Ratings based on 1,170 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 22, 2015
I had very good experience at Donatello. It was clean and safe. Especially i enjoyed the walking distance to shopping, transportation, and conference center.
by A verified traveler
ワンブロック隣は...Posted Nov 18, 2015
for Everyoneby A verified traveler from M
Nice !! Just where we wanted to bePosted Nov 6, 2015
Wonderful!! Rooms were great hotel staff awesome !!
for Everyoneby A verified traveler from NY
Business Trip to SFPosted Nov 4, 2015
Location: It's in the heart of downtown SF so everything is nearby including tons of homeless on the street (quite different from NYC).
Clean hotel, centrally located Gauged you on price since was busy convention week for computer industry The amount we paid to stay was ridiculous Work out room very small but usually empty Staff pleasant and helpful
for Everyoneby A verified traveler from Yorkton,sk
Excellent placePosted Oct 20, 2015
Very helpful staff! We were travelling for the Nike women's half and this place was a perfect location to all the race activities.
for Everyoneby A verified traveler from Pasadena, CA
I can't rate it as a 3.5 because it was a 5 star!!Posted Oct 20, 2015
Pros: The staff and location.
Cons: When we were there only 1 elevator was working, but even then the wait for it was not long at all and we were even offered champagne while we waited!
Location: So much shopping and food it was hard to decide! Only 1 block from the cable car route as well.
Everyone was absolutely wonderful! It was a very busy weekend for the city with the Nike Half Marathon and the entire staff was accommodating, helpful and so very nice. The rooms were clean and comfortable and exactly what we were looking for as far as accommodations and especially location. This will be our go to hotel when staying in the city.
by A verified traveler
Property needs to be updatedPosted Oct 12, 2015
Cons: Train maid service, modernize rooms and keep equipment running.
Front desk employee was great but handed us over to another employee who tried to sell us a time share, not a good sign. Even though the room was spacious and had a flat screen the bathroom was in desperate need of an update. While we were the there one of the two elevators broke down and has not been repaired by the time we left. Maid service did not clean the bathroom, sweep floor, etc. Unless the property is remodeled, I would not stay here again.
for Everyoneby A verified traveler from Connecticut
Great LocationPosted Oct 9, 2015
Pros: We liked the kitchen facilities, the free Wi-Fi, the coffee and tea until 10 at the clubhouse, the wine and cheese party, and the workout room.
Cons: The wifi was not strong enough to stream video, and some snacks in the clubhouse would have been appreciated.
Location: Close to good restaurants and shopping. Easy to get transportation to all areas of San Francisco. Felt safe walking outside.
We found the stay at the Donatello to be enjoyable. The check in was easy, the staff helpful and informative. The room was very comfortable and the kitchen area was useful. Having a refrigerator, microwave, and utensils was helpful. The hotel was clean and in good shape. Location was great, close to shopping, restaurants, the cable cars, and other transportation. Walking distance to Chinatown, SOMA, and even North Beach. We ate at the restaurant our first night and the food was very good. I had read complaints about the noise outside, and the first night there was some, but it was not a problem, and for the rest of our 6 day stay I could not hear anything. Considering the hotel is in Union Square, one should expect some noise. We started and ended each day with coffee and tea from the clubhouse. I used the workout facilities once and while it was a small area, the equipment was in good shape. When I had a problem signing into the wi-fi with my laptop, the staff was helpful in solving the problem (which was my laptop, not the wifi). We would stay here again.
for Everyoneby A verified traveler from Australia
Best Location for Union Square, transportPosted Sep 11, 2015
Pros: Comfortable bed, Great for families, very child friendly furniture!
Location: Lots of shopping, dining and easy access to buses and tours.
Really comfortable rooms, lots of space. Everything you need in a hotel. Only complaint was you could here a lot of street noise but it didn't keep us awake at night.
by A verified traveler from tokyo
ユニオンスクエアやパウエル駅に近いホテルPosted Sep 7, 2015
Cons: WIFI速度の遅さ、ライト関係が個別のスイッチでいちいちつけたりけしたりがめんどくさい。 シャワーの水圧が弱い（シャワーと給湯の切り替えがあまあまで同時に水がでる）
Location: ユニオンスクエア、パウエル駅のケーブルカー、モスコーニセンター ちょっと離れて、フィッシャーマンズワーフ、ツインピークス、チャイナタウン、ゴールデンゲートブリッジ等々
スタッフの接客もよく清潔でした。また立地も大変よかったのですが WIFI速度の遅さと部屋の設備があまりよくありませんでした。シャワーの水圧が弱い、アメニティで歯ブラシがない、バスローブが日によってあったりなかったりでした。 基本的にはパウエル駅の周辺のスーパーでなんでも調達できて グローバルWIFI等あれば問題ないでしょう。