Ratings based on 4,209 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Historic luxury in the heart of San Francisco

Posted Jul 22, 2016
Pros: Convenient location. Very comfortable room, bed, sheets.
Stayed 3 nights while visiting our son. We had a beautiful king room with a view-clean, comfortable, lovely. Visited the Tonga Room late one night and that was a memorable experience-a band, on a boat, in a pool in the basement of a luxury hotel! You can't just find that anywhere!
5 out of 5
by A verified traveler

Posted Jul 21, 2016
Excellent location and hotel Our room was subjected to noise from outside but overall did not detract from the stay
Comment from Hotel Management
Jul 22, 2016 by Lucas, Hotel Management
Thank you for taking the time to comment on your recent stay with us. I'm pleased to hear you had such a nice stay and we hope to welcome you again in the future.
5 out of 5
by A verified traveler from Dayton, OH

Great location and view!

Posted Jul 21, 2016
I could spend hours just in the awesome lobby! The staff is wonderful and the experience was fantastic!!!
3 out of 5
by A verified traveler from dallas

500 per day hold on card

Posted Jul 17, 2016
Great hotel with a very nice lobby and staff. Food is very expensive and a 500 per day hold on your card.
1 out of 5
by A verified traveler from c

This is what you get for 5 star?

Posted Jul 13, 2016
The hotel is very beautiful, outside and in lobby and hallways but my room wasn't what I expected very disappointed the view and experience was great. But moldy shower ceiling really and wallpaper tearing in bathroom next too tub seriously come on no toothpaste or robes, 5star right ? Been too nicer hotels at best western in Stockton similar but better room experience for a fraction of the price wouldn't say $500+ a night was worth it but our honeymoon made it worth it service was very good valet the best around funny and kind room service the best but come on fairmont hotel can't let a average hotel pass you maybe next time ill enjoy it but too be honest I would rather save my money . I was in room 1706 on july7,2016
Comment from Hotel Management
Jul 18, 2016 by Lucas, Hotel Management
Thank you for taking the time to comment on your recent stay with us. I'm pleased to hear you found the hotel beautiful but sorry to hear of the dirtiness of your room. I have forwarded your comments to our housekeeping department to ensure the room is deep cleaned. Thank you again and we hope to have the opportunity to welcome you again in the future.
4 out of 5
by A verified traveler from W

Excellent luxury hotel in Nob Hill

Posted Jul 12, 2016
Checked into hotel with guaranteed deluxe city view room to find out there was only one queen bed no choices for double beds to a room. Traveling with teenage daughter so we got upcharged $85 more each night for separate beds. Excellent location friendly staff. Minus the room bed issue, was a perfect stay.
Comment from Hotel Management
Jul 18, 2016 by Lucas, Hotel Management
Thank you for your kind review of the hotel. We're pleased to hear you had such a nice stay We hope to welcome you again in the near future.
3 out of 5
by A verified traveler

Beautiful Room

Posted Jul 12, 2016
We stayed in the deluxe tower. Beautiful view of the city. The air conditioning was broken in the room our first night on our 20th anniversary. 81 degrees was not fun. Took them a day and two reminders for them to fix it. They took no discount off our stay. Another thing that annoyed me was the sound in the pipes when we turned on the hot water when taking a shower. It rattled so hard it felt like someone was banging down a door. After a while I just started laughing. It was so loud that I'm sure other guests could probably hear it. If it were not for these two issues it would be a perfect room. We expected a little more when celebrating our 20 year together. It could have been better.
5 out of 5
by A verified traveler from Reno.Nevada

Posted Jul 11, 2016
Beautiful property, excellent location and very friendly staff. My wife and I will re-book on our next trip to the city.
Comment from Hotel Management
Jul 18, 2016 by Lucas, Hotel Management
Thank you for your kind review of the hotel. We're pleased to hear you had such a nice stay We hope to welcome you again in the near future.
5 out of 5
by A verified traveler from Columbia, MD

Charming hotel

Posted Jul 9, 2016
Pros: Up to date decor and facilities
Cons: soundproofing in rooms
Stayed in an interior room that was spacious and comfortable. Valet parking was very quick and efficient.
Comment from Hotel Management
Jul 18, 2016 by Lucas, Hotel Management
Thank you for your kind review of the hotel. We're pleased to hear you had such a nice stay We hope to welcome you again in the near future.
4 out of 5
by A verified traveler

Posted Jul 8, 2016
For the price of the hotel I can't believe they charge additional for Internet and the price for valet parking is exorbitant other than that the hotel was very nice.