Ratings based on 1,857 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Westlake, Ohio

Comfortable hotel in wonderful neighborhood

Posted Jul 19, 2016
Pros: Streamlined, clean, and comfortable
Cons: Can' think of anything...if we needed anything they were happy to get it
Was worried this was too off the beaten path of the action...but found it to be a beautiful relaxing stay in a friendly neighborhood. This is how you enjoy the true flavor of the people of San Francisco not to mention one amazing home after another. Staff was very helpful in finding local restaurants and educating us on the best way to use public transportation (since we are from the suburbs of Cleveland, Ohio). Great stay !!
Comment from Hotel Management
Jul 25, 2016 by Emily G, Hotel Management
Nice! Thanks, Marty! I am glad you were as charmed by this neighborhood as I am. It's great to be near some local things and not far from the touristy stuff while in a really friendly and relaxed area, free of crowds and conventioneers running around with their name tags and stress :)
4 out of 5
by A verified traveler from Temecula, CA

Nice hotel just outside of Japantown.

Posted Jul 13, 2016
Cool looking and comfortable hotel with a very friendly staff! The beds were comfortable and the room was good sized. The hotel is right at the corner of Japantown and the Fillmore district. Unfortunately, most of what we did as tourists was about a 2 mile walk away. Although I didn't mind, the walk was challenging for my 6 year old. However, the location probably helped with keeping the cost down. All in all, we really enjoyed our stay!
Comment from Hotel Management
by Emily G, Hotel Management
Wow, you are some talented walkers! We slackers who live in the city will often take taxi/Uber/Lyft/bus. Let us know and we'd be happy to help you out with any of these if you want to save some calorie-burning next time :)
4 out of 5
by A verified traveler from Sydney, Australia

Very comfortable hotel in great location.

Posted Jul 12, 2016
The hotel has a Japanese flavor in its decor. The room was a good size and very comfortable. The location is perfect for Japantown (including cafes, restaurants and a supermarket-deli), close to Fillmore shopping precinct, and there is a bus stop just across the road to get to Union Square shopping and the BART.
Comment from Hotel Management
by Emily G, Hotel Management
Thank you, VMH! Hope to see you next time.
5 out of 5
by A verified traveler

Posted Jul 11, 2016
Pros: Well located, great staff, comfortable bed and enjoyed the happy hour.
Well located, great staff, comfortable bed and enjoyed the happy hour.
Comment from Hotel Management
Jul 29, 2016 by Emily G, Hotel Management
Thanks so much, traveler. This is the kind of thing the team really gets excited to read :)
4 out of 5
by A verified traveler from Scotland

great hotel close in super area

Posted Jul 3, 2016
Pros: Comfortable clean beds, loads of room and happy hour.
Cons: Sort out which rooms can truly be said to have a view of the city!
Location: Loads to do nearby. Fillmore street is 10 minutes walk and has great bars restaurants and shops, albeit a little pricey.
Had a lovely stay at the Kimpton Buchanan. We stayed in a room with two queen beds and there was loads of space. Good coffee machine and lovely toiletries. One of the best things is the hotel's happy hour. It's great for meeting the other guests. My only gripe was the view. We booked a city view (room412) and ended up looking at a supermarket roof. If you were really dexterous you could perhaps see a bit more, but certainly not what I thought I was paying for. Kimpton, this room does NOT have a city view! Otherwise great.
Comment from Hotel Management
Jul 25, 2016 by Emily G, Hotel Management
Thanks for your review, lizzie. I better go have a look at the view from that room!
3 out of 5
by A verified traveler from wuppertal

Zentral gelegen. Bushaltestelle vor der Türe.

Posted Jun 18, 2016
Das Team ist sehr freundlich und hilfsbereit. Ich hatte mir ein komfortables Zimmer mit ganz viel Wohlfühl Atmosphäre vorgestellt. Leider ist es ein normales Stadthotel. Es war sehr kalt die Bett Decken waren zu dünn, die Kissen rochen nach Schweiß. Auf mein Bitten würde die Bettwäsche gewechselt und auch das Kissen, ein Rest Duft blieb. Es ist schon sehr abgenutzt. Dafür ist es in Japantown sehr ruhig gelegen und absolut zentral. In Richtung Downtown , sowie Presidio. Die Linien 2 & 3 halten vor dem Hotel. Im Hotel selbst, wird zwischen 5 pm u 6 pm, kostenlos ein sehr guter Wrin serviert. Das Personal ist sehr freundlich u hilfsbereit.
5 out of 5
by A verified traveler

Very nice

Posted May 23, 2016
Pros: Clean and free wine
Very nice staff, easy check in and enjoyed a glass of free wine from5-6
4 out of 5
by A verified traveler from San Jose

Nice Accommodations near Japantown

Posted May 22, 2016
Pros: What we loved about the hotel was the staff. when we told them that the coffee maker didn't work at check out, they offered coffee from the restaurant
Cons: Needs work on the weather stripping on the windows.
Location: Japantown and many bus line access
It was what you expect from a hotel in the middle of the city. Lovely hotel however it was an extremely windy day and we could hear it all night. Also, the coffee maker didn't work.
5 out of 5
by A verified traveler from Arizona

Clean and comfortable hotel next to Japantown

Posted May 21, 2016
The hotel was great! The staff was very friendly and check in was quick. The room was very clean and spacious. The bed was the most comfortable bed I've ever slept in at a hotel, it was very soft. The hotel is directly across the street from Japantown, which was very convenient. Parking was kind of expensive (and extra $35), but in a city like San Francisco where parking is difficult to find and expensive I understand the rates.
4 out of 5
by A verified traveler

Posted May 21, 2016
Location: The location is right across the street from Japantown. A long but pleasant walk to community based shops and small sidewalk cafes. Near Russian Hil
Clean and acceptable. Location is a bit out of the way for most activities. I would not recommend eating at the hotel but social hour was nice---hard cider and saki mixed were nice new experience.