Ratings based on 3,967 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Fabulous hotel in great location

Posted Feb 5, 2016
Pros: It's beauty. The staff. Location.
Cons: Nothing it's lovely
Location: Close to the cable cars and therefore access to Union Square.
This is a lovely hotel in a great location, close to the cable car to transport you to and from Union Square. The staff were lovely very efficient and helpful. The room was large and extremely comfortable. I will definitely return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Grand hotel, great service.

Posted Feb 5, 2016
Pros: I love the look and feel of the hotel.
Cons: Not really.
Excellent property located in a great part of San Francisco. Hotel staff was wonderful. Room was tremendous.
5 out of 5
Recommended
for Couples
by A verified traveler from sacramento

Beautiful historic hotel was like a museum

Posted Feb 2, 2016
Pros: See above
Location: It was farther away from Union square than I thought-my bad.
Only stayed one night as I was volunteering for the Super Bowl 50 events. It was like staying in a historical monument. I loved all the photos and old pictures. It was impressively opulent and I can only hope to come back again to stay longer. All the staff were over the top helpful and friendly. Everyone was so professional. I felt like a celebrity.
Comment from Hotel Management
Feb 4, 2016 by Lucas, Hotel Management
Thank you for your kind words about the hotel. We're thrilled you had such a nice visit and hope to have the opportunity to welcome you again in the future. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler

Father and son trip

Posted Feb 2, 2016
Pros: The staff
Cons: nothing
Location: Location to anything was in walking distance but I would recommend to get on the trolley or bus if you not use to walking hills.
This will be one of my favorite hotel. The staff was wonderful.. The hotel's dining and room service was excellent. Couldn't ask for better.
Comment from Hotel Management
Feb 4, 2016 by Lucas, Hotel Management
Thank you for your kind words about the hotel. We're thrilled you had such a nice visit and hope to have the opportunity to welcome you again in the future. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler from A

Can't wait to go back!

Posted Feb 1, 2016
We chose this hotel because it is close to our daughters college. We couldn't have been happier. The entire staff is amazing. The food is very good. We will definitely be back!
Comment from Hotel Management
Feb 4, 2016 by Lucas, Hotel Management
Thank you for your kind words about the hotel. We're thrilled you had such a nice visit and hope to have the opportunity to welcome you again in the future. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler from Nice, France

Wonderful old hotel.

Posted Jan 30, 2016
Pros: The old ambiance.
Location: Everything San Francisco is close by and easily reached.
Wonderful room with spectacular view of the city. This old hotel is almost like a museum although very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Nice hotel, great area

Posted Jan 27, 2016
Pros: Cleanliness, good staff, and location
Location: Nob Hill - very close to shopping, nice restaurants within 5 minutes by taxi.
We spent one night in January in Fairmont. We had to pay $40 extra to get early check-in. The room was very clean, and the views from our 17th floor room were fabulous. The hotel staff were very friendly. We ordered room service for lunch - though pricey, the staff was incredible - the food was yummy and steaming hot. The beds were very comfortable. The bathroom and shower were very nice and the shower was very hot with nice showerhead. The location of the hotel is incredible - about 4 blocks from shopping, nice walking, 6 blocks (walking distance) from BART. There were taxis everywhere. We had breakfast buffet next day and it was very nice. The restaurant (LC) staff were very courteous. They made our stay very comfortable. Only regret was that while booking, we mentioned that it was my husband's big birthday but the hotel did not even acknowledge that. Other than that, it is a great hotel.
Comment from Hotel Management
Jan 30, 2016 by Lucas , Hotel Management
Thank you for your kind words about the hotel. I'm pleased to hear you had such a nice visit and we hope to welcome you again in the future. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2016
I was there only one night, but it was very enjoyable. The staff went out of their way to help me as I had others traveling with me and they had to be several places in the Bay Area the next day and they made it all happen easily.
Comment from Hotel Management
Jan 30, 2016 by Lucas, Hotel Management
Thank you for your kind words about the hotel. I'm pleased to hear you had such a nice visit and we hope to welcome you again in the future. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler from D

Beautiful historic hotel

Posted Jan 23, 2016
So clean, beautiful, and comfortable. So close to union square and just a short cab ride to the baseball stadium!!
Comment from Hotel Management
Jan 30, 2016 by Lucas , Hotel Management
Thank you for your kind words about the hotel. I'm pleased to hear you had such a nice visit and we hope to welcome you again in the future. Sincerely, Lucas
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

The Fairmont beautiful as ever

Posted Jan 22, 2016
Stayed at the Fairmont years ago and was happy to see it as beautiful as ever. We had an exterior room in the main hotel that had been renovated and it was great. The beds were especially comfortable.