Ratings based on 1,931 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Complimentary shuttle to SFOPosted Dec 2, 2015
Pros: Complimentary shuttle was very nice, especially to take into SFO to catch the BART for more financially friendly travel to Fisherman's wharf
Cons: Pricing for bottled water/beverages in the café was a bit much at $4.25 for a small bottle of coke... $5 for a bottle of water
Overall satisfied, only complaint is with the bathroom. The shower was slow to drain and there was only one light setting in the bathroom ... ridiculously bright with the pink/daytime hue to highlight all of your imperfections! Eeek!
for Everyoneby A verified traveler from utah
We loved it!Posted Dec 1, 2015
Everyone was so nice. The room was very comfortable. And the price was great. We will stay there again. 😊
for Everyoneby A verified traveler from danmark
lækkert hotelPosted Dec 1, 2015
Location: dejligt tæt på lufthavn
Dejligt hotel, men vær opmærksom på 25usd i parkerings afgift hver dag og 30-40 usd for morgenmad.
for Everyoneby A verified traveler from Plano, TX
Ok for the price.Posted Nov 29, 2015
Stayed for a week during thanksgiving. Had few issues. Sink was backing up. After calling to hotel staff a few times, it finally got fixed. Next issue was with HVAC and it also took a few calls to hotel personal to be fixed. However restaurant was nice. Listened some live music one night so it was good.
for Everyoneby A verified traveler from Reed
1st class all the wayPosted Nov 26, 2015
Very nice place to stay. Treated us blue collar working men with respect. We looked like the Beverly Hillbillies rolling in but the were gracious. Wonderful stay, bed is awesome!! Food great, plenty of amenities. The fastest elevators I have ever been on, always an elevator with an open door waiting in the lobby. Nice walking area along the waterfront, a dock for boats. Not much more to ask for.
for Everyoneby A verified traveler from r
Posted Nov 25, 2015
Very friendly people. Comfortable bed. Super clean. Asked for a top sheet and a wine opener and they were brought in minutes. Service was great. $25 charge for parking car in their garage should be added to the room charge so u actually know what price you are comparing to with other hotels. The hotel is great. Quiet. Professional. Really great shower.
for Everyoneby A verified traveler from new york
beautiful hotel with view of bayPosted Nov 23, 2015
Pros: I loved the hotel area it was very quiet and peaceful far enough from the city but close enough to do our escapades
Cons: I think the only thing that would be better would be not charging the guest for hotel parking. they are different fees applied to daytime/nighttime
Location: we visited the Golden Gate Bridge, Alcatraz Island, Painted Ladies/Full house, Winchester Mansion, Gloria Ferrer Winery, and downtown SF - AMAZING
I stood at Sofitel san Francisco with my husband for our 10 year anniversary...this hotel is beautiful !! inside and out would have loved to enjoy the pool but we went in November we had complimentary macaroons(delicious) waiting for us in our room upon arrival, we came in late due to a late flight which was no problem with checking in. we had a beautiful room with an amazing view of the pool and bay area. the bed was sooo comfortable I would've slept in all day if I didn't want to enjoy my trip! lol also had complimentary coffee we could make ourselves in the room which was a big plus! we forgot our keys in the room once and there was no problem getting a replacement. room service was also very good and quick. valet-one gentleman was especially nice ONE DAY when he brought our car over the parking lot note this was the ONLY employee to do so.(we stayed 3 days) we tipped him and he was very happy! :-) cons- while leaving the hotel many times we were not greeted ie: good morning BUT every time the couple or people behind my husband and I would be greeted. even though we may be a young couple we should be treated fairly as other couples regardless of image or age!! this impacted my view of the staff greatly.
for Everyoneby A verified traveler from Los Angeles
Nice hotel by the lakePosted Nov 17, 2015
Receive complimentary parking and free upgrade to high-speed internet, very nice！
Comment from Hotel Management
Nov 23, 2015 by Employee, Hotel Management
Bonjour! The entire Sofitel San Francisco Bay team would like to THANK YOU for your lovely message and great compliments. It is really a great reward for all of us to see how deeply you enjoyed staying with us. We are delighted that you enjoyed our luxury service with French flair. Thank you again for choosing us and for taking time to share your experience. We hope we'll have an opportunity to welcome you back very soon to Sofitel San Francisco Bay. Sincerely, Pierre Jotterand General Manager Sofitel San Francisco Bay, California
for Business Travelersby A verified traveler from pittsburgh
probably best hotel near SFOPosted Nov 17, 2015
it's great for SFO proximity ....could use a steam,shower and locker room for gym....a proper coffee shop separate of the main restaurant ....all in all 31/2- 4 Star
Comment from Hotel Management
Nov 27, 2015 by Employee, Hotel Management
Bonjour! We very much appreciate your comments regarding your stay at the Sofitel San Francisco Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager Sofitel San Francisco Bay, California
for Everyoneby A verified traveler
Posted Nov 17, 2015
Everything was great from check in to check out. Facilites and amenities were luxury experience. We will definitely staya t another sofitel next time. The receptionist when we checked in was very helpful. We booked through expedia as we were driving so it was within 30 mins and when we got there the reservation was not there yey but he kept apologizing for the wait and gave us a free room upgrade.