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Reviews of The Donatello

3.5 out of 5
The Donatello
501 Post St, San Francisco, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 697 out of 1005 reviews" "
Rating 8 - Good. 229 out of 1005 reviews" "
Rating 6 - Okay. 49 out of 1005 reviews" "
Rating 4 - Poor. 19 out of 1005 reviews" "
Rating 2 - Terrible. 11 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning ladies were extremely nice!
Stayed 3 nights in Apr 2024

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, amenities
Bell boys were great very helpful.
Stayed 3 nights in Apr 2024

4/10 Poor

James

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the lounge on the top floor was spectacular. The stay was ok but we were in a room with a window that had a broken hook or clasp so had a 1" gap without closing. Between a concert ending (at August Hall) and the garbage and EMS trucks wailing all night it was unbearable. When reporting this at 6am I was just given a shrug and a question as to what time I was going to check out.
Stayed 2 nights in Apr 2024

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD
Stayed 2 nights in Apr 2024

10/10 Excellent

Bryan, Buckeye

Nice hotel, things were clean and the staff was friendly.
Stayed 2 nights in Apr 2024

8/10 Good

Singpa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Apr 2024

10/10 Excellent

Nelida, Surprise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping staff on the 7th floor was amazing!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jing

Stayed 4 nights in Apr 2024

8/10 Good

Natasha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was on a very noisy corner. Loud music coming from street late into the night, all 3 nights of stay. A sound machine in room would come in handy for those rooms that are street side. Otherwise, kitchenette was very convenient.
Stayed 3 nights in Apr 2024

10/10 Excellent

Yara, Kissimmee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Yee Yee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is $50 tax, plus tips every time when you need your car (in and out privilege) ONLY Valet.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Paris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff was amazing! They accommodated out needs and were on top of everything! The hotel was so beautiful and clean. The only thing was this hotel is not in a very safe area of town, especially with children.
Stayed 3 nights in Mar 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay
Stayed 3 nights in Mar 2024

8/10 Good

Brigid

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff !!!
Stayed 4 nights in Mar 2024

10/10 Excellent

jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location only disappointing thing was very noisy outside at night.
Stayed 3 nights in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with a comfy bed, decent table, chairs, closet, and bathroom. Very good blinds. I liked the filtered water dispenser in the lobby. Equipment in the gym was good for me, but the TVs in the gym I could not get to work.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Jeremy, BROOMFIELD

Liked: Cleanliness, staff & service, property conditions & facilities
For the price, this is an outstanding stay at a convenient location. Decent amenities, including jacuzzi and rooftop club room, but you're not paying for any unnecessary amenities or frills. Wonderfully friendly staff. The neighborhood is "transitional"--halfway between Neiman Marcus and the Tenderloin. If you cannot tolerate homeless or struggling people near your hotel, don't stay here, and don't visit a modern American city.
Stayed 3 nights in Mar 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here many times and will continue. Friendly staff, clean, great location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Aidan, Erskineville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean, in a central location this is a great hotel!
Stayed 2 nights in Mar 2024

8/10 Good

DAVID, woodstock

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just average. Nothing special
Stayed 7 nights in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Raluca

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and really nice hotel, close to everything I needed.
Stayed 4 nights in Mar 2024

4/10 Poor

Gregory

Business traveler
Disliked: Amenities, property conditions & facilities
Limited access to fitness facility, which is bare-bones. Rooms are tired, as is the overall feel of the place.
Stayed 2 nights in Mar 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Efficient and friendly staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

John, Fort Worth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress and bed frame too noisy.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sheryl, Scottsdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem near Union Square- huge rooms, all suite, so great to have a living room, microwave, fridge, dishes and glassware. Complimentary coffee each morning on roof deck. Great desk area for working. Very walkable to many restaurants , BART, cable car, shopping. friendly staff with lots of recommendations
Stayed 3 nights in Mar 2024

10/10 Excellent

Douglass

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Kwadwo

Stayed 3 nights in Mar 2024

10/10 Excellent

Aymane

Traveled with family
Amazing
Stayed 2 nights in Mar 2024

10/10 Excellent

falon

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Matthew Miyasato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent
Stayed 5 nights in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Vardan

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Mar 2024

10/10 Excellent

Stefan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and really liked the room which was spacious and well appointed. One improvement would be to replace the carpet on all floors.
Stayed 2 nights in Feb 2024

8/10 Good

Marjorie

Business traveler
Liked: Cleanliness, staff & service, amenities
Wonderful service, lovely top floor spa/lounge area. Great convenient location, the only thing I would rate as average is the rooms- they were fine, but felt they needed some updating in terms of decor. Otherwise everything was great.
Stayed 4 nights in Feb 2024

10/10 Excellent

Syed

Traveled with family
Liked: Amenities
Very nice hotel in a good part of San Francisco. All the big stores are very close by. There are restaurants around the area. You can walk everywhere with in 2/3 blocks. Big rooms with Microwaves, mini refrigerator, some plates/ bowls/ cups/mugs and utensils. We got other building View which was nice. Very friendly stuffs. So no complaints.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent location for our tourist trail and just so convenient for the cable cars. Really enjoyed our stay and have nothing but praise for the staff, all of whom could not have been more helpful!
Stayed 3 nights in Feb 2024

10/10 Excellent

Loralei Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Elon

Stayed 2 nights in Feb 2024

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place to stay for a couple of days, and good location to explore the city. Very clean and convenient. Nice staff. You can hear some noise from outside, but nothing that kept us up at night. We would happily stay there again next time we are in San Francisco.
Stayed 5 nights in Jan 2024

10/10 Excellent

Mitchell, Beachwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms are more spacious than most in San Francisco and include a loveseat or couch. The property has unique amenities on the rooftop, including an indoor lounge, a small, hot tub indoors, and an area to walk around and view the city outside.
Stayed 3 nights in Dec 2023

10/10 Excellent

Fernando

Liked: Cleanliness, amenities
Really clean and a beautiful view. Day and night.
Stayed 2 nights in Dec 2023

10/10 Excellent

Alfredo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice and clean but the area is not as safe and clean
Stayed 2 nights in Jan 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kirsteen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely. Our room was large and airy and the kitchenette was great. Staff were very friendly and helpful. We really enjoyed the jacuzzi and rooftop seating overlooking the city. Great location, very close to union square and transport links.
Stayed 3 nights in Jan 2024