Ratings based on 2,626 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean little place to sleep.

Posted May 22, 2017
Firstly great location just a short walk to lots of public transport. Room was actually bigger than i expected having read a few reviews however bathroom is quite small. That being said the shower itself has some room so you wont be knocking your elbows. The heater didnt work at all the first night we told staff who were friendly and they fixed it but even then it waa off and on. Some nights it was hissing loud enough to wake us. We couldnt hear any neighbours but the street noise can be loud, cable cars mostly not voices or parties, i assume thats normal for san fran. Overall bed was comfy, room was clean bathroom too, shower pressure was good. I would consider staying again.
3 out of 5
Recommended
for Everyone
by A verified traveler from sutter st. san fransisco

Location good for walking everywhere.

Posted May 19, 2017
Hotel has charm . Ask for refurbished room on top floor so no one is above you as the hotel is not sound proof. Staff is excellent. Tony, Nancy, Kevin and Josh were all very helpful
Comment from Hotel Management
May 20, 2017 by Ronnie N., Hotel Management
Hello Carol! Thank you so much for your great feedback! I will be sure to share this with all of our team. Have a great day! Cheers.
5 out of 5
Recommended
for Everyone
by A verified traveler

Remodeled hotel in great location

Posted May 16, 2017
Very comfortable with city view. Close to sites, restaurants, park & various transportation
Comment from Hotel Management
May 16, 2017 by Ronnie N., Hotel Management
Hello! Thank you very much for the great feedback! I am glad you had a good stay with us. Cheers!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice room, although for small.

Posted May 15, 2017
Pros: Location, location, location
Cons: larger bathrooms?
Location: Located in Union Station close to everything. Trolley stop, Walgreens and starbucks right across the street!
Staff was pleasant, the room was clean. The room was small, very hard to navigate for two people.
Comment from Hotel Management
May 17, 2017 by Ronnie N., Hotel Management
Hello. Thank you very much for your feedback and review of our hotel. We do apologize for the size of the bathrooms but we are a boutique hotel. I am glad you were able to enjoy the rest of your stay. Have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Very quiet at night.

Posted May 11, 2017
Cons: Parts of the hotel are still under renovation. Our room had already been done. Nice!
Location: Perfect location near Union Square and Sears restaurant.
Quiet at night. Double blinds kept out light. Excellent king bed. So slept well. Recommend suites. So close to good eateries and all night diner. Can walk to Museum of Modern Art. Theater with plays and improvs across the street.
Comment from Hotel Management
May 16, 2017 by Ronnie N., Hotel Management
Hello Hunter, thank you so much for your feedback and for staying with us! We are glad you were able to enjoy one of our renovated rooms. Have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, NZ

Great location

Posted May 10, 2017
We chose this hotel because of the proximity to the train station. Thank goodness my bags weren't that heavy because the hill got pretty steep! The hotel was so close to Union Square - great for shopping, the tour buses. It wasn't too far from Fishermans wharf but the hills - phew!! It's an older hotel but they were in the process of renovating it. Our room was fine and very comfortable
Comment from Hotel Management
May 16, 2017 by Ronnie N., Hotel Management
Hello Vanessa! Thank you so much for your feedback. We truly appreciate it! I will be sure to share this with our team. Cheers!
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, California

Nice Hotel in a Great San Francisco Location

Posted May 8, 2017
Pros: Location, price, friendliness of the staff. Clean.
Cons: The hotel is fine the way it is.
Location: It's in Union Square, the shopping and tourist heart of the City. Public transportation to other areas is convenient.
The front desk upgraded me to a queen bed and larger room without additional charge. I never even occurred to me to ask. Basically, I used the hotel to sleep, shower and rest. It did the job. I've been to San Francisco many times. The homeless are always a shock, but they seem to be everywhere nowadays.
Comment from Hotel Management
May 9, 2017 by Ronnie N., Hotel Management
Hello Dennis! Thank you very much for staying with us and for your great feedback. I am happy you enjoyed your stay with us. Have a great day! Cheers.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2017
Great location, very clean rooms, bathrooms a bit small.
Comment from Hotel Management
Apr 27, 2017 by Ronnie N., Hotel Management
Hello. Thank you so much for your feedback! Cheers.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and quiet hotel in convenient location

Posted Apr 25, 2017
Pros: Nice lobby, comfortable rooms and great location.
Cons: I was fine with the ceiling fan since it was springtime but I imagine it can get really hot in the summer without AC.
The Cartwright is located extremely close to Union Square and it is super easy to hop on the public transit close by. The room was not super fancy but very clean and quiet. Reasonably priced for such a pricey city.
Comment from Hotel Management
Apr 27, 2017 by Ronnie N., Hotel Management
Hello. Thank you very much for your review. I do apologize for the non-ac rooms, we are addressing our non-AC rooms with our renovation. I am glad you enjoyed the rest of your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Great staff, and well located!

Posted Apr 19, 2017
Yes the rooms are small but you can tell they are small to keep the integrity of the building structure. It's actually really cool, it's obviously a very old building yet all the rooms are totally modern on the inside. Really nicely decorated! The staff were also so welcoming and helped us find activities to do. At the end of the trip we were really happy we chose Cartwright because we could walk to all the major tourist spots, and every evening we would take a walk around Union Square and get dinner. Would absolutely come again!
Comment from Hotel Management
Apr 20, 2017 by Ronnie N., Hotel Management
Hello Brinn! Thank you for your wonderful feedback and for staying with us at The Cartwright! I will be sure to share this with our team. Have a great day! Cheers.