Ratings based on 4,280 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Atlanta

Gorgeous Old World Charm

Posted Aug 30, 2016
THE place to stay. Historic. Gorgeous. Harkens back to a lost era. The lobby is stunning with beautiful marble columns and stair cases. Perfectly maintained.
5 out of 5
by A verified traveler from Waynesboro, PA

I was treated like a king!!!

Posted Aug 30, 2016
Pros: Friendly staff and gorgeous hotel room!
Location: Great locations!
The Fairmont just brought excellence to another level! I felt like I was treated like a royalty when I entered the hotel! Devynn of the front desk was extremely pleasant and courteous! She upgraded my room, gave me a city view room, and free internet access. Also, I had a little bit of an issue, but Sergio immediately called me and compensated my minor inconvenience. I would highly recommend this hotel to everyone who visits the San Francisco area!
3 out of 5
by A verified traveler from Reno

Two rooms, two days

Posted Aug 29, 2016
Pros: History, and there should be that as well in each room.
Cons: Yes staff education. Better room service
First time for us to stay at the Fairmont. Check in was to be 3PM. One room was ready early but the second room wasn't ready until 4:20 PM. Can't remember ever having to wait over an hour from check in time. There were no coffee cups for the coffee machine in the first room. Room service took almost an hour to bring them. As for the second room, the maid forgot to put any toilet paper in the bathroom, there was none. Bathroom has no vent fan. So when you take a warm or hot shower the mirrors totally fog up. We had lunch the first day there. Watch out on the check. They automatically add a 18% gratuity and there is a line below that to add one. Breakfast buffet was over priced. After adding tax and gratuity it is $42 a person. I was also surprised that there was not a list of hotel amenities in the room. Parking was also a bit high. $58 plus tax so almost $70 per night to park your car. I've paid a lot to stay in other 5 star properties, this just fell short of our expectations.
1 out of 5
by A verified traveler

Poor value, old overpriced hotel

Posted Aug 29, 2016
Broken curtains meant no privacy, windows face in to 400 other windows so all guests could see into our room
4 out of 5
by A verified traveler

Very nice hotel

Posted Aug 28, 2016
The only issue was that we could hear the people in the next room arguing all night.
Comment from Hotel Management
Aug 29, 2016 by Lucas, Hotel Management
Thank you for your review of the hotel. I'm pleased you found the hotel so nice, but sorry for your experience with your neighbors. Thanks again and we hope to welcome you again in the future.
5 out of 5
by A verified traveler

Central

Posted Aug 28, 2016
Centrally located, most elegant, clean, comfortable
Comment from Hotel Management
Aug 29, 2016 by Lucas, Hotel Management
Thank you for your kind words about the hotel. We hope to welcome you again in the future.
5 out of 5
by A verified traveler

Beautiful hotel from another era.

Posted Aug 27, 2016
The Fairmont was convenient, comfortable, and elegant.
5 out of 5
by A verified traveler

Fabulous!

Posted Aug 25, 2016
Pros: Historical charm, fabulous service, extremely clean and comfortable.
Location: We ate at Osso Steakhouse just a block walk from hotel. The absolute best filet we both have ever had in our lives. Bring a bottle of wine, only $10.
Been to the hotel bar and have gone in at Christmas time, but never stayed the night. my husband and I went on a date night in the city and finally stayed here. It's a pricey hotel, but an expedia deal of half off knocked this stay off our bucket list. Beautiful hotel with old world charm. room was not just beautiful and exceptionally clean, but large. Who gets a walk in closet with full length mirrors in a hotel room? Perfect stay and hoping for another chance at a reduced rate again!
Comment from Hotel Management
Aug 26, 2016 by Lucas, Hotel Management
Thank you for your very kind words about the hotel and we hope to welcome you again in the future.
5 out of 5
by A verified traveler from B

A lot of history

Posted Aug 25, 2016
Classy with great views and centrally located..............................................,.,,,,.,,...............:7378&4&/$&482$:!$:8;&$2&?&8:?);8,8;:??3$,$:?:)&!:),&?(&!:!:
Comment from Hotel Management
Aug 26, 2016 by Lucas, Hotel Management
Thank you for your very kind words about the hotel I'm pleased to hear you enjoyed the history of the hotel and we hope to welcome you again in the future.
5 out of 5
by A verified traveler

Beautiful

Posted Aug 22, 2016
40th anniversary celebration for us and birthday party for Tony Bennett !
Comment from Hotel Management
Aug 26, 2016 by Lucas, Hotel Management
Thank you for your very kind words about the hotel and we hope to welcome you again in the future.