Ratings based on 61 Verified Reviews

3.1 out of 5
60% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

It is a room.

Posted Feb 9, 2017
Cons: The hotel lobby and hallways need to be completely gutted and refurbished. They smell really weird.
Location: If you walk left out of the hotel you are in a safer part of SF. If you go right you are in the Tenderloin.
If you need a less expensive place to stay in San Francisco then this place is fine. The rooms are clean. The wifi works. For students on a budget this place will work totally fine. If you want a place with normal hotel amenities like an actual fitness room with treadmills, instead of a closet with a mat, or a lobby and a hallway that doesn't smell like chlorine, then this isn't your place. Definitely not a business hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Great location.

Posted Feb 8, 2017
Great location closed to Union square, excellent staff, a little outdated but not bad. Staff was great and helpful.
Comment from Hotel Management
Feb 8, 2017 by Kunal - Front Office Manager, Hotel Management
Thank you for sharing your experience. We hope you return some day to enjoy more of the city.
4 out of 5
Recommended
for Everyone
by A verified traveler from A

Nice hotel close to everything

Posted Feb 6, 2017
The hotel staff were awesome they greeted us in a way where we felt like we were walking into our home away from home. Although they didn't offer things other hotels for less did, the placement of the hotel and staff made up for it. I didn't expect a $100 deposit fee at the door so I was out of money for the whole trip but that can be fixed with better information on the site before booking.
Comment from Hotel Management
Feb 8, 2017 by Kunal - Front Office Manager, Hotel Management
We really appreciate the kind words you shared about our staff. You also brought up a good point about making the deposit more explicit during the booking process so guests who are traveling do not suffer any shortage. We would love to have you stay with us again and until then, happy travels!
2 out of 5
by A verified traveler from Boston, Ma

Hot, dirty and wet!

Posted Feb 3, 2017
Pros: NOTHING....ok..the location was perfect for what we needed.
Cons: Everything...update the heating system, clean your shower drains
Location: Breakfast is literally next door - which is great because there is no food service at the hotel at this time.
This is an old hotel and it has some charm, but it has some serious problems. The heating system is archaic, there is no wall thermostat to control, it is controlled by the two knobs on the radiator. When I checked into my room, the radiator was off (and verified) and the windows were both open and the room was over 80 degrees F - in January. The temperature outside was 42 degrees F. There was no solution. I was traveling with 3 colleagues and everyone had the same issue - the solution was to provide an extra fan in the room. The drains in the showers do not drain. Standing in two inches of water at the end of your shower is a great way to start your day after sweating all night. the bathroom is so small that the sink is only 8" deep which means the shelves that hang on the wall just above it tap you in the head when ou bend over to brush your teeth - another great wake up call!
Comment from Hotel Management
Feb 6, 2017 by Kunal - Front Office Manager, Hotel Management
We are so sorry to hear about your experience here. While the charm of the building has its appeal, we agree that in terms of functionality, our guests deserve practicality and performance. We will work on the bathroom issues at the earliest and ensure that the radiator doesn't overheat the room as it did during your stay. We thank you for your feedback.
3 out of 5
by A verified traveler from boulder

It is not what it looks like

Posted Feb 3, 2017
Pros: Very good and friendly staff
Cons: The rooms need renovation
Location: Even it is walking distance to the Union square, it is located on the border of the very bad neighborhood
The hotel did not feel the same as it looks like on the pictures The rooms are dated. need some renewal. It is situated on the boarder of the very bad neighborhood.
Comment from Hotel Management
Feb 3, 2017 by Kunal - Front Office Manager, Hotel Management
Thank you for sharing your feedback. We understand your concerns and we have taken measures to maintain the security and safety. We are still in a very safe neighborhood that has a lot to offer for tourists. Some of the biggest hotels in the city are within 3 blocks from us. We appreciate your feedback and hope you enjoyed your time in the city!
3 out of 5
by A verified traveler

Nice Staff but Underwelming Hotel

Posted Jan 30, 2017
Pros: Convenience and food in area
Instantly greeted by staff member Jimmy, very nice and was able to chat for a bit about where to eat and where we were visiting from. The room itself was not what it looked like in the pictures. The rooms reminded me of an older apartment with some nice furniture and carpeted floors. The walls are thin and we could hear our neighbors at night...so that was a little uncomfortable. The price is a good reflection of the quality of the room.
Comment from Hotel Management
Feb 1, 2017 by Kunal - Front Office Manager, Hotel Management
Greetings, We appreciate your honest feedback. We are constantly updating our hotel to better suit expectations of today's travelers and while our remodeling is complete, there are several aspects that will need refinement from time to time. Thank you for sharing your experience and we wish you safe travels,
5 out of 5
Recommended
for Everyone
by A verified traveler from london,ont

Right in the heart of downtown

Posted Jan 11, 2017
Close to all transportation and shopping. You can walk to lots attractions.
Comment from Hotel Management
Jan 14, 2017 by Kunal - Front Office Manager, Hotel Management
We hope you enjoyed your time exploring the city! We would love to see you again in the future. Happy travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Posted Jan 7, 2017
Wonderful staff! Room is clean and comfortable. Location is convenient.
Comment from Hotel Management
Jan 14, 2017 by Kunal - Front Office Manager, Hotel Management
Thank you for your appreciation! We hope you enjoyed your time here and will visit us again.
3 out of 5
Recommended
for Everyone
by A verified traveler from SYDNEY

Nice hotel. Close to the union square.

Posted Jan 3, 2017
The steam heater made noise at night. It was always would wake me up.
4 out of 5
by A verified traveler

Posted Dec 29, 2016
Rooms are void of furniture, such as a table and chairs. Hotel is trying hard, but just isn't there yet. Area is a bit dicey, just be aware of your surroundings.
Comment from Hotel Management
Dec 31, 2016 by Kunal - Front Office Manager, Hotel Management
Thank you for your feedback. We are constantly making efforts to better suit our guests' needs. We wish you happy travels for the future.