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Reviews of The Pickwick Hotel

3.5 out of 5
The Pickwick Hotel
85 5th St, San Francisco, CA

Reviews

7.8

Good

Rating 10 - Excellent. 342 out of 1004 reviews" "
Rating 8 - Good. 349 out of 1004 reviews" "
Rating 6 - Okay. 156 out of 1004 reviews" "
Rating 4 - Poor. 91 out of 1004 reviews" "
Rating 2 - Terrible. 66 out of 1004 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Christina

Stayed 1 night in Mar 2024

6/10 Okay

Pat

Liked: Staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
I e stayed at the pickwick on and off for quite a while when traveling to SF . They hotel is perfect for solo traveler , it’s quiet clean and what you would expect for a hotel . The hotel is very old so certain things you would find in maybe Hilton or Marriott you will not find here but when you read the history you will come to enjoy this icon of San Francisco’ right across the street is a major piece of history . The staff here are nice parking is available for a fee . Although dining is limited due to so many stores and businesses closing a little research or help from the staff and problem solved overal a great stay as always at the pickwick
Stayed 1 night in Apr 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay at this hotel again. It is an older building but they have kept it relatively updated and clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Eric, Herndon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kudos to the front desk staff for being great! It’s been 4 months since I last stayed but she still remembered me when I checked in. It made me feel valued as a guest.
Stayed 3 nights in Apr 2024
Response from Brian D on Apr 7, 2024
Dear Eric,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

4/10 Poor

Garret

Traveled with partner
Disliked: Amenities
Close to the rail, but the pictures are not updated and neither is the facility.
Stayed 3 nights in Apr 2024
Response from Brian D on Apr 7, 2024
Thank you for taking the time to tell us about your experience here at the hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear the condition of the room and the issues found. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Pickwick Hotel we continuously strive to meet your needs and expectations.We appreciate the time you took to share concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincere RegardsBrian DFront Office Manager

8/10 Good

Glyn, Leeds

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good budget hotel
Stayed 2 nights in Mar 2024
Response from Brian D on Apr 2, 2024
Dear Glyn,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique little property it was nice
Stayed 4 nights in Feb 2024
Response from Brian D on Mar 31, 2024
Dear Cheryl,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brian D on Mar 31, 2024
Dear Rod,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

6/10 Okay

Evelyn, Corning

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Area was good nice and safe. The building I noticed it was older the AC didn’t work and our lights kept turning on and off. Overal good price staff was nice.
Stayed 1 night in Mar 2024
Response from Brian D on Mar 31, 2024
Dear Evelyn,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.I'm sorry to hear that you were having trouble with the A/C and the lights in your room, I will have maintenance check your room immediately so future guests do not have this issue. Thank you for bringing these issues to our attention.We would definitely like to see you again and give us a chance to make your stay more pleasant. Warm RegardsBrian DFront Office Manager

6/10 Okay

Arturo

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
For the price it was alright, staff wasn’t to friendly. Lobby smelt like pee. Transients everywhere. Would not take my kids here.
Stayed 1 night in Mar 2024
Response from Brian D on Mar 31, 2024
Thank you for taking the time to tell us about your experience here at the hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear the condition of the lobby and the staff not being friendly. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Pickwick Hotel we continuously strive to meet your needs and expectations.We appreciate the time you took to share concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincere RegardsBrian DFront Office Manager

2/10 Terrible

phillip

Stayed 3 nights in Mar 2024

4/10 Poor

Damian

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
walls are SUPER thin - was woken up 3 days in a row with shower turning on in the adjacent room. The "gym" was maybe a 10x15 foot room with hardly anything. Dumbbells up to 30 lbs. Some of the attachments they had were broken. 1 bike and 1 treadmill. overall experience was old, and out of date. The bed was comfy, as were the pillows - so, they got that going for them
Stayed 3 nights in Mar 2024
Response from Brian D on Mar 28, 2024
Thank you for sharing your experience from your recent stay Damian. First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment.We are committed to continuous improvement, and your insights are invaluable in helping us identify areas that require attention. We would like to extend our apologies for any inconvenience or dissatisfaction you experienced during your stay. I never like hearing that our guests won't be back, and I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.Best RegardsBrian DFront Office Manager

6/10 Okay

AvonGold

Traveled with group
Liked: Staff & service, amenities
The lobby had a bad smell. Also outdated hotel.
Stayed 2 nights in Mar 2024
Response from Brian D on Mar 28, 2024
Thank you for sharing your experience from your recent stay AvonGold. First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment.We are committed to continuous improvement, and your insights are invaluable in helping us identify areas that require attention. We would like to extend our apologies for any inconvenience or dissatisfaction you experienced during your stay. I never like hearing that our guests won't be back, and I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.Best RegardsBrian DFront Office Manager

8/10 Good

rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was decent. Price was great. The walkability and short walk to Bart was the seller.
Stayed 1 night in Mar 2024
Response from Brian D on Mar 18, 2024
Dear Rosa,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

4/10 Poor

Diana, North Hollywood

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible room, dirty and old!
Stayed 2 nights in Mar 2024
Response from Brian D on Mar 18, 2024
Thank you for taking the time to tell us about your experience here at the hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear the condition of the room and the issues found. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Pickwick Hotel we continuously strive to meet your needs and expectations.We appreciate the time you took to share concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincere RegardsBrian DFront Office Manager

2/10 Terrible

Walfrey

Stayed 1 night in Mar 2024
Response from Brian D on Mar 31, 2024
Thank you for taking the time to tell us about your experience here at the hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear the condition of the room and the issues found. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Pickwick Hotel we continuously strive to meet your needs and expectations.We appreciate the time you took to share concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincere RegardsBrian DFront Office Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is central. An old fashioned comfortable building. Charming foyer. Great friendly & helpful staff!
Stayed 1 night in Mar 2024
Response from Brian D on Mar 14, 2024
Dear Christopher,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

6/10 Okay

Aster

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Old building, parking price was astronomical and not shared until day of check in. $51.00 plus $100 incidentals hold when price of hotel was $135. Next time I’ll just go to Marriott at least all prices are transparent.
Stayed 1 night in Feb 2024
Response from Brian D on Mar 18, 2024
Dear Aster,Thank you for taking the time to share your concerns during your stay with us. I will note what you have shared with us so you along with our future guests are well informed about our pricing standards here at the hotel. I would like to extend my apologies for the inconvenience and dissatisfaction you experienced during your stay. I never like hearing that our guests won't be back, and I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.Best RegardsBrian DFront Office Manager

10/10 Excellent

Steven, Reedley

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brian D on Feb 28, 2024
Dear Steven,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

10/10 Excellent

Donté

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Brian D on Feb 28, 2024
Dear Donte,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

10/10 Excellent

Xuyang

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Brian D on Feb 28, 2024
Dear Xuyang,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

10/10 Excellent

Conny, Sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was centrally located and well kept. Staff was friendly and assisted me with all my needs.
Stayed 1 night in Feb 2024
Response from Brian D on Feb 28, 2024
Dear Conny,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

4/10 Poor

Fernando

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brian D on Feb 28, 2024
Thank you for taking the time to tell us about your experience here at the hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear the condition of the room and the issues found. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Pickwick Hotel we continuously strive to meet your needs and expectations.We appreciate the time you took to share concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincere RegardsBrian DFront Office Manager

2/10 Terrible

Imtiaz

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
It is very old Property. Bathrooms are very old and dirty. Iron did not work. Needs a lot of renovations. Photos are very deceptive
Stayed 2 nights in Feb 2024
Response from Brian D on Feb 28, 2024
Thank you for taking the time to tell us about your experience here at the hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear the condition of the room and the issues found. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Pickwick Hotel we continuously strive to meet your needs and expectations.We appreciate the time you took to share concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincere RegardsBrian DFront Office Manager

6/10 Okay

raymond

Stayed 1 night in Feb 2024
Response from Brian D on Feb 28, 2024
Thank you for taking the time to tell us about your experience here at the hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear the condition of the room and the issues found. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Pickwick Hotel we continuously strive to meet your needs and expectations.We appreciate the time you took to share concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincere RegardsBrian DFront Office Manager

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Met our our expectations for short stay. Room is small and bathroom fits one person at a time. Smell when you enter needs improvement. However staff was friendly and helpful throughout our stay.
Stayed 2 nights in Feb 2024
Response from Brian D on Feb 28, 2024
Dear Julie,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

10/10 Excellent

leonarda S.

Liked: Cleanliness, staff & service
It is a great hotel to stay at
Stayed 2 nights in Feb 2024
Response from Brian D on Feb 28, 2024
Dear Leonarda,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Brian D on Feb 28, 2024
Dear Robert,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

10/10 Excellent

Yanda

Liked: Cleanliness, staff & service, property conditions & facilities
good
Response from Brian D on Feb 28, 2024
Dear Yanda,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

10/10 Excellent

Derwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine for age people were great. Neighborhood issues not the fault of property its a San Francisco issue.
Stayed 2 nights in Jan 2024
Response from Brian D on Feb 28, 2024
Dear Derwin,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

8/10 Good

Simeon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are a bit small. I literally hit my head on the tower racks in the bathroom every single day. Otherwise, it is an excellent location if you have an event at the Moscone Center. Affordable and close to shopping, restaurants, and lounges. I will come back here the next time I go to an event downtown.
Stayed 4 nights in Jan 2024
Response from Brian D on Feb 1, 2024
Dear Simeon,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

10/10 Excellent

Maria

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, walkable at any time. Rooms are clean and staff very nice. I would stay here again.
Stayed 2 nights in Jan 2024
Response from Brian D on Feb 1, 2024
Dear Maria,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

2/10 Terrible

Yongfeng

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely noisy even after midnight. No way you can sleep.
Stayed 1 night in Jan 2024
Response from Brian D on Feb 1, 2024
Thank you for taking the time to tell us about your experience here at the hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the construction noise kept you from getting the rest you needed. Here at the Pickwick Hotel we continuously strive to meet your needs and expectations.We appreciate the time you took to share concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincere RegardsBrian DFront Office Manager

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities
Great staff!!!! Everyone was really friendly and helpful. The area around the property is really sketchy, especially at night time, with aggressive homeless people asking for money and seeing people urinate and use dugs on the side of the street. I was woken up to a fire alarm the second night that lasted 30 min until the fire dept showed up; was woken up be police or fire trucks every day/night. My bathroom had cracked ceilings and bath tub, not a major issue but the property can use an upgrade. My next SF trip, I will look for a hotel closer to union square.
Stayed 1 night in Jan 2024
Response from Brian D on Feb 1, 2024
Dear Victor,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not kind, place was dirty, smelly, nothing at all like the pictures they show. Locations is not bad, but I would not recommend this hotel.
Response from Brian D on Jan 22, 2024
Thank you for taking the time to tell us about your experience here at the hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear the condition of the room and the issues found. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Pickwick Hotel we continuously strive to meet your needs and expectations.We appreciate the time you took to share concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincere RegardsBrian DFront Office Manager

8/10 Good

jose, Lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
To much noise next room
Stayed 1 night in Jan 2024
Response from Brian D on Feb 1, 2024
Dear Jose,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

4/10 Poor

Sarah

Traveled with family
Disliked: Staff & service, property conditions & facilities
Bed was comfy that’s about it
Stayed 1 night in Jan 2024
Response from Brian D on Jan 22, 2024
Thank you for taking the time to tell us about your experience here at the hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear the condition of the room and the issues found. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Pickwick Hotel we continuously strive to meet your needs and expectations.We appreciate the time you took to share concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincere RegardsBrian DFront Office Manager

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
For the price the hotel was adequate and the stay was fine but I wouldn't stay again. The hotel has a more dated feel than the pictures. The bathroom was tiny, the electrical outlet on the lamps on the desk and nightstand did not work. Also seeing a homeless woman urinating outside the hotel's door was a new experience. With that said the homeless situation is all over the city and unavoidable regardless of the hotel you choose.
Stayed 2 nights in Jan 2024
Response from Brian D on Feb 28, 2024
Thank you for taking the time to tell us about your experience here at the hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear the condition of the room and the issues found. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Pickwick Hotel we continuously strive to meet your needs and expectations.We appreciate the time you took to share concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincere RegardsBrian DFront Office Manager

8/10 Good

Cori, Redding

Traveled with family
Staff was amazing and hotel was nice especially for the price. Unfortunately the homelessness in the area is out of control and gross.
Stayed 1 night in Jan 2024
Response from Brian D on Feb 1, 2024
Dear Cori,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Brian D on Feb 28, 2024
Dear Guest,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Brian D on Feb 1, 2024
Dear Guest,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Brian D on Feb 28, 2024
Dear Myra,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

2/10 Terrible

juliana

Stayed 1 night in Jan 2024
Response from Brian D on Jan 22, 2024
Thank you for taking the time to tell us about your experience here at the hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear the condition of the room and the issues found. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Pickwick Hotel we continuously strive to meet your needs and expectations.We appreciate the time you took to share concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincere RegardsBrian DFront Office Manager

8/10 Good

Divon

My room was cozy with a decent view however I wish the hallways and rooms were a little more clean and updated.
Stayed 1 night in Dec 2023
Response from Brian D on Feb 1, 2024
Dear Divon,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

8/10 Good

Eduardo, Miami

Liked: Staff & service, property conditions & facilities
Good stay.
Stayed 2 nights in Dec 2023
Response from Brian D on Feb 1, 2024
Dear Eduardo,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

6/10 Okay

ross

Stayed 1 night in Dec 2023
Response from Brian D on Feb 28, 2024
Thank you for taking the time to tell us about your experience here at the hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear the condition of the room and the issues found. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Pickwick Hotel we continuously strive to meet your needs and expectations.We appreciate the time you took to share concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincere RegardsBrian DFront Office Manager

10/10 Excellent

paul

Stayed 4 nights in Dec 2023
Response from Brian D on Dec 26, 2023
Dear Paul,Greetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

10/10 Excellent

Olivia

Stayed 1 night in Dec 2023
Response from Brian D on Dec 26, 2023
Dear OliviaGreetings from The Pickwick Hotel!Thank you for choosing The Pickwick Hotel for your recent visit to San Francisco and taking time out to share your experience during your stay. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and we look forward to welcoming you back to The Pickwick Hotel San Francisco.Warm RegardsBrian DFront Office Manager

6/10 Okay

Calvin

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023