Ratings based on 2,109 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Ciudad de México

Excelente hotel. Muy recomendable.

Posted Feb 3, 2016
Muy adecuado para viajes de trabajo en el área de Silicon Valley, frente a las oficina corporativas de Oracle y muy cerca de Palo Alto y la universidad de Stanford. A unos minutos del Aeropuerto de SF El servicio de Internet es realmente de alta velocidad y el gimnasio limpio y agradable. Un viaje de trabajo se convierte en un viaje de placer. Gracias y saludos
Comment from Hotel Management
Feb 9, 2016 by Jim G, Hotel Management
We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim Gould General Manager Sofitel San Francisco Bay, California
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Close to SFO Airport

Posted Jan 27, 2016
Pros: Convenience to airport, and well fashioned facility.
Cons: Advertises free airport shuttle. You need to phone them for a pick up. Returning to SFO prior to 6 a.m. necessitates a forty dollar cab ride
Location: Conveniently located between San Francisco and San Jose
One day stay for business. Nice location in Redwood City. Not really close to train or Bart.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2016
.....,........................................................
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Beautiful hotel

Posted Jan 17, 2016
Pros: Cleanliness, beautiful room.
Cons: Thet tried to change $50 unrequested room upgrade which we would not pay as we were not asked if we wanted a room upgrade.
Location: Only there overnight with early flight next morning.
Only needed to stay over night so chose this for proximity to APO and on site restaurant so we didn't have to bother going out for a meal with an early flight next morning.
3 out of 5
Recommended
for Everyone
by A verified traveler from Mercer Island, WA

Fine for a one night stay

Posted Jan 13, 2016
Pros: large room
Cons: Freshen it up
Large rooms and convenient business location. The hotel is a bit tired.... could use a refresh. It's no quite up to the Sofitel standards I am used to.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ann Arbor, MI

Overall Nice

Posted Jan 11, 2016
Pros: View, location, and body-care products
Cons: Room service, staff
The room was fairly good overall, featuring a comfortable bed and a great view of the bay. The hotel features a reasonable French restaurant and is very pet friendly.The body care products provided by the hotel is great... You can buy them online even! However, the time for room service is rather inconsistent, ranging from about 9a to about 4p... The shower caps and the shower gels were not refilled during room service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent stay

Posted Jan 5, 2016
The hotel is a 5 star hotel .. Rooms are nice and clean with comfy beds. The service is outstanding. They go out of their way to make you feel welcome. They also had a wonderful bakery in the lobby with delicious pastries . I definetly recommend this hotel
Comment from Hotel Management
Jan 9, 2016 by Jim G, Hotel Management
We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim Gould General Manager Sofitel San Francisco Bay, California
3 out of 5
by A verified traveler from Vancouver, BC

Long Term Stay

Posted Jan 4, 2016
Pros: Staff
Cons: Rooms are dated and not up to the standard expected of this hotel.
We stayed at this hotel during the Xmas season...it is starting to look a little dated....shower curtain falling off,,,tiles in poor condition...wall paper stained in spots,,,and carpet for sure needs replacing...on the plus side staff is great and food is good as well...parking is expensive and they should give a discount for people staying for a long stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel and good view!

Posted Jan 4, 2016
We only stayed here from 2 Am-check out but room was neat, nice view, and staff were really great!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Nice hotel with nice staff.

Posted Dec 31, 2015
This is a very nice hotel with nice staff. Its interior decoration during my stay was beautiful, room is clean, breakfast is good, fitness room is good. If it had an indoor swimming pool that would make it even better. Now it only had an outdoor swimming pool.
Comment from Hotel Management
Jan 17, 2016 by Jim G, Hotel Management
We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim Gould General Manager Sofitel San Francisco Bay, California