- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't be fooled this is a Dormitory not a Hotel
Upon initial arrival the hotel room was much smaller than anticipated from pictures posted on hotels.com There were no drawers to place clothes in, the closet was large enough for only a few items, there was no alarm clock, hairdryer, phone, coffee maker, refrigerator, or microwave. The window faced the adjacent building with no natural light. No luggage service was provided (even with the elevator out of service) and if your room was not ready upon arrival you would be charged $2/hr for the front desk to hold your luggage. Bed comfort was less than optimal as was the temperature control of the room. Even after placing a please provide service tag on our room door our room was not cleaned for 3 days. The only day housekeeping cleaned was the first day and upon our return from a day in the city there were NO towels or wash rags in our room. When we requested clean towels from the front desk in person we were met with rudeness, eye rolling, and a response of "Do you need them now?" For the lack of service provided by this establishment the cost should have been less than half of what was charged and they should be advertised as a dormitory or hostel not a hotel.