Ratings based on 1,310 Verified Reviews

3.7 out of 5
82% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Noise

Posted Oct 9, 2016
Pros: The breakfast was good and fresh. The price was okay also.
Cons: Too much noise.. Difficult to get a good night of sleep.
Comment from Hotel Management
Oct 9, 2016 by Roger - Asst General Manager, Hotel Management
I'm sorry to read that you encountered too much noise during your stay here. We will look into seeing what we can do about that. I am glad to read the breakfast and price was good. Thank you for taking the time to comment about and rate our hotel. One of our best tools for improving is comments from our guests.
4 out of 5
Recommended
for Everyone
by A verified traveler

geographic well place.staff very helpful.

Posted Oct 5, 2016
Pros: breakfast continental on morning.help from the staffs and family atmosphere.
Location: well place.
clean. quiet and enough space. coffee and others 24 hrs a day.
Comment from Hotel Management
Oct 5, 2016 by Roger - Asst General Manager, Hotel Management
Thank you for taking the time to rate and comment on your stay at The Opal. I am glad to read you liked our complimentary continental breakfast and were helped by the staff. We hope to see you the next time you visit San Francisco.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for those who want to see it all :)

Posted Oct 4, 2016
Staff was friendly. Accommodations were good. Super comfortable king size bed!The hotel is on the older side, but still a pleasant experience. We found the location to be great. It was close to Japan town and close enough to downtown. If you like to walk and explore (we walked everywhere) it's great, just steer clear of tenderloin at night which is only a couple of blocks south of the hotel, but honestly it could have been miles away for all we knew. 24hr coffee and tea service in lobby was a nice touch, and the continental breakfast offerings from the hotel were decent. Overall, for the price, it was a good experience and we would stay here again.
Comment from Hotel Management
Oct 4, 2016 by Roger - Assistant General Manager, Hotel Management
Thank you for taking the time to rate and comment about your stay at our hotel. I'm glad to read you found the staff friendly as they do work hard to try and make our guests have an enjoyable stay with us. We are in the process of renovating our 108 year old building, so perhaps you will stay with us again in the future and see the upgrades. Thank you again and I hope you have a great week.
3 out of 5
by A verified traveler from Italy

Location ok but hotel needs revamping

Posted Oct 3, 2016
Pros: Quite central
Cons: modernize the inside
Location: If you are a good walker, Union Square and the surrounding shopping area is few blocks away.
We booked Opal in the last minute so we thought for the price we would get "more". Breakfast poor, room furniture and rest of the hotel is old - needs to be restructured. The streets in the surroundings are dirty and due to lots of homeless people scattered everywhere, making us feel unsafe at times.
Comment from Hotel Management
Oct 3, 2016 by Roger - Assistant General Manager, Hotel Management
Silvia: Thank you for taking the time to rate and comment about your stay at The Opal. We are in the process of renovating the entire hotel, so maybe the next time you are in the city, you will look us up and see the changes. We do try to make our guests feel safe with locked doors in front that can only be opened by guest keys or being buzzed in as well as our secure gated parking lot. Thank you again for writing. Guest comments are one of the best ways we have to improve our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Hotel in the middle of all major places.

Posted Oct 3, 2016
Pros: We loved everything about the hotel and stay.
Location: Everything is close by about 10/15 min drive to everything you need to see in the city. A couple of restaurants are right next door to the hotel.
This was our first time in San Fran, and we loved everything about our stay. The staff was extremely courteous, our room was comfortable and clean. We stayed here to save a few bucks, and we don't regret it. Every where we wanted to go was about 10 mins away. Our stay was very pleasant, and the hotel was so quiet and peaceful. We will definitely be coming back and staying here. It was nice to always be greeted whenever we would be walking out the hotel or coming in.
Comment from Hotel Management
Oct 3, 2016 by Roger - Assistant General Manager, Hotel Management
Victoria: Thank you for taking the time to rate and comment about your stay at The Opal! We hope to see you again the next time you visit San Francisco.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Sep 28, 2016
Always get what we expect to at the Opal. Defiantly worth a try if you've not stayed here yet.
Comment from Hotel Management
Oct 27, 2016 by Roger, Asst General Manager, Hotel Management
Thank you for taking the time to comment about and rate your stay at The Opal. We look forward to seeing you again the next time you are in San Francisco. I hope you have a great week ahead.
3 out of 5
by A verified traveler from nyc

not great

Posted Sep 24, 2016
Hotel staff lovely, good location, our room was clean, but quite rundown, adequate, but not pleasant
Comment from Hotel Management
Oct 27, 2016 by Roger, Asst General Manager, Hotel Management
Thank you for taking the time to comment about and rate your stay at The Opal. I'm glad to read yo liked our staff and location and that your room was clean. We are in the process of renovating our rooms, so maybe the next time you visit San Francisco you can look us up and see some changes. I hope you have a good day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2016
Good location! Easy access to everywhere! Will stay again.
Comment from Hotel Management
Oct 27, 2016 by Roger, Asst General Manager, Hotel Management
Thank you for taking the time to comment about and rate your stay at The Opal. I'm glad you liked our central location! We look forward to seeing you again the next time you are in San Francisco. I hope you have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler from Queensland Australia

Clean, safe, basic amenities VERY comfortable bed

Posted Sep 21, 2016
Pros: Good area breakfast was great
Cons: Maybe a safe in room
Location: Close - walking distance to main city area
Very enjoyable and comfortable Staff very helpful
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Nice hotel near food & entertainment

Posted Sep 21, 2016
Cons: Room Updates
Location: Great place off Geary
Hotel staff was wonderful and breakfast was great.