shops/dining/grocery).
Comment from EPC
Aug 24, 2015 by General Manager, EPC
We appreciate the four star rating and nice comments about our staff and convenient location. We'll follow up with our concierge. They generally get good reviews. It was our pleasure to serve you. We look forward to your next visit to San Francisco. Sincerely, Michael Hirsch
3 out of 5
by A verified traveler from München

Älteres Hotel in zentraler Lage

Posted Aug 20, 2015
Das Hotel ist in der Nähe von Pier 39 und recht zentral. Viele Parkplätze in der Nähe, die günstiger als im Hotel sind. Unser Zimmer roch unangenehm nach Moder, besonders das Bad. Klimaanlage bläst aufs Bett.