Ratings based on 2,646 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice boutique hotel in great location

Posted Jun 20, 2017
Stayed here for 5 nights. Great convenient location. Small-ish room but very nice. Staff were great and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Great Location

Posted Jun 9, 2017
Pros: Location & was quiet
Cons: A bar fridge.
Location: Great location ....easy walk to Union Sq, shops, restaurants
Newly renovated room. Quiet, was to the back of the building. No bar fridge though & the bathroom was crazy tiny! Staff & check in was a pleasant experience. Easy walk to Union square, shops & restaurants. Would stay there again.
Comment from Hotel Management
Jun 13, 2017 by Ronnie N., Hotel Management
Hello Mena. Thank you very much for staying with us and for your review. We apologize we did not exceed your expectations. I am happy you did enjoy the location and our team. Have a great day! Cheers.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2017
Pros: location, service, staff and cleanliness
Cons: my room was noisy at night (817)
Location: everything is within walking distance
in center of the action. walking distance to everthing
Comment from Hotel Management
Jun 13, 2017 by Ronnie N., Hotel Management
Hello. Thank you so much for your feedback. We appreciate it and we are glad you enjoyed your stay. Have a great day! Cheers.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Very good older property

Posted Jun 6, 2017
Pros: Several very good old school diners in the area, including one right next door. Also a 7-11 across the street if you need something cheap and fast.
Location: If you take a city tour try one of the smaller companies that use authentic 1970s Volkswagen vans. Had a great experience with "Painted Ladies" tour.
I wanted a hotel within walking distance to City Center Plaza. The reviews on hotels close to that area were poor, complaining of too many homeless and mentally ill people walking around. So I tried the Cartwright which is closer to Union Square. Price and reviews were good but it was a somewhat farther walk. Turned out to be an excellent hotel with fewer homeless wandering around.
Comment from Hotel Management
Jun 7, 2017 by Ronnie N., Hotel Management
Hello Michael! Thank you very much for your feedback and for staying with us at The Cartwright Hotel. We are happy our location worked out for you. Have a great day! Cheers.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted May 29, 2017
Amazing location!!! So many things to walk and see and do close to the hotel. Walking distance to the Wharf, easy access off BART from the airport. Easy commute on city transit to AT&T Park. Lots of great restaurants and nightlife nearby. Room was very clean and fresh and perfect for the trip and staff was helpful with all questions.
Comment from Hotel Management
Jun 2, 2017 by Ronnie N., Hotel Management
Hello. Thank you very much for staying with us and for your great feedback on The Cartwright Hotel. We are happy you were able to enjoy your stay and took advantage of our great location. I will be sure to share this with our team. Have a great day! Cheers.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean little place to sleep.

Posted May 22, 2017
Firstly great location just a short walk to lots of public transport. Room was actually bigger than i expected having read a few reviews however bathroom is quite small. That being said the shower itself has some room so you wont be knocking your elbows. The heater didnt work at all the first night we told staff who were friendly and they fixed it but even then it waa off and on. Some nights it was hissing loud enough to wake us. We couldnt hear any neighbours but the street noise can be loud, cable cars mostly not voices or parties, i assume thats normal for san fran. Overall bed was comfy, room was clean bathroom too, shower pressure was good. I would consider staying again.
Comment from Hotel Management
Jun 2, 2017 by Ronnie N., Hotel Management
Hello. Thank you very much for the feedback and staying with us at The Cartwright Hotel. We apologize for the heater issues. If you do come back we look forward to exceeding your expectations the next time. Have a great day!
3 out of 5
Recommended
for Everyone
by A verified traveler from sutter st. san fransisco

Location good for walking everywhere.

Posted May 19, 2017
Hotel has charm . Ask for refurbished room on top floor so no one is above you as the hotel is not sound proof. Staff is excellent. Tony, Nancy, Kevin and Josh were all very helpful
Comment from Hotel Management
May 20, 2017 by Ronnie N., Hotel Management
Hello Carol! Thank you so much for your great feedback! I will be sure to share this with all of our team. Have a great day! Cheers.
5 out of 5
Recommended
for Everyone
by A verified traveler

Remodeled hotel in great location

Posted May 16, 2017
Very comfortable with city view. Close to sites, restaurants, park & various transportation
Comment from Hotel Management
May 16, 2017 by Ronnie N., Hotel Management
Hello! Thank you very much for the great feedback! I am glad you had a good stay with us. Cheers!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice room, although for small.

Posted May 15, 2017
Pros: Location, location, location
Cons: larger bathrooms?
Location: Located in Union Station close to everything. Trolley stop, Walgreens and starbucks right across the street!
Staff was pleasant, the room was clean. The room was small, very hard to navigate for two people.
Comment from Hotel Management
May 17, 2017 by Ronnie N., Hotel Management
Hello. Thank you very much for your feedback and review of our hotel. We do apologize for the size of the bathrooms but we are a boutique hotel. I am glad you were able to enjoy the rest of your stay. Have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Very quiet at night.

Posted May 11, 2017
Cons: Parts of the hotel are still under renovation. Our room had already been done. Nice!
Location: Perfect location near Union Square and Sears restaurant.
Quiet at night. Double blinds kept out light. Excellent king bed. So slept well. Recommend suites. So close to good eateries and all night diner. Can walk to Museum of Modern Art. Theater with plays and improvs across the street.
Comment from Hotel Management
May 16, 2017 by Ronnie N., Hotel Management
Hello Hunter, thank you so much for your feedback and for staying with us! We are glad you were able to enjoy one of our renovated rooms. Have a great day!