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Reviews of The Westin San Francisco Airport

4 out of 5
The Westin San Francisco Airport
1 Old Bayshore Hwy, Millbrae, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1198 out of 1959 reviews" "
Rating 8 - Good. 430 out of 1959 reviews" "
Rating 6 - Okay. 164 out of 1959 reviews" "
Rating 4 - Poor. 89 out of 1959 reviews" "
Rating 2 - Terrible. 78 out of 1959 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

XU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 23, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Jeffrey

Liked: Amenities
Comfortable stay between flights. Shuttle good, fitness room good , restaurant good
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Jeffrey,Thank you for staying with us and for your feedback. We're glad that our location and amenities were so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay at The Westin San Francisco Airport.

10/10 Excellent

Jhonna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I stayed…there’s starbucks and comfortable…my sone enjoyed the room.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Jhonna,Now there's a review that's going to make the day of every team member at The Westin San Francisco Airport. We are honored to be the "best hotel" you've stayed at and delighted you and your son enjoyed your time with us. We look forward to welcoming you back any time you're heading back in our direction.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, a comfortable bed in a clean room, and a convenient shuttle. Exactly what we needed.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Brenda,We are pleased you found our location convenient for your trip and that you enjoyed our clean, comfortable accommodations. We at The Westin San Francisco Airport look forward to hosting you again in the future.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy peasy, clean and comfortable. The restaurant was good and the shuttle service was simple. Was a stress free layover
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Donna,It was a pleasure hosting you at The Westin San Francisco Airport! We're glad our clean rooms and convenient shuttle added to your experience, and we invite you to stay with us again should you be back in the area.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with shuttle to airport.
Stayed 1 night in Mar 2024
Response from Westin SFO Team on Apr 18, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Jennifer

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great I enjoyed my weekend stay. Will be booking again.
Stayed 4 nights in Apr 2024
Response from Westin SFO Team on Apr 17, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 16, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

6/10 Okay

Kevin M

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I am not impressed with this hotel. The common areas are clean and in good repair. However, my room had long black hair in the bathroom and peeling bathroom cabinets and towels stained with something black. Parking is $48 overnight. I won’t stay here again.
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 16, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Shankar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 16, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 16, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Evening staff (only ones I interacted with), was fast, kind & attentive. Shuttle service to airport was fast, efficient, on-time and clean. Driver was courteous. Will book again.
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 16, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Tracy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
A perfect hotel for a late night arrival at SFO. Beds were comfortable, check in was a breeze. Loved the Starbucks in the lobby and the free airport shuttle.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Tracy,Thank you for choosing The Westin San Francisco Airport for your late-night arrival. We're delighted you found our beds comfortable and the check-in process smooth. It's also great that you enjoyed the convenience of Starbucks in our lobby and our complimentary airport shuttle service. We hope to have the pleasure of welcoming you back for another comfortable stay in the future.

10/10 Excellent

Bob and Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful employees at Westin and in the bar at Aloft Hotel (across the street).
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 15, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Silvio

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 15, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fast and easy check in nice and quiet place better time to check out to other places
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 15, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome people here. My daughter left her laptop in the room and they shipped it to us
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 15, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. The view was spectacular. Close to the airport, with convenient shuttle service.
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 10, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

8/10 Good

Eric, El Cerrito

Liked: Cleanliness, staff & service
Shuttle service to airport was great
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 10, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

6/10 Okay

Rodney

Traveled with family
Liked: Amenities, property conditions & facilities
The price you pay for the stay there’s no breakfast included, parking is $48, and staff is not too welcoming
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 8, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Katherine, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 8, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 8, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

8/10 Good

Karman, surprise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean and nice hotel to stay in. Near the airport and good food in their restaurant.
Stayed 1 night in Mar 2024
Response from Westin SFO Team on Apr 5, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and was close to the airport.
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 4, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

4/10 Poor

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was terrible.
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 3, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Pooja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Starbucks should stay open a bit longer. Food at Grill and Vine is very expensive. If complimentary breakfast was made available on certain reservations or at minimal cost, it would help.
Stayed 1 night in Mar 2024
Response from Westin SFO Team on Apr 3, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel right next to the airport. Exceeded expectations for an airport hotel and staff were super friendly and helpful, especially as I needed a little extra support after I tore my ACL. BIG THANKS to the team.
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 12, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

8/10 Good

Danielle

Business traveler
Liked: Staff & service, property conditions & facilities
Will stay here again Issue was resolved but not with much ‘care’
Stayed 1 night in Apr 2024
Response from Westin SFO Team on Apr 2, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Joselyn

Stayed 1 night in Mar 2024
Response from Westin SFO Team on Apr 23, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Adam

Stayed 1 night in Mar 2024
Response from Westin SFO Team on Apr 23, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable rooms, frequent airport shuttles
Stayed 1 night in Mar 2024
Response from Westin SFO Team on Apr 2, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Nyasha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here on my way to another city. Pretty clean and comfortable. Easy check in/out. Hotel shuttle is great!
Stayed 1 night in Mar 2024
Response from Westin SFO Team on Apr 1, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Westin SFO Team on Apr 23, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Westin SFO Team on Apr 1, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

andrea

Stayed 1 night in Mar 2024
Response from Westin SFO Team on Apr 18, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Kylie

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nia was great at check in and so were the bar and restaurant staff.
Stayed 1 night in Mar 2024
Response from Westin SFO Team on Apr 1, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Westin SFO Team on Mar 27, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

8/10 Good

walter

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the airport and the indoor pool and hot tub are great!
Stayed 2 nights in Mar 2024
Response from Westin SFO Team on Mar 25, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

6/10 Okay

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room overlooked an enclosed pool area. I would have preferred a window to the outside for fresh air and at minimum a parking lot view.
Stayed 1 night in Mar 2024
Response from Westin SFO Team on Mar 25, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Selina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle was a great getting me to the airport. It would have been nice to know ahead of time that parking is $48 per day.
Stayed 1 night in Mar 2024
Response from Westin SFO Team on Mar 25, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Zaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from Westin SFO Team on Mar 25, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Tony

Stayed 2 nights in Mar 2024
Response from Westin SFO Team on Apr 10, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would love stay again in the future
Stayed 1 night in Mar 2024
Response from Westin SFO Team on Mar 18, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Oriana

Liked: Cleanliness, amenities, property conditions & facilities
Our favorite place to stay when we fly
Stayed 1 night in Mar 2024
Response from Westin SFO Team on Mar 20, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Megan

Stayed 1 night in Mar 2024
Response from Westin SFO Team on Apr 8, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

8/10 Good

Lesley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room facing the indoor pool area are a bit noisy
Stayed 1 night in Mar 2024
Response from Westin SFO Team on Mar 18, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Danny

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We love coming here because my 11yo loves to watch planes from the room.
Stayed 1 night in Jan 2024
Response from Westin SFO Team on Mar 18, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Sheetal

Traveled with family and small children
Liked: Amenities
Nice hotel
Stayed 1 night in Mar 2024
Response from Westin SFO Team on Mar 15, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

6/10 Okay

sally, Redwood City

Liked: Staff & service
No room service...expensive parking
Stayed 1 night in Mar 2024
Response from Westin SFO Team on Mar 13, 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.