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Reviews of The Cartwright Hotel - Union Square BW Premier Collection

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 524 out of 1011 reviews" "
Rating 8 - Good. 318 out of 1011 reviews" "
Rating 6 - Okay. 96 out of 1011 reviews" "
Rating 4 - Poor. 35 out of 1011 reviews" "
Rating 2 - Terrible. 38 out of 1011 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Laiali

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at the Cartwright was nice overall. The rooms are very small but I’m sure that’s common in SF. Some of the outlets didn’t work so that was a bummer and the bathroom was very tiny. There were a few items in the room and places I noticed that were not as clean as I’d hoped but it was not anything terrible. Probably would not stay here again since there’s so many options in SF BUT it was still a nice experience as I still had fun on my trip with a place to sleep!
Stayed 3 nights in Mar 2024

6/10 Okay

Janice

Liked: Cleanliness
Disliked: Amenities
Clean and basic hotel room in a convenient location. Property conditions are in rough shape as it’s an old building but bathroom seemed recently updated. My room had a mild musty smell and it’s very loud at times with slamming doors and shouting in the hallway. The window unit is extremely disruptive when turned on. Overall it was an okay stay, I am not sure I would book here again. For the same price point and area, the King George hotel is a much more comfortable option.
Stayed 2 nights in Mar 2024
Response from Kevin Vossen, Assistant GM on Mar 12, 2024
Hi Janice. Thank you for giving our hotel a shot. We will inspect this room to see if there is anything we need to address for future guests. Our hotel is a 111 year-old boutique property and the rooms although charming, are small in size (bathrooms are compact). In regard to the property conditions, we are in the middle of our lobby renovation scheduled for completion by early April. We would love for you to try us out again after the common areas are upgraded. True, King George is in the general area but we are much closer, as in just steps from the famous Powell Cable Car Line. Two blocks can make a pretty significant difference in a small sized city like San Francisco. Take care and we hope to see you next time.

8/10 Good

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an enjoyable stay at the hotel. The staff was friendly and the room was nice.
Stayed 1 night in Mar 2024
Response from Kevin Vossen, Assistant GM on Mar 12, 2024
Hi Monica, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. I'm happy to hear you enjoyed your stay. We hope to see you again soon. Take Care!

10/10 Excellent

BRIDGET

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hotel staff were knowledgeable.
Stayed 4 nights in Mar 2024
Response from Kevin Vossen, Assistant GM on Mar 12, 2024
Hi Bridget, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for the perfect score. We appreciate it. Our location is fantastic, just steps from the cable car line and a short walk to Chinatown, North Beach, the Ferry Building, and other locations for guests to enjoy. Thanks also for recognizing our staff. Our team really tries to provide personalized service to all of our guests. It's great to hear when they are complimented. We hope to see you next time!

8/10 Good

Sue

Liked: Cleanliness, staff & service
The hotel was in traditional style which was charming. No food options & facilities probably improve with a spruce up.
Stayed 3 nights in Oct 2023
Response from Kevin Vossen, Assistant GM on Mar 12, 2024
Hi Sue, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thank you for the kind words. Our hotel does not have a restaurant but there are many food options in the area. Our lobby refresh should be complete by early April and it will be a nice upgrade for our guests to enjoy. Hopefully we will see you again on your next visit to the city. Take Care!

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience to shopping. The halls were darker than I would have liked. Staff very cordial and helpful.
Stayed 1 night in Mar 2024
Response from Kevin Vossen, Assistant GM on Mar 7, 2024
Hi Carol, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We have tried to address the hallway lighting by adding a few more pendant light fixtures to some of the halls. Thank you for complimenting our staff. We hope to see you next time. Safe Travels!

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's cute. The staff was very lovely
Stayed 4 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on Mar 7, 2024
Hi Sofia, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Cute is a word to describe our hotel. We are a boutique property with smaller rooms and we don't have the feel of a standard chain hotel. Thank you for noticing our staff. Our team does their best to provide genuine, personalized service to all our guests. We hope to accommodate you on your next trip to San Francisco. Safe Travels!

8/10 Good

Valeriya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on Mar 7, 2024
Hi Valeriya, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate you for taking the time to leave a review. Take Care!

10/10 Excellent

Richard

Stayed 5 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on Mar 27, 2024
Hi Richard, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We love the 5/5 review. Take care and we hope to see you next time. Cheers!

10/10 Excellent

Spril, Fresno

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I go to San Francisco a lot for surgeries, and every hotel I’ve stayed in there was no parking nearby. It cost so much to stay there and it was kind of like a community bathroom or stairs no elevator and no one was really there to help me with anything but here they had an elevator everything was in walking distance, there was a parking garage right next-door that did overnight parking which was perfect
Stayed 2 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on Mar 7, 2024
Hi Spiril, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. I'm happy to hear that we we fit what you needed for your stay. Parking can be very pricey in the city and we make sure to keep our parking rates affordable in comparison to the other downtown hotels. Thanks for the kind review. Take Care!

8/10 Good

Katherine

Liked: Staff & service
Stayed 5 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on Feb 28, 2024
Hi Katherine, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate you taking the time to leave a review. Cheers,

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, friendly and accommodating staff, highly recommend.
Stayed 3 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on Feb 28, 2024
Hi Jill, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thank you very much for the kind words. I am happy you enjoyed your time at our hotel. We hope to see you on your next visit to San Francisco. Safe Travels!

2/10 Terrible

Amy

Disliked: Amenities, property conditions & facilities
The entire building is a construction site, which was never mentioned in its Expedia description. There are torn-up sills and metal pipes exposed in the dark hallways, and the tiny room I was given is just a few feet from a large wall, so no view or natural light. What a complete travesty of a reservation.
Stayed 1 night in Feb 2024
Response from Kevin Vossen, Assistant GM on Feb 28, 2024
Hi Amy. On behalf of our hotel and team I apologize that we did not meet your expectations. We are trying to be as transparent as possible regarding the lobby renovation and façade painting taking place. The work is not taking place all over the hotel, rather the lobby, façade, and certain front facing rooms are the areas of focus. I am truly sorry for any disruption you encountered. Please reach out if we can be of any assistance. Sincerely,

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great Staff. Beautiful old hotel.
Stayed 2 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on Feb 28, 2024
Hi Chad, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We are very appreciative of your compliment to our staff. The Cartwright is a 110 year-old boutique hotel Although updated we have kept a lot of the original feel and spirit from a different era. Come back anytime! Safe Travels!

10/10 Excellent

Thomas, Moorpark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice boutique hotel. The are is OK. Its San Francisco with street problems all about. This hotel was very nice. Old but just perfect for my stay.
Stayed 5 nights in Jan 2024
Response from Kevin Vossen, Assistant GM on Feb 28, 2024
Hi Thomas, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate you taking the time to leave a review and thanks for the perfect score. It's good to see our hotel fulfilled your expectations. Our area is safe. The San Francisco street conditions have been documented in detail (overblown in my opinion). There are some issues concentrated in specific areas, problems all about is not 100% accurate. However, it is nice to hear when guests like yourself are happy and satisfied. Safe Travels!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Greater older hotel that has been renovated. I enjoyed my stay.
Stayed 2 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on Feb 27, 2024
Hi Paul, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. I'm happy to hear you enjoyed your stay. Our boutique hotel is not for everyone but the Cartwright is a great choice for those that can appreciate an older, original property (with renovations of course). Safe travels and come back anytime!

10/10 Excellent

Cristina, North Massapequa

Stayed 2 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on Mar 27, 2024
Hi Monica, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate the perfect score. Safe Travels!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was very kind and was ready to help at all times
Stayed 9 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on Feb 26, 2024
Hi David, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We love the great review and appreciate the compliments. Our staff tries their best to provide genuine customer service. Thank you for noticing, we will be sure to share your review with our desk team. Safe Travels!

10/10 Excellent

Melody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very walkable. Area well taken care of and clean. Tiny room, but we didn't spend a lot of time there
Stayed 3 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on Feb 26, 2024
Hi Melody, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate your kinds words. True our rooms are tiny but our great location and value make up for this. We are not the right hotel If room size is a main factor in deciding where to stay. I'm happy we were a good fit for you. Come back anytime!

8/10 Good

Kennedy

Stayed 3 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on Mar 27, 2024
Hi Kennedy, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We hope to accommodate you again sometime. Take care and Safe Travels!

10/10 Excellent

Elizabeth Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on Feb 26, 2024
Hi Elizabeth Mary, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for the perfect score. Safe Travels!

8/10 Good

SIN JIN, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kevin Vossen, Assistant GM on Feb 19, 2024
Hi Sin Jin, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay resort/urban fees. We appreciate the good review. Take care and safe travels! Cheers,

10/10 Excellent

Jennifer

Traveled with family
Great little place to stay , very central to everything. Nice staff . Got a day pass for bus and tram . Excellent way to explre
Stayed 3 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on Feb 14, 2024
Hi Jennifer, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay resort/urban fees. I'm happy to hear you enjoyed your visit. Our boutique hotel is not for everyone but it you want to experience something other than a typical chain brand we are a great little place to try. The MUNI passports are a fantastic value, unlimited rides on buses, trains and cable cars. I highly recommend getting a pass to use and explore the city. Come back anytime. Safe Travels!

10/10 Excellent

Svitlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet, clean
Stayed 1 night in Feb 2024
Response from Kevin Vossen, Assistant GM on Feb 14, 2024
Hi Svitlana, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay resort/urban fees. We appreciate your for taking time to leave a review and a perfect score. Take care and we hope to accommodate you again sometime. Cheers,

10/10 Excellent

Khylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very nice and welcoming staff, near a lot of stores and dining options.
Stayed 4 nights in Feb 2024
Response from Kevin Vossen, Assistant GM on Feb 14, 2024
Hi Khylan, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay resort/urban fees. It's great to hear you enjoyed your visit. We appreciate the perfect score and compliments of our staff, cleanliness, and location. Safe Travels!

8/10 Good

Jennifer Jarrett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy hotel to get to. Small but has everything and enough space for two people. The makeup closet with light and stool was a cool feature. I would stay again.
Stayed 1 night in Jan 2024
Response from Steven Viscio, GM on Feb 2, 2024
Hi Jennifer, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort/urban fee. I am glad you found the space suitable for two. As a quintessential boutique hotel, built over 100 years ago, our rooms are small. Our designer made use of our large closets to add the makeup area. Cheers,

10/10 Excellent

Hailey, Travis Afb

Traveled with partner
Liked: Staff & service, amenities
Could use better air conditioning but overall it was good.
Stayed 2 nights in Dec 2023
Response from Steven Viscio, GM on Feb 2, 2024
Hi Hailey, Thank you for taking the time to review the Cartwright Hotel Union Square, where you never pay a resort/urban fee. We love getting those perfect scores. Glad you were able to overlook the PTAC window units. As technology improves we look to upgrade the units over time. Cheers,

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got an upgrade for a Junior Suite was very spacious and clean with a big bathroom and separate living room Thank you to the lady on front desk Our new favorite hotel in SF
Stayed 2 nights in Jan 2024
Response from Steven Viscio, GM on Jan 22, 2024
Hi Judith, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort/urban fee. We are glad our front desk could extend an upgrade. We look forward to seeing you on your next trip. Cheers,

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Steven Viscio, GM on Jan 22, 2024
Hi Wendy, Thank you for taking the time to review the Cartwright Hotel Union Square, where you never pay a resort/urban fee. We love to see those perfect scores. Cheers,

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to so many attractions in San Francisco and is a great base of operations for a trip.
Stayed 3 nights in Oct 2023
Response from Kevin Vossen, Assistant GM on Jan 14, 2024
Hi Ashish, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for the perfect score. Sincerely,

10/10 Excellent

Andres

Stayed 5 nights in Dec 2023
Response from Kevin Vossen, Assistant GM on Jan 14, 2024
Hi Andres, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for the perfect score. Sincerely,

8/10 Good

Navid

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Kevin Vossen, Assistant GM on Jan 14, 2024
Hi Navid, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for the good score. Sincerely,

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I travel to SF every xmas for a party. I have stayed at this hotel several times. It is not the fanciest of hotels, but it is clean and pleasant. They have everything you need for a few nights stay and they are very close to the trolley line and Union Square. I would recommend this hotel for business travelling or a short stay up to 4 nights.
Stayed 4 nights in Dec 2023
Response from Kevin Vossen, Assistant GM on Jan 14, 2024
Hi Karen. Thanks for staying at The Cartwright Hotel Union Square, where you never pay a resort fee. Thank you for being a repeat guest. We are happy to be your hotel of choice in San Francisco. You did a pretty good job describing our property. We are not the fanciest but we are a well located, clean 3-star hotel with a friendly staff. We hope to see you again for next year's party. Safe Travels!

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities
great location and perfect walking distance to places
Stayed 2 nights in Dec 2023
Response from Kevin Vossen, Assistant GM on Jan 14, 2024
Hi Samantha, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for the perfect score. Sincerely,

8/10 Good

Gema

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Kevin Vossen, Assistant GM on Jan 14, 2024
Hi Gema, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for the good score. Sincerely,

10/10 Excellent

Eduardo

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación ! Cerca de china town , plazas , restaurantes ,
Stayed 5 nights in Dec 2023
Response from Kevin Vossen, Assistant GM on Jan 14, 2024
Hi Eduardo, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for the perfect score. Sincerely,

10/10 Excellent

Danial

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the pet policey
Response from Kevin Vossen, Assistant GM on Feb 14, 2024
Hi Danial, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay resort/urban fees. We are a pet friendly hotel, at no extra charge. This is definitely a plus if you are bringing your pet along for a trip. We hope to see you next time. Safe Travels!

10/10 Excellent

Teriza

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in Dec 2023
Response from Kevin Vossen, Assistant GM on Jan 14, 2024
Hi Teriza, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for the perfect score. Sincerely,

10/10 Excellent

Andres

Stayed 2 nights in Nov 2023
Response from Kevin Vossen, Assistant GM on Jan 14, 2024
Hi Andres, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for the perfect score. Sincerely,

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the Cartwright to be an older hotel, you’d never know due to the room updates. Terrific bed, a soothing shower with great pressure, and all around a quiet and comfortable stay.
Stayed 5 nights in Nov 2023
Response from Kevin Vossen, Assistant GM on Jan 14, 2024
Hi Jason, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for the perfect score. We're glad you enjoyed your stay! Sincerely,

8/10 Good

Palminder

Budget hotel that serviced it's purpose,close to shopping ,transit, entertainment
Stayed 2 nights in Nov 2023
Response from Steven Viscio, GM on Nov 29, 2023
Hi Palminder, Thank you for being our guest at the Cartwright Hotel Union Square and taking the time to provide us with a concise review. We are glad you were able to take advantage of our safe and central location. We are definitely soft on your budget, especially when you consider we don't have any resort fees. Cheers,

8/10 Good

Ahmad

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Steven Viscio, GM on Nov 29, 2023
Hi Ahmad, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thank you so much for the great score. Cheers,

10/10 Excellent

Ryoki

Stayed 2 nights in Nov 2023
Response from Steven Viscio, GM on Nov 29, 2023
Hi Ryoki, Thank you for staying at the Cartwright Hotel Union Square. At the Cartwright, you never pay a resort or urban fee. We appreciate the perfect score. Cheers,

8/10 Good

Christopher

Traveled with group
Liked: Cleanliness, property conditions & facilities
Good value
Like a small European hotel rooms are simple but tasteful with walk in showers and huge closets.great location and value
Stayed 1 night in Nov 2023
Response from Kevin Vossen, Assistant GM on Nov 30, 2023
Hi Christopher. Thanks for staying at The Cartwright Hotel Union Square where you never pay a resort fee. Your description is pretty spot on for our hotel. The Cartwright is a 110 year-old boutique hotel and our rooms (in size) are akin to smaller more compact accommodations you would find in a European city/boutique property. Thanks for pointing out our great location and value. We are very central in downtown San Francisco, just steps from the Powell Cable Car Line. A good portion of our queen rooms have the larger closets with nice size vanity. However, our lower priced queen option generally does not have this feature. Guests are always welcome to place a request for certain rooms and we do our best to accommodate. Thanks again for staying with us. Cheers!

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service
Nice place to rest your head, older hotel with small rooms. Safe area great for exploring the city
Stayed 4 nights in Nov 2023
Response from Kevin Vossen, Assistant GM on Nov 30, 2023
Hi David, thanks for staying at The Cartwright Hotel Union Square where you never pay a resort fee. We appreciate the review. It's refreshing to hear "safe area" in reference to our location. Hopefully the perspective of San Francisco will tilt towards a more balanced view sometime soon. Our area is definitely safe and we are an amazing starting point to get out and explore the city. Thanks again and come back anytime. Safe Travels!

2/10 Terrible

alexander

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is conveniently located to Union Square. Hotel was dark and dirty; ants crawling around on shabby rugs in the lobby. I requested that my room be cleaned (must provide 24 hours notice AND request it yourself), and it took two days for my room to be cleaned. Some of the hotel staff is completely unprofessional, and at one point, harassed a colleague of mine because of a PRIVATE conversation he was having. The staff pursued both my colleague and me into the street badgering us for our room number because "a guest" complained about a conversation we were having, which was completely innocent and irrelevant to anyone else. They literally tried to intimidate us based on something overheard (wrongly, I might add) by a "Karen" who didn't have the guts to say something herself. Mind you, I stayed here a week and this is how the staff acted. It was so ridiculous that it was surreal. This place gets an "F" in the customer service category. Meanwhile, people were slamming doors all night which rattled the walls down the entire hallway. Where was Karen then? Will not return. This truly was a "get what you pay for" scenario. I've stayed in classier hostels.

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing ! Josh is very hospitable and made us feel more than welcomed our entire stay. A little renovation should be considered for rooms but over all well stay here again
Stayed 2 nights in Nov 2023
Response from Steven Viscio, GM on Nov 15, 2023
Hi Marco, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. We appreciate you for acknowledging Josh. He is a gem and treats guests with authentic service. We look forward to seeing you next time. Cheers,

10/10 Excellent

Kathy

Stayed 2 nights in Nov 2023
Response from Kevin Vossen, Assistant GM on Jan 14, 2024
Hi Kathy, Thank you for choosing to stay at the Cartwright Hotel Union Square, where you never pay a resort fee. Thanks for the perfect score. Sincerely,

10/10 Excellent

Sierra

Stayed 1 night in Nov 2023
Response from Steven Viscio, GM on Nov 15, 2023
Hi Sierra, Thank you for providing the Cartwright Hotel Union Square with a perfect 10. We hope you took full advantage of our central location. I am sure you were also happy to avoid paying any resort or urban fees.Cheers,

8/10 Good

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 2 nights in Nov 2023
Response from Steven Viscio, GM on Nov 15, 2023
Hi Yan, Nice review!Cheers,