Ratings based on 760 Verified Reviews

3.5 out of 5
71% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2017
nice for the price ,good location, parking is tight smaller car best.
Comment from Hotel Management
May 24, 2017 by Guest Experience Manager, Hotel Management
Thank you for your review. We are happy that everything was to your liking, particularly that you enjoyed our affordability and great location. We look forward to welcoming you back again! Best wishes, Hotel Management
4 out of 5
Recommended
for Families
by A verified traveler from Seattle WA

A good bet for the price

Posted Apr 17, 2017
Cons: The room was in so-so condition
Location: Great area
Terrific staff. It is good value for a hotel close to the Marina.
Comment from Hotel Management
Apr 25, 2017 by Guest Experience Manager, Hotel Management
Hi, It's great to hear that you liked our location so much - we are ideally situated for visiting the Marina. We are always delighted to get positive feedback about our great team, so thank you for that. We hope to welcome you back the next time you visit the city! Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Cute hotel for cheap stay free parking & breakfast

Posted Apr 10, 2017
The way they resolved our issues was super generous and thoughtful! Our hot water wasn't working so the manager gave us a key to a new room so we could shower there. They also make sure that each car parks nicely and will make you re-park if it's not in the lines to prevent from a crowded lot. There's a pretty patio on the top floor, and the rooms are decorated nicely. Very splendid stay!! Comfy and enjoyable.
Comment from Hotel Management
Apr 17, 2017 by Guest Experience Manager, Hotel Management
Hi, We are just delighted to hear that you had a splendid stay with us! It's great to get your feedback, and we are very happy that you were so pleased with the way that the issues that you experienced were dealt with. Thank you for your understanding. Once our guest reports an issue to us, we like to think that we are very proactive in resolving it appropriately for them. We hope that you will visit us again when you are next in San Francisco! Best wishes, Hotel Management
3 out of 5
by A verified traveler

Be careful

Posted Mar 20, 2017
This hotel has only full,queen.king beds single room 1st and second floor, only 2 beds on 3rd floor for families, has stairs only, breakfast no place to sit have to carry food back to room.
Comment from Hotel Management
Mar 22, 2017 by Guest Experience Manager, Hotel Management
Thank you for choosing to stay with us recently, and for taking the time to leave your feedback. We are happy that you were reasonably pleased with your stay, albeit we do have limited space for breakfast. We hope that this did not inconvenience you too much, and that it will not affect your decision to stay with us again - we would love to welcome you back. Best wishes, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Utahhhh

Good value for San Francisco

Posted Mar 11, 2017
Pros: Office staff were very cooperative. Clearly explained wifi connection without being asked, and helped me print my plane ticket.
Cons: There was no general breakfast area, only a side of the office where juice, coffee, and pastries were available. But their space is very limited.
Location: It's San Francisco! What can't you do? But seriously, there's a bus stop right out front, perfect for leaving your car behind. Parking available too.
My room was quite small, but clean and well kept. The shower has an odd kind of valve but it worked fine. Bed was comfortable.
Comment from Hotel Management
Mar 15, 2017 by Guest Experience Manager, Hotel Management
Thank you for pointing out so many positive aspects of your recent stay with us; our wonderful staff, our clean, well-kept room and bathroom, our excellent location and our free internet. Thank you so much for your feedback, we hope to welcome you back to the hotel the next time you are in the city! Best wishes, Hotel Management
3 out of 5
by A verified traveler from London

Reasonable Value but could be better.

Posted Feb 25, 2017
Pros: Good choice of TV channels (e.g. sport) - quite location - fridge and microwave.
Cons: Better and more helpful behaviour from staff at the check in desk.
Location: Good location - within 10 minute walking distance of Fisherman's Wharf and excellent panoramic views of all the iconic bits of the bay area.
The Hotel was OK, but the behaviour of the staff at the check in desk was very disappointing. 1) I was given a very suspicious and uncomfortable welcome when I arrived to check in. The clerk was rather rude and did not deal with me in a welcoming manner. 2) When I reported that I could not get the shower or the coffee maker to work, I was not given a helpful reply. In the end I had to ask the maid to show me how the shower worked. A notice should be put in each room to show how the shower worked.
Comment from Hotel Management
Mar 17, 2017 by Guest Experience Manager, Hotel Management
We are very disappointed that our staff members did not provide the excellent level of customer service and care that they are known for, and we apologize for the fact that we did not assist you with the difficulties that you had in your room. We are happy that you enjoyed our wonderful location, and the amenities in your room, and we hope that you will give us an opportunity to restore your faith in us. We would love if you would stay with us again to experience the level of professionalism and hospitality that the vast majority of our guests receive. Thank you very much for your feedback. Best wishes, Hotel Management
3 out of 5
by A verified traveler

Posted Feb 22, 2017 on Hotels
It's a basic hotel. If you're just looking for a place to sleep and shower then it's okay for just that.
4 out of 5
by A verified traveler

Posted Feb 6, 2017 on Hotels
Found this Motel with private bathroom (some others at same price range have shared public bathroom). I got we I pay for, no complain. The whole Bay Area housing condition is horrible! The room I stay, has clean bedding sheet, and comfort bed. Just the bath towels in bathroom every day always keep as one white clean, one old, grey-offwhite.
3 out of 5
by ANTOINE

Just OK. Other places probably better.

Posted Jan 27, 2017 on Hotels
Front Desk- Crude. Didn't care. Detached. Could tell out was just a job. Room- Clean. Old. Very small. Not worth over $100 a night. Area- AWESOME! The neighborhood behind the hotel is outstanding. Bars, gyms, restaurants... only blocks from the bay. Loved it. Parking- Small. Very hard to leave. Drive in forward but must backout to busy Lombard Ave to get out.
4 out of 5
by kelly

This traveler left a rating score only Posted Jan 24, 2017 on Hotels