Ratings based on 3,251 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Alberta

Tired old hotel. expensive parking

Posted Aug 30, 2015
Front desk area renovated is fine rooms are small mattress and pillows very poor Over forty dollars per night to park car. Lots of homeless vagrants around.
5 out of 5
Recommended
for Everyone
by A verified traveler from Foothills of Denver, Colorado

Love The Opal

Posted Aug 30, 2015
Pros: Continental breakfast w/ great black coffee, location central to everything - just take a bus to Fisherman's Wharf for delicious seafood
Cons: Noisy when someone takes a shower - really noisy rushing water! We were on 5th floor so don't know why is was soooo loud.
Location: Hop on a bus & you can go anywhere - call "muni" for help w/ bus lines & speak w/ a real person. Appreciated the large city map The Opal provided.
Close to downtown SF, accessible to all the bus lines so you can go anywhere in the city or catch the BART or Cal Trans - we went to San Carlos to celebrate my Mother's 90th Birthday. I was born & raise in SF so know my way around but my Mom really knows the bus lines going to Cliff House, Haight-Ashbury, GGB, Palace of Fine Arts (100 yrs old this yr 1915), Ferry Bldg - we only took a taxi once, saved a fortune! Generous continental breakfast, thanks! Would have appreciated 2 wake-up calls we never got - s/d learn how to use my cell phone as an alarm.
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Nice place

Posted Aug 30, 2015
The place doesn't look much from the street but it had a really nice vibe - much like an old home. Realistically, it needs a thorough refurbishment but I enjoyed my stay and the staff were very polite, friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

交通方便,去市区任何地方都很方便。

Posted Aug 25, 2015
酒店不错,位置好,交通方便,去市区很多地方都可以公交直达,步行去联合广场也可以。离cable car的加利福尼亚线很近。早餐略简陋,不过供餐时间长。
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Posted Aug 24, 2015
Excellent classic Victorian downtown San Francisco hotel. Right on Van Ness, in the middle of all the action, a few blocks from the Theatre district.
3 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, FL

Safe location with good dining options.

Posted Aug 21, 2015
Pros: Location
Cons: Overall satisfied and would book again.
Location: Nightlife locations are close and varied.
This is the second time I have stayed in this hotel. It is in a safer location than some other hotels. I was notified that the room was small, so no surprise.
2 out of 5
by A verified traveler from MIAMI FLA

rip off

Posted Aug 18, 2015
Pros: LOCATION
Cons: EVERYTHING NEEDS IMPROVEMENT, STARTING WITH THE FRONT DESK PEOPLE.
Location: GREAT LOCATION CLOSE TO EVERY THING
I DID NOT GET THE ROOM I PAY FOR, I PAY FOR A DELUXE AND THEY GAVE ME A REGULAR ROOM STAYING AND SAYING THAT THAT WAS A DELUXE THAT S A LIE, THEY TOLD ME THAT NO ROOM HAVE A COFFEE MAKER I HAD TO ARGUE AND FINALLY I GOT ONE, THEY DONT HAVE ANY KIND OF INFORMATION ON THE CITY TOURS ETC, NOT VERY FRIENDLY STAFF AT THE FRONT DESK.
3 out of 5
Recommended
for Everyone
by A verified traveler from England

Reasonable location

Posted Aug 18, 2015
Pros: Spacious and comfortable room
Cons: Needs modernising - the breakfast arrangements were just chaotic - reminded me of a school canteen without the dinner ladies!
Location: Good location for buse to and from UnionSquare and Fishermans Wharf
Hotel a little dated and could do with a revamp! Surprisingly no coffee/tea making facilities in the room nor safety deposit box, otherwise spacious and comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2015
The staff was friendly and courteous. The wine & cheese nosh in the afternoon was a pleasant event. Coffee & Tea in the lobby (all day) kept the chilly fog at bay.
3 out of 5
Recommended
for Everyone
by A verified traveler from houston, tx

Nice location, mediocre hotel

Posted Aug 18, 2015
The Opal is a decent place to rest your head in San Fran, if you don't mind cheap, pilling sheets. Also, we were awoken at least once a night to the sound of water rushing through the pipes in the wall. I'm not exactly sure why, but it seemed like anytime our neighbor used the bathroom in anyway, we heard it. Anytime they flushed the toilet or ran the water in the sink or shower it was very loud in one of the walls of our room. It was so loud that it woke us up in the middle of the night and the rest of the trip we used our cell phone to play ambient rain sounds in hopes that it would be less jarring when the water sounds happened. The furnishings are kind of old, but I heard they would be doing a remodel soon or had remodeled part of it, so some of the rooms may be nicer than the one we had on the fifth floor. Other than that, it was really a decent location in the middle of the city with easy access to buses or a 15-20 min. walk to different sights in the city.