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关于旧金山费尔蒙特酒店的点评

5 out of 5
旧金山费尔蒙特酒店
950 Mason Street Atop Nob Hill, San Francisco, CA

点评

8.6

超赞

10 分 - 超赞。641 条好评，共有 1007 条点评" "
8 分 - 还可以。165 条好评，共有 1007 条点评" "
6 分 - 一般。101 条好评，共有 1007 条点评" "
4 分 - 很差。60 条好评，共有 1007 条点评" "
2 分 - 糟糕。40 条好评，共有 1007 条点评" "

9.2/10

清洁度

8.8/10

员工和服务

8.2/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

FA CHANG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 3 晚
Fairmont Hotel Team 于 2023 年 9 月 1 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Bin

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Real 5 star
Extreme soft bed and view. I never had a such a good sleep like that. And I thought it should be old and outdated, but actually it’s not! Really like this and will recommend to others.
2021 年 9 月入住 1 晚
Fairmont Front Office 于 2021 年 10 月 19 日 的回复
Thank you for your positive feedback - we hope to see you again soon!

10/10 超赞

Julie

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Lucas 于 2024 年 4 月 20 日 的回复
Hello Julie,Thank you so much for leaving us a review! Thank you for staying with us, and we hope to see you again soon.Best,Lucas YehFront Office Manager

8/10 还可以

Lisa

满意：清洁度、员工和服务、住宿条件和设施
Great property but understaffed. Doesn't meet 5 start requirements like 24 hour room service or the little things that make a 5 star stay different. Would recommend just measure expectations--gorgeous restaurant and AMAZING nail salon!
2024 年 4 月入住 3 晚
Lucas 于 2024 年 4 月 20 日 的回复
Hello Lisa,Thank you so much for leaving us a review! We are very happy to hear that you our company as much as we enjoyed yours. We hope to see you again in the near future.Best,Lucas YehFront Office Manager

10/10 超赞

Michael

与配偶出行
满意：清洁度、员工和服务、服务设施
I could get used to this!!! Excellent service all around (only minus was a waaaay well-done burger ordered medium. Tonga Room was awesome.
2024 年 4 月入住 1 晚
Lucas 于 2024 年 4 月 20 日 的回复
Hello Michael,Thank you so much for leaving us a review! Thank you for staying with us, and we are glad to hear that you enjoyed your stay as much as we enjoyed your company! Thank you again, and we hope to see you again in the near future.Best,Lucas YehFront Office Manager

10/10 超赞

Matthew

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
One of the best stays of my life. Elegant but comfortable. Everyone that works here knows what they're doing, and their mission is to make your time the best it can be.
2024 年 4 月入住 2 晚
Lucas 于 2024 年 4 月 20 日 的回复
Hello Matthew,Thank you so much for leaving us a review! Thank you for staying with us, and we are glad to hear that you enjoyed your stay as much as we enjoyed your company! Thank you again, and we hope to see you again in the near future.Best,Lucas YehFront Office Manager

10/10 超赞

Ezequiel

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property, great staff
2024 年 4 月入住 1 晚
Fairmont Hotel Team 于 2024 年 4 月 8 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 还可以

Mariana

满意：清洁度、员工和服务、服务设施
Creo que es un poco vieja y habria que renovar ciertas ventanas y algunos baños. Es un poco ruidoso. Por lo demas muy buen servicio, muy comodas camas y muy buen rumbo, tambien muy bonito hotel.
2024 年 4 月入住 1 晚
Fairmont Hotel Team 于 2024 年 4 月 8 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

EILEEN

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It’s an older hotel but very iconic also is well kept.
2024 年 4 月入住 2 晚
Lucas 于 2024 年 4 月 6 日 的回复
Dear Eileen, We are delighted to hear that our staff's exceptional customer service turned your experience around. We strive to ensure all our guests feel valued and well taken care of. Thank you for sharing your feedback. Best regards, Lucas YehFront Office Manager

6/10 一般

Dena

与家人出行
满意：员工和服务
不满意：服务设施
It’s a nice old hotel. It needs a better lounge/bar area because it only has the Tongo (looks like pirate of the Carribean) or a bar in the area that they serve breakfast. For such an old iconic hotel I would think it would have better amenities.
2024 年 3 月入住 3 晚
Lucas 于 2024 年 4 月 6 日 的回复
Dear Dena, We are delighted to hear that our staff's exceptional customer service turned your experience around. We strive to ensure all our guests feel valued and well taken care of, and I will speak with our hotel to see how we are able to add more amenities for our hotel. Thank you for sharing your feedback. Best regards, Lucas YehFront Office Manager

10/10 超赞

Andrea

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fabulous! My second best hotel stay ever! This hotel is a joy. The staff (front desk, concierge, dining, doorman) were thoughtful, attentive, and kind. The beds were comfortable and had high quality sheets. Shower pressure excellent. The outdoor garden and bee area are both stunning. But even better, the Tonga Room in the basement is a blast. The location is perfect with a beautiful park with a kids’ area is a stones through away. The historic Grace church is a two minute walk. Everything about this hotel is perfect and we will be back!
2024 年 3 月入住 3 晚
Fairmont Hotel Team 于 2024 年 3 月 31 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

ANDRES

Gran ubicación. Buen hotel con agradable desayuno!
2024 年 3 月入住 7 晚
Fairmont Hotel Team 于 2024 年 3 月 31 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Tiffany

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I recently had the pleasure of staying at this beautiful property and overall, my experience was great. From the moment I arrived, I was greeted by friendly and helpful staff. Despite a minor hiccups with the room not being feather-free initially, no slippers or robes, the issues were swiftly addressed upon request, demonstrating the attentiveness of the staff. While the furnishings could benefit from a refresh, they didn't detract significantly from the overall charm of the property. Additionally, although the in-room espresso maker was a nice touch, I found the serving size to be on the smaller side, even when set for a larger cup. However, this was easily remedied by running multiple cups. One highlight of the property was the art studio and historical pictures adorning the hallways, adding a delightful touch to the ambiance. Overall, I would highly recommend this property for its beauty, friendly staff, and attention to guest needs, despite minor areas for improvement.
2024 年 3 月入住 3 晚
Lucas 于 2024 年 3 月 29 日 的回复
Hello Tiffany!Thank you so much for staying with us at Fairmont San Francisco. I am happy to hear that you enjoyed our company as much as we enjoyed yours!Thank you again, and I hope to see you back soon.Lucas YehFront Office Manager

10/10 超赞

William

2024 年 3 月入住 3 晚
Fairmont Hotel Team 于 2024 年 3 月 30 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Richard，Brookline

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Always love the old school tradition of this hotel. Just a classic, and never disappoints. Location is a bit of an oasis close to the action, but not in it.
2024 年 3 月入住 2 晚
Fairmont Hotel Team 于 2024 年 3 月 28 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

William

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Fairmont Hotel Team 于 2024 年 3 月 28 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Peter

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Fairmont Hotel Team 于 2024 年 3 月 28 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

BEI WEN

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Fairmont Hotel Team 于 2024 年 3 月 28 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Debbie，Livermore

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This historic hotel is still beautiful! We were promptly greeted by valet and sent inside to check in, which was quick and friendly. Were given our room even though we were early. The lobby is grand and spacious. Ceilings are high throughout the hotel. Our standard room was small but comfortable and well kept. Comfortable bed! A great place for a weekend getaway.
2024 年 3 月入住 1 晚
Fairmont Hotel Team 于 2024 年 3 月 28 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Elizabeth，Oakdale

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Fairmont Hotel Team 于 2024 年 3 月 23 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

christopher

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very historic, beautiful, friendly staff, walkable area.
2024 年 3 月入住 4 晚
Fairmont Hotel Team 于 2024 年 3 月 22 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Nicholas

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The nicest hotel I’ve been to. Just know that parking is $80! All worth the experience though!
2024 年 3 月入住 1 晚
Fairmont Hotel Team 于 2024 年 3 月 22 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Gemini

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
This is an absolutely spectacular hotel, with great views and great service. Looking forward to visiting again soon.
2024 年 3 月入住 5 晚
Fairmont Hotel Team 于 2024 年 3 月 22 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Zackery

2024 年 3 月入住 1 晚
Lucas 于 2024 年 4 月 6 日 的回复
Dear Zackery, We are delighted to hear that our staff's exceptional customer service turned your experience around. We strive to ensure all our guests feel valued and well taken care of. Thank you for sharing your feedback. Best regards, Lucas YehFront Office Manager

10/10 超赞

Kristin，MERRICK

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 3 晚
Fairmont Hotel Team 于 2024 年 3 月 17 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Rachel

与家人出行
满意：清洁度、服务设施、住宿条件和设施
We stayed in the golden gate suite, which had the most gorgeous view. My rating is primarily because the room and view was stunning! For a 5 star hotel, the service was a little slow at times (room being ready, requests for extra glasses for the room took over 1.5 hours, car took 25 mins to be brought to the front). We still felt it was worth it for the magnificent views!
2024 年 3 月入住 1 晚
Lucas Yeh 于 2024 年 3 月 12 日 的回复
Hello Rachel,Thank you so much taking time out of your day to write us a review! I am happy to hear that you enjoyed your stay with us along with all the amenities we had to offer.We hope to see you again soon, but until then please have a wonderful day!Lucas YehFront Office Manager

10/10 超赞

paul h

与配偶出行
满意：服务设施
This is the best / feel really comfortable and glad we chose this hotel
2024 年 3 月入住 1 晚
Lucas 于 2024 年 3 月 9 日 的回复
Hello Paul,Thank you so much for taking the time to write us a review! I am happy to hear that you enjoyed your stay with us and all the amenities that we had to offer. Do have a wonderful weekend, and I look forward to seeing you again in the near future!Lucas YehFront Office Manager

10/10 超赞

A Terrence

与家人出行, 团体旅客
满意：住宿条件和设施，服务设施
Beautiful accommodations. Nice staff. Very pretty food presentation and good taste.
2024 年 3 月入住 1 晚
Fairmont Hotel Team 于 2024 年 3 月 9 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Alexandra

满意：清洁度、员工和服务、住宿条件和设施
Fairmont Hotel Team 于 2024 年 3 月 9 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Elizabeth

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Fairmont up on the top of Nob Hill is a gracious place to stay. They offer in-room dining, a charming restaurant and bar, and there are dozens of great restaurants just a short walk away. I would stay there again in a heartbeat.
2024 年 3 月入住 2 晚
Fairmont Hotel Team 于 2024 年 3 月 8 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Ali

满意：清洁度、员工和服务、服务设施、住宿条件和设施
عال العال شي يجنن
2024 年 3 月入住 1 晚
Fairmont Hotel Team 于 2024 年 3 月 2 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Nate

2024 年 2 月入住 1 晚
Fairmont Hotel Team 于 2024 年 3 月 22 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Todd

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect stay!
2024 年 2 月入住 1 晚
Fairmont Hotel Team 于 2024 年 3 月 2 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 还可以

HOLLY

满意：清洁度、员工和服务、住宿条件和设施
Beautiful grand hotel maintained perfectly! Tom the concierge was superb. Missed a traditional bar at the hotel…only open for coffee in the mornings. Tonga room bar only open wed-Saturday and hotel guests not given priority. Hotel needs to move past the “if you touch the mini bar model”, we were bothered twice with “mini bar queries”. And again at check out, charges were promptly removed but too much obsession for a hotel at this level!
2024 年 2 月入住 2 晚
Fairmont Hotel Team 于 2024 年 3 月 2 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

anna

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Fairmont Hotel Team 于 2024 年 3 月 2 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

6/10 一般

Karen

团体旅客
满意：服务设施
Pillows were so uncomfortable, tub was dirty, room service was not very detailed. Check in process was disorganized. Nobody offered to take our luggage to our room.
2023 年 12 月入住 2 晚
Fairmont Hotel Team 于 2024 年 3 月 2 日 的回复
Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fairmont San Francisco Team

8/10 还可以

Darrell

满意：清洁度、服务设施、住宿条件和设施
Everything is walkable
2023 年 12 月入住 3 晚
Fairmont Hotel Team 于 2024 年 3 月 2 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

David，Jackson

满意：清洁度、员工和服务、住宿条件和设施
The Fairmont, no need to say more.
2024 年 2 月入住 3 晚
Fairmont Hotel Team 于 2024 年 3 月 2 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

isis，miami

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Love this hotel
2024 年 2 月入住 1 晚
Fairmont Hotel Team 于 2024 年 3 月 2 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Brittany

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely beautiful!! Wonderful staff
2024 年 2 月入住 1 晚
Fairmont Hotel Team 于 2024 年 3 月 2 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

6/10 一般

Christopher

满意：住宿条件和设施，清洁度
不满意：员工和服务
2024 年 2 月入住 1 晚
Fairmont Hotel Team 于 2024 年 3 月 2 日 的回复
Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fairmont San Francisco Team

8/10 还可以

Val

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Gorgeous hotel, lots of history. Food ok, but needs improvements. WiFi issues, I was never able to get it, even I asked for help. Probably we will never stay here again.
2024 年 2 月入住 1 晚
Fairmont Hotel Team 于 2024 年 3 月 2 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Adam

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Valet guy and female manager are great.
2024 年 2 月入住 2 晚
Fairmont Hotel Team 于 2024 年 2 月 19 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 还可以

Jay

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was old school nice
2023 年 11 月入住 2 晚
Fairmont Hotel Team 于 2024 年 2 月 18 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

4/10 很差

Dunston

商务旅客
满意：清洁度
不满意：员工和服务
Generally poor all around apart from the beautiful landmark building. One person at front desk only, low water pressure, barely hot water, no turndown service, wrong name on welcome tablet. All in all, very disappointing considering the prices
2024 年 2 月入住 2 晚
Fairmont Hotel Team 于 2024 年 2 月 16 日 的回复
Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fairmont San Francisco Team

10/10 超赞

Timothy，Topanga

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Fairmont Hotel Team 于 2024 年 2 月 15 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Mia

满意：清洁度、员工和服务、住宿条件和设施
Loved EVERYONE who worked there. But the main front bar needs to stay open later!!!!!!!!!!!
2024 年 2 月入住 3 晚
Fairmont Hotel Team 于 2024 年 2 月 15 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with our staff and Laurel Court bar, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 还可以

Karen-Sue，Montreal

满意：住宿条件和设施，清洁度
不满意：员工和服务
Beautiful property on outside and ok inside but no cafe, no bar no vibe
2024 年 1 月入住 2 晚
Fairmont Hotel Team 于 2024 年 2 月 15 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Dominique

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Steam room and sauna in the gym, and a separate tub in the bathroom
2024 年 1 月入住 5 晚
Fairmont Hotel Team 于 2024 年 2 月 9 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback for our steam room and sauna in the gym. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 超赞

Gabriel，Modesto

与配偶出行, 商务旅客
满意：服务设施，清洁度
My favorite hotel in the world. Never let's me down.
2024 年 1 月入住 2 晚
Fairmont Hotel Team 于 2024 年 2 月 3 日 的回复
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. We are happy that we are your favorite hotel in the world.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team