Ratings based on 2,675 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel in a great location

Posted Jul 25, 2017
Pros: Convenience, cleanliness, price/value
Location: You can get anywhere from Union Square. It's a very walkable city.
Yes, I know hotels in downtown SF are expensive. That's a given. But this hotel is, to me, still a pretty good deal. My room was small, yes, but it had been remodeled and was very modern with a very nice (if somewhat small) bathroom that was perfectly fine for my needs. The bed was comfy and the room temperature was easy to control. The location is great. There's no restaurant onsite but there is a very good diner right next door and plenty of other options within easy walking distance. It's a very convenient spot and it's certainly cheaper than the other name brand hotels nearby.
2 out of 5
by A verified traveler from SC

Misleading

Posted Jul 21, 2017
Pros: staff was friendly and helpful
Cons: Describe to perspective customers the real type of accommodations (2 star)
This hotel should be rated 2 stars hotel had exposed plumbing, exposed wiring, small rooms, tiny baths, poor quality painted walls. All pictures of rooms and hotel rating are misleading.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington State

Nice Place to Refresh in a Great Location

Posted Jul 21, 2017
This small hotel has a great deal of charm with a small but well-looked-after lobby and comfortable rooms. The front desk staff were kind and affable, offering to help in any way they could. My room wasn't huge but it didn't feel small; they made great use of space. However, the best attribute is the location. Only a few blocks from Union Square, much of what you want to see is within 20 minute walking distance, which is great if you like to walk cities like I do. All in all, I really enjoyed my stay and it is on my list of places to stay when I come back to San Francisco.
Comment from Hotel Management
Jul 21, 2017 by Ronnie N., Hotel Management
Hello Adam. Thank you very much for staying with us at The Cartwright Hotel. We are very happy you enjoyed your stay with us and that you took advantage of our amazing location here in San Francisco. I will share this with our team. Have a great day! Cheers.
2 out of 5
by A verified traveler

Misleading

Posted Jul 17, 2017
Pros: Staff was friendly, location good.
This is more like a 2 star, definitely not a 4 star. Hotel pictures are misleading. Painted over interiors, exposed plumbing, mismatched furnishing, small rooms.
Comment from Hotel Management
Jul 18, 2017 by Ronnie N., Hotel Management
Hello Johnny. We apologize for not exceeding your expectations. I do thank you for the feedback as we will go over these issues you have pointed out. Have a great day! Cheers.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lake Elsinore CA

Posted Jul 11, 2017
Thank you I will recoment for who want visit San Francisco for first time
Comment from Hotel Management
Jul 12, 2017 by Ronnie N., Hotel Management
Hello Heydi! Thank you so much for the great comments. We are glad you had a great stay. I will be sure to share this with our team.
4 out of 5
Recommended
for Everyone
by A verified traveler from idaho

Posted Jul 10, 2017
Pros: easy access to do shopping, restaurants and stores.
Cons: carpeting, lighting, narrow hallway and no restaurant inside the hotel.
staff are nice and friendly. checking in and out were fast. hotel location is good, easy access for shopping and restaurants. the only thing I would recommend is hopefully they will build a restaurant inside the hotel and some upgrades with carpeting, lighting and hallways were kind of narrow.
Comment from Hotel Management
Jul 12, 2017 by Ronnie N., Hotel Management
Hello Rowe. Thank you for your great feedback on your recent stay with us. We value your comments as this will help us with future guests. Have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great location

Posted Jul 9, 2017
Pros: It's location
Cons: Nothing
Hotel is at the heart of the city. Location is accessible by public transportation.
Comment from Hotel Management
Jul 12, 2017 by Ronnie N., Hotel Management
Thank you so much for your feedback! Have an amazing day!
5 out of 5
Recommended
for Everyone
by A verified traveler from Pioneer, CA

Close to everything!!!!

Posted Jul 2, 2017
Pros: friendly staff clean room
Cons: Some of the outlests for the cell phone didnt work.
Location: Center of all you need.
I enjoyed this hotel. It was close to Chinatown, cable car,BART, and shopping. My granddaughter had a 3 day workshop at FIDM we could get their in minutes. The room was small but was all we needed. Yes I would stay again.
Comment from Hotel Management
Jul 4, 2017 by Ronnie N., Hotel Management
Hello Kathie. Thank you very much for your great review! I am very happy you enjoyed your stay with us. We look forward to having you back with us! Have a great day!
3 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Handy location and close to almost everything

Posted Jun 26, 2017
It's a nice old hotel. We dont mind about the renovation that was going on when we stayed there. The only concerned was the air conditioning that make a lot of noise, it was really loud.
Comment from Hotel Management
Jun 28, 2017 by Ronnie N., Hotel Management
Hello Cecilia. Thank you for your feedback on your recent stay. We apologize for the noisy AC unit but we are happy you were able to enjoy the rest of your stay even with our renovation. Have a great day! Cheers.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice boutique hotel in great location

Posted Jun 20, 2017
Stayed here for 5 nights. Great convenient location. Small-ish room but very nice. Staff were great and friendly.
Comment from Hotel Management
Jun 22, 2017 by Ronnie N., Hotel Management
Hello and thank you so much for your feedback! We are glad you enjoyed your stay with us! Have a great day! Cheers.