Not what you would expect from a Westin!
Posted Jan 2, 2017
My family and I booked two rooms in the Landmark tower of this hotel for our December trip. We checked-in and they did not have the adjoining rooms that we asked for but gave us the opportunity to upgrade our rooms to the new tower for $40 more a night, per room. We declined the offer, thinking either way, we are at a Westin and the old tower should have been just as accomodating. We walked out of the elivator onto our floor, 8, and quickly realized we were taken back to the 80's. The carpet in the corridor was so worn, the color was faded. The doors and paint had not been mainted and it smelled like a retirement home (no offense no senior viewers). We walked into our room which was very spacious but at least 30 years old. Yes, you heard me! The toiled had the old flush handles that I remember from elementary school, the ceiling lamps were at least from the 80's. The furniture was more modern but the couch and chairs in the room had a significant amount of stains on them (gross) and we found empty beer cans under the couch. We notified the front desk immediately and they were not incined to upgrade us because all of a sudden, the tower in which they offered us an upgrade just hours before, was sold out. Housekeeping came up and removed the beer cans but the dailiy cleaning service was not provided. My son had a bloody nose the first night and it stayed the bathroom floor for two days until I called down to the front desk to notify them. SPG did nothing to compensate us!