Free daily buffet breakfast

Reviews of Sonesta ES Suites San Francisco Airport San Bruno

3 out of 5
Sonesta ES Suites San Francisco Airport San Bruno
1350 Huntington Ave, San Bruno, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 659 out of 1005 reviews" "
Rating 8 - Good. 254 out of 1005 reviews" "
Rating 6 - Okay. 44 out of 1005 reviews" "
Rating 4 - Poor. 30 out of 1005 reviews" "
Rating 2 - Terrible. 18 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alona, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Alona, it's fantastic to hear that you found Sonesta ES Suites San Francisco Airport San Bruno to be the perfect destination. We're thrilled by your positive feedback and can’t wait to welcome you back in the future.

10/10 Excellent

Meera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Meera, thank you for sharing your experience. At Sonesta ES Suites San Francisco Airport San Bruno, we enjoy hearing when our guests have had a fantastic visit. We look forward to the opportunity to serve you again in the future!

10/10 Excellent

alexandra, mesa

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a bit older however it’s kept up very well! the rooms are like little apartments. 2 rooms with a living room and kitchen! we loved that they offered a free shuttle to and from the airport! free breakfast was also a PLUS! over all we were very happy with our stay at Sonesta ES Bruno! We will definitely stay again!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Alexandra, thank you for choosing Sonesta ES Suites San Francisco Airport San Bruno for your stay and sharing your experience. We're thrilled that you appreciated the unique design of our rooms, designed to feel like a home away from home. The convenience of our complimentary shuttle and breakfast offering is something we will continue to strive for. We can't wait to have you back for another memorable stay!

10/10 Excellent

Yasmin, denver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Yasmin, it's uplifting to see your perfect score! The team at Sonesta ES Suites San Francisco Airport San Bruno sincerely appreciates your feedback. We’re thrilled that you enjoyed your stay and hope to welcome you back on future travels.

8/10 Good

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean place
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Sergio, it's wonderful to hear that you found the Sonesta ES Suites San Francisco Airport San Bruno to be safe and pristine. Our team strives to offer peace of mind to our guests, so we're delighted we've achieved this during your stay. We hope to welcome you back in the near future.

4/10 Poor

Brianna

Disliked: Amenities, property conditions & facilities
This is not well kept. The first room smelled overwhelmingly of smoke. They sent someone to “spray it”. The second and final room was in the main lobby and the ceilings in public areas are soft with water damage. I had severe reactions to the mold and mildew overnight. Will never come back.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Brianna, we're truly sorry to read about the difficulties you faced. At times, unexpected situations can arise, and it appears your stay with us was impacted by one such instance. The scenario you mentioned with room odor and an environmental condition is uncommon, and our team members are committed to addressing these situations promptly. We regret you experienced discomfort due to this. We appreciate your feedback and will use it to make improvements in our services and facilities.

8/10 Good

Letiwe

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was good location. Could use some cleaner linen and the alarm clock woke us up so maybe housekeeping team could check and reset the alarm clocks from prior guests. Two bath towels had snot on them so not sure f they got cleaned well. Otherwise, great location that’s convenient for dining, shopping at the mall, and freeway access!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Letiwe, it's wonderful to hear you found the location of Sonesta ES Suites San Francisco Airport San Bruno favorable for dining, shopping, and easy access to the freeway. We're sorry that you encountered some issues with the cleanliness in your room. Please know our team members strive to ensure all rooms meet our high cleanliness standards. We appreciate your suggestion regarding alarm clocks and will be sure to take it into account. Thank you for your feedback.

8/10 Good

Huaian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Like: The facility is in a relatively safe and convenient location. The overall service is good although not outstanding. Dislike: It is close to the SF International Airport. The noise of flights is clearly audible although not unbearable (to me). The area for breakfast could be over-crowdy at times.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Huaian, it's pleasing to hear that you found the location of Sonesta ES Suites San Francisco Airport San Bruno safe and appreciated the convenience it offers. We're also glad to learn that overall, you were happy with the service provided. We take note of your points regarding the audible aircraft sound due to our proximity to the airport and the breakfast area getting busy at certain times. We continually strive to enhance our guests' experience, so your feedback is valuable. We aim to exceed expectations during your next visit.

10/10 Excellent

Michael, Foster City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Michael, we're thrilled to see your top rating for Sonesta ES Suites San Francisco Airport San Bruno. Our team appreciates your support and looks forward to welcoming you back during your next visit. Best regards!

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple lobby but huge suite. Room was clean and comfortable. Convenient access to the BART. Staff was friendly.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 15, 2024
Michael, we're thrilled to hear that you found your suite at Sonesta ES Suites San Francisco Airport San Bruno spacious and comfortable. It's reassuring to learn that you found the location convenient with easy access to the BART. It's also heartwarming to know that our team members greeted you with friendliness. We hope to welcome you back soon.

10/10 Excellent

TZVETAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best two bedroom hotel rooms I’ve stayed in. Two bathrooms was a bonus. Great set up
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 6, 2024
Tzvetan, it sounds like the Sonesta ES Suites San Francisco Airport San Bruno delivered an exceptional stay for you with our spacious two-bedroom suites and bonus twin restrooms. We're thrilled that they made your experience memorable. We look forward to welcoming you back for another excellent stay.

10/10 Excellent

Yvonne

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 20, 2024
Yvonne, thank you for choosing to stay at Sonesta ES Suites San Francisco Airport San Bruno. Your top score is a testament to the hospitality and service our team members strive for. We're grateful for your support and look forward to welcoming you back in the future.

10/10 Excellent

Dave, Redding

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 25, 2024
Thanks, Dave! It's outstanding your time at Sonesta ES Suites San Francisco Airport San Bruno was fantastic. We can't wait until your next visit!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Thank you for the great rating!We're thrilled to see how much you enjoyed staying at Sonesta ES Suites San Francisco Airport San Bruno. We look forward to hosting you again in the near future! Thank you again for sharing.

4/10 Poor

Najeeb

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Najeeb, we regret that your stay didn't meet your expectations. We're committed to continually improving our service and facilities based on guest feedback. We trust your next visit will surpass your previous experience, allowing us the chance to deliver a more satisfying stay.

10/10 Excellent

Marvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
Thanks for the fantastic rating, Marvin!It's outstanding we could exceed your expectations during your stay at Sonesta ES Suites San Francisco Airport San Bruno. We're all looking forward to your next stay with us.

10/10 Excellent

Riza

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
Riza, it's wonderful to hear that you enjoyed your stay at Sonesta ES Suites San Francisco Airport San Bruno. We strive to make our guests' experiences memorable. We'll be thrilled to welcome you back on your next visit!

10/10 Excellent

Mitosheila Culas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 21, 2023
Mitosheila, thank you for choosing Sonesta ES Suites San Francisco Airport San Bruno. We appreciate your positive rating. We trust you enjoyed your stay with us and we hope to see you again soon.

10/10 Excellent

Taina

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Customer Service on Dec 14, 2023
Taina, thank you for rating your experience at Sonesta ES Suites San Francisco Airport San Bruno. We're delighted to know that you had an enjoyable stay with us. Don't hesitate to visit us again when your travels bring you back to San Francisco. Safe travels!

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff and really delicious breakfast. Very quiet area
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 22, 2023
Vincent, it's a pleasure to learn that your experience at Sonesta ES Suites San Francisco Airport San Bruno was so positive. Thank you for highlighting the warm service provided by our team members and the delightful breakfast we serve. We're also glad that you found the location peaceful and serene. It's feedback such as yours which encourages us to continually enhance our guest services. We look forward to your return in the future!

10/10 Excellent

Dale

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 8, 2023
Dale, it's fantastic to see your high rating for Sonesta ES Suites San Francisco Airport San Bruno! We're immensely grateful for the positive feedback and look forward to creating more memorable experiences in the future when you're back in town. Thank you once again from all of us here at the hotel.

10/10 Excellent

Fabiola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front counter was super lovely, the room size and amenities are great! Definitely recommend
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 17, 2023
Fabiola, your recommendation means a lot to us at Sonesta ES Suites San Francisco Airport San Bruno. We're thrilled to hear that you appreciated our team member's warmth at the front desk and that our spacious rooms with their numerous amenities enhanced your stay. We look forward to welcoming you back in the near future.

10/10 Excellent

Tirso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 14, 2023
Thanks for the perfect rating, Tirso! We can't wait to see you again soon for another amazing experience at Sonesta ES Suites San Francisco Airport San Bruno. Have a great day!

10/10 Excellent

Shana

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 5, 2023
Shana, thank you for your rating! We're delighted you enjoyed your time at Sonesta ES Suites San Francisco Airport San Bruno. It's a joy to know our commitment to a top-tier experience resonates with our guests. We genuinely appreciate your feedback and look forward to hosting your stay once again!

10/10 Excellent

Sean

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 6, 2023
Thank you for the excellent rating, Sean!Our goal is to go above and beyond to ensure our guests have a memorable experience at Sonesta ES Suites San Francisco Airport San Bruno! We look forward to hosting you again soon.

4/10 Poor

Verified traveler

Disliked: Room comfort
Disappointing stay
Airplanes were so loud, it felt as if airplanes were landing on my bed, at all hours of the night. Khalil made an airport shuttle reservation for me when I checked in. When it was time to go, there was no record on file for me. He had 3 different stories, defending himself. He was short tempered and rude. Had to run water for 7 minutes before I got hot water, all 3 times I showered. My room smelled like cigarettes.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 25, 2023
Greetings, it's unfortunate to hear about the inconveniences you encountered during your stay. We sincerely apologize for the disturbance you experienced due to noise and acknowledge your concern about the airport shuttle reservation misunderstanding. We also understand your discomfort due to the room temperature-related challenges and the displeasing odor you noticed. Your feedback is essential in helping us improve, and we appreciate you letting us know. We're looking forward to making right these issues in your future visits.

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 24, 2023
Thank you for the wonderful rating, Elias!It's fantastic you enjoyed your time at Sonesta ES Suites San Francisco Airport San Bruno so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

HENRY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful even after hours when lobby was closed. There was a doorbell ringer that rang staff during these hours which was a god send as I locked myself out of my room! They assisted me with another room key no problem!
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 20, 2023
Henry, it's wonderful to hear your positive experience at Sonesta ES Suites San Francisco Airport San Bruno. We are glad our team members were there to assist during off-hours and that they efficiently resolved your room access situation. Your satisfaction is our top priority, and it's pleasing to know we delivered on that. We hope to welcome you back for another stay soon!

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 7, 2023
Stephen, thank you for rating Sonesta ES Suites San Francisco Airport San Bruno so highly. We are thrilled that you enjoyed your stay and we look forward to welcoming you back in the future. We always strive to provide a memorable experience for our valued guests and it's wonderful to know that your stay reflected this.

10/10 Excellent

Karla M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 17, 2023
Thank you for the fantastic rating, Karla!It's outstanding you had such a wonderful experience at Sonesta ES Suites San Francisco Airport San Bruno. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

H

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of space. No soundproofing. I could hear the man in the apartment above walk across the floor to go pee. The people talking outside were as loud as a tv in the next room and of course airplanes. White noise app helped but sleeping here was difficult.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 13, 2023
Thank you for sharing your experience. At Sonesta ES Suites San Francisco Airport San Bruno, we are glad to hear that you appreciated our spacious suites. However, we are genuinely sorry to learn about your experience with oversight disturbances. Our dedicated team always strives to ensure all guest accommodations provide a serene environment for a restful stay. We'll carefully consider your feedback aiming towards improving overall guest experiences. It would be our pleasure to welcome you back and deliver a more peaceful visit on your next stay.

10/10 Excellent

Minh Huyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 13, 2023
Minh, thank you for choosing to stay at Sonesta ES Suites San Francisco Airport San Bruno. We appreciate your high score and are delighted to see you enjoyed your stay. We're eager to welcome you back on your next journey to San Francisco. Safe travels!

8/10 Good

Sheila

Business traveler
Liked: Cleanliness, staff & service, amenities
I really like that the rooms are like mini apartments with a full kitchen. Breakfast was included which is always a plus. Only downside was no elevator and people making noise in the stairwell. All in all was good and I would stay again.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 12, 2023
Sheila, it's great to hear that you appreciated the home-away-from-home feel of your room at Sonesta ES Suites San Francisco Airport San Bruno, and we're glad you enjoyed the complimentary breakfast. We also noted your comments about the stairwell noise. This feedback is invaluable for constantly refining and improving guest experiences. We eagerly anticipate your return for another enjoyable stay.

6/10 Okay

Nicole

Stayed 1 night in Oct 2023
Response from Customer Service on Oct 31, 2023
Nicole, we noticed your recent stay at Sonesta ES Suites San Francisco Airport San Bruno was rated neutrally. Your satisfaction matters to us. If there's anything you wish to share about your experience or suggestions for improvement, please feel free to reach out to us. We hope to have another chance to better serve you in the future.

8/10 Good

Athena

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 10, 2023
Thank you for the amazing rating, Athena!We are delighted to see that you had a wonderful time at Sonesta ES Suites San Francisco Airport San Bruno. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff pleasant, airport shuttle was great, room large clean and well furnished, breakfast adequate; short walk to BART station; I would definitely stay at this hotel again.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 10, 2023
Ellen, it's delightful to hear your positive feedback. The Sonesta ES Suites San Francisco Airport San Bruno is indeed known for the pleasantness of our team members and the convenience of our airport shuttle. We're thrilled you found the size, cleanliness, and furnishing of the room to your liking. We are always eager to provide a satisfying breakfast and we're glad to hear you appreciated the close proximity to the BART station. Thank you for considering us for your future travels; we look forward to welcoming you back.

10/10 Excellent

Huaian

Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 30, 2023
Thank you for the fantastic rating, Hualan!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta ES Suites San Francisco Airport San Bruno! We can't wait to see you again soon.

8/10 Good

Hao

Liked: Cleanliness, staff & service, amenities
Nice, relaxed vibe. Easy access to shopping and food. Hotel rooms are big but slightly rundown. Overall good stay
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 3, 2023
Hao, it's great to hear that you found Sonesta ES Suites San Francisco Airport San Bruno conveniently located and appreciated the spacious rooms. We're continuously working on maintaining and updating our facilities to enhance the guest experience. Thank you for your feedback, and we look forward to welcoming you back in the future.

8/10 Good

margriet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly thought it would have been useful to know in advance exactly how to access the free airport shuttle. You need to call from the shelter outside departures. Hotel provides good value for money for a 24 hour stay at the airport although it is a little dated. Supermarket opposite warm pool and a decent mall that is walkable meant I didn’t need to get into San Francisco to amuse myself although public transport hub also close by
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 11, 2023
Margriet, thank you for your positive review. It's great to hear our team members were welcoming and that you found the Sonesta ES Suites San Francisco Airport San Bruno to offer good value. Also, we appreciate your feedback regarding the airport shuttle instructions. Your comments on our close proximity to convenient amenities like the supermarket and mall are also highly appreciated. We look forward to hosting you again in the future.

10/10 Excellent

Sheldon

Traveled with group
Liked: Amenities
It is a very nice place. Nothing to be criticized.
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 15, 2023
Sheldon, it's wonderful to hear you enjoyed your stay at the Sonesta ES Suites San Francisco Airport San Bruno. We truly aim to maintain a welcoming and flawless environment for our guests. Your feedback serves as a testament to our efforts. Many thanks for sharing your experience, and we're excitedly anticipating your next visit.

2/10 Terrible

Evanita

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
There were so many little things that made my stay uncomfortable. What I paid for the night didn’t match the level of comfort I expected. To start, the number of beds in each room weren’t as advertised, there was no elevator going to the third floor in the back of the building. I had to pay an extra $10 for parking which to me is unheard of. I tried using their WiFi and it was very slow (5mbps) and when I contacted concierge desk, I was told that’s the faster the internet they had to offer and that it depended on the time of day. Also the side of the beds looked dirty and worn. Getting around the property was very confusing and to get to the lobby/office I had to walk outside and go around the front. Overall, it was a terrible experience – I would not recommend.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 7, 2023
Evanita, it's concerning to read about the areas of your stay that didn't meet your expectations. We understand that the room configuration and amenities were not as anticipated, including the lift access and cleanliness aspects. We would like to clarify that the parking fee is part of our standard policy, though the lack of clarity upfront could cause surprise. We regret your disappointment with the internet speed and the property layout. Your feedback is truly valuable, as it helps us identify key areas for improvement. We hope for a chance to serve you better in future.

6/10 Okay

Patricia

Traveled with group
Liked: Cleanliness, staff & service, room comfort
We appreciated the shuttle service once we were able to get our reservation noted.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 5, 2023
Patricia, it's encouraging to hear that you appreciated the shuttle service. We understand there may have been initial difficulties with noting your reservation, it's an area we are actively exploring for improvement. Thank you for your feedback.

10/10 Excellent

Milika

Ok
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 6, 2023
Thank you for this excellent rating, Milika!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta ES Suites San Francisco Airport San Bruno! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely place and I wish we could have stayed longer! Great shuttle service and even got an upgrade- I will be staying here again when on San Francisco.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 4, 2023
Kristin, we're thrilled to hear how much you enjoyed your stay at Sonesta ES Suites San Francisco Airport San Bruno. It's delightful to know the shuttle service and room upgrade enhanced your experience. We're already looking forward to your next visit when you're in San Francisco again.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice hotel
It was great. Would stay there again
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 4, 2023
Thanks for the perfect rating, Pamela!We're pleased to hear that you have fully enjoyed your stay at Sonesta ES Suites San Francisco Airport San Bruno, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Service on Sep 1, 2023
Sonesta ES Suites San Francisco Airport San Bruno sincerely appreciates the outstanding review score. We're thrilled to know that your experience with us was satisfactory and look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Customer Service on Sep 1, 2023
Thank you for sharing your perfect rating with us, James!It's wonderful to see how much you appreciated your time at Sonesta ES Suites San Francisco Airport San Bruno! We want everyone to feel right at home at Sonesta ES Suites San Francisco Airport San Bruno. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay $30 to check on 1 hour early, put in upgraded room, tape holding carpet down, beds were old and room smelled.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 31, 2023
Michael, we regret to hear that your stay didn't meet your expectations. The issues you brought up, including concerns about early check-in fees, room condition and aroma, are not typical of our standard quality. We continually strive to ensure our guest's comfort and want to assure you these matters will be noted for our ongoing improvement efforts. We hope to have an opportunity to better serve you in the future.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large living space, with kitchenette, microwave, fridge and lots of cookware. Nice living room area. Quiet and comfortable. Spacious laundry room for families. We would definitely stay again.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 29, 2023
Kimberly, we are thrilled to hear that our spacious accommodations at the Sonesta ES Suites San Francisco Airport San Bruno with their well-equipped kitchenettes added comfort to your stay. We are also glad the quiet atmosphere and laundry facilities met your needs. It's wonderful to know that you would choose to stay with us again, and we look forward to welcoming you back in the future.

10/10 Excellent

Chulssang

Business traveler
Liked: Cleanliness, staff & service
Clean and consistent. Not bad for work travels.
Stayed 3 nights in Aug 2023
Response from Customer Service on Aug 29, 2023
Chulssang, it's excellent to hear that you found the Sonesta ES Suites San Francisco Airport San Bruno to provide the clean and consistent experience you were seeking during your work travels. We strive to offer the best service for our guests, and we're happy to have met your expectations. Thank you for choosing us, and we hope to welcome you back soon.